My issue was resolved by service manager Dawn.
I had asked for a written estimate. I did not get one; instead Service proceeded to do the repair without my authorization which totaled approx $339. I told them I wanted to go elsewhere for a Freon recharge while they did it anyway for a charge of $280. They adjusted my invoice and refunded $207.
All the staff at Biurne???s Are knowledgeable, courtesy and caring. Their vehicles are exceptional value for money. I love the service department. Ben is wonderful. He cares about you and your vehicle. I trust they will take care of my car, like it was their own. That???s a quality that I feel has been lost at other dealers and service department. Thsnk you. Keep up the good work. I recommend everyone to go by and experience the special treatment.
ALEX HUNT! This young man is truly a blessing to everyone who inquires about a vehicle! We called him several times with questions after we left the dealership and he even took our calls from home! Great experience, from soup to nuts!
Armen was the best sales guy , didn’t try to talk me in to buying something I didn’t want. He made buying my new Jeep a quick easy process. I would recommend this place to anyone looking to buy their brand. Went to five other lots and this place was by far the best.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Folks were nice and knowledgeble. Unfortunately i asked for a loaner pick up or a large SUV and was stuck with the smallest Buick SUV that i'd ever seen.
Not the dealers fault, but there is still a tapping in my Duramax engine that they say is normal, this is the noisiest Duramax i've ever owned, and i've had 5 of them. All the others were a pleasure to drive with plenty of power, this one is pathetic. The only reason i'm keeping it is because the new Ford front ends are ugly, as soon as Ford changes their headlights i'll be getting rid of this GMC and going back to a Ford F250 King Ranch. It's very doubtful that this will be published but as stated below, you have my permission to publish.
Joyce is a great service advisor. Quick and accurate. Pricing was very good.
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