Service is always great. Nice people and very accommodating. Been bringing my vehicles there for more than 8 yrs. Keep buying from there too just to know that the service upkeep with always be exceptional and I dont have to worry. Can't say enough great things about their service dept.
One thing that struck me as I left my 2012 Acura TSX for service recently is how clean the shop is. I had to take my car in for a recall (passenger airbag--the supplier's issues prompted recalls for numerous makes), and while I was at it, I had Acura of Johnston repair a faulty tire pressure sensor. The shop diagnosed the problem, had the replacement part in stock, gave me a cost estimate, made the repair, and did so on time. I am satisfied with the service from Acura of Johnston and would recommend an Acura to anyone. I live 125 miles away. I trust the car so much I had no trouble making the purchase even though we have no Acura dealers in Eastern Iowa. That's how highly I think of Acura.
My sales associate, Nermin, was simply outstanding! He was friendly, personable, and knowledgeable about the vehicle. I came in towards the very end of the day and he encouraged me to take the vehicle home so my wife could also drive it. Even though I did not buy the vehicle, I would return to Billions because of my experience with Nermin
We went to Smart Honda after doing research on the right vehicle for our needs. We decided on the Honda Pilot, but were unsure on what trim level to choose. Our salesperson, Syerra Niday, was great to work with. She helped to explain the differences, and did not try to sway our decision to the higher priced model; rather helped us to explore the differences to make the right choice. Although she is a new salesperson she worked hard to get all the info we needed. We're very satisfied with our purchase and very happy to have worked with Syerra.
Todd, such a nice guy. Helped in test driving multiple cars back to back. Every aspect of the purchase process he made it look pretty simple. Never felt it’s a time consuming process. Even after the purchase, his tutor skills related technology in the car was excellent. I would definitely rate him as a 5 star.. ¿¿¿¿¿¿¿¿¿¿
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
There were no available appointments for the day and I brought my car in as the battery was dying and I was stranded at a gas station. Got the car started and drove it over to Acura and they got me in and solved my porblem.
Kudos to Lindy,very professional, good customer skills. Will recommend him to others
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