I needed an economical car quickly. Bob Ortiz, our salesman who we had a great experience with in Leasing our Lincoln MKC, fixed us up within about an hour of our arrival at Liberty Ford of Vermilion. Bob is a great representative of the dealership, did a great job matching our needs to a vehicle in their inventory, and had it delivered to their store, ready to go as promised the next day. He's done a great job for us twice and I am really happy with the Focus. Great gas mileage and very comfortable and responsive. Thanks Bob!
Bought my first car in almost 10 years. Xavier was a fantastic customer service rep. He explained every detail of the new car. This car had a lot more bells and whistles than my last car and he made sure I knew how to operate them all.
I went in not sure if I would be getting a car that day but I worked with Dan Ortiz and he worked with the finance team to get me where I needed to be for a monthly payment. Delivery was fast even though it was after they closed. And of course they got it all right and correct. Great job everyone.
I came to Mike Bass Ford looking for a car. I came inside and asked did I need help with anything. Sam Ute was able to get me financed and got the vehicle I wanted. Sam communicated with me, and we set up a time for me to pick up my car. If anyone is looking for a new or used car, go over to Mike Bass Ford in Sheffield Village Ohio
Mike Bass Ford was recommended to me by several family members and friends. After my great experience with Mike Bass Ford, I was able to understand why so many people I know recommended taking my car to this service center. Before taking my car into Mike Bass Ford, I had taken my car in many times for service to a different dealership and had to call the dealership after several days to receive any updates. I dropped my car off to Mike Bass Ford on a Tuesday evening and was pleasantly surprised when I received a call the next morning from Jon to discuss the findings. Jon was very friendly and professional from our very first conversation. He discussed and explained the plan to me and made it a point to make sure I had a complete understanding. Jon took the time to make sure I felt comfortable with the plan. After talking with Jon I immediately felt confident that I had made the right choice by choosing Mike Bass Ford. Jon made it a point to make sure he provided me with any updates on the service. As a I mentioned before, I have had unsatisfactory experiences with a different dealership, even to the point where I was uncertain if I would ever buy a ford vehicle in the future. But Jon made for a GREAT experience. He was professional, friendly and very caring. He went above and beyond to make sure that that I was satisfied with the service I had received. Jon is a true asset to his company. Prior to taking my car in for service to Mike Bass Ford I had decided that in the future I would not purchase another Ford vehicle due to bad experiences at other dealerships but after my wonderful experience at Mike Bass Ford, due to Jon’s professionalism and caring personality, I will return to Mike Bass Ford for any service and also feel confident purchasing another Ford vehicle in the future.
My husband and I have relocated to the Columbus area, but I plan all my maintenance on my vehicles around when I am visiting my parents back in Sheffield. Kevin Nail and Glenn Lyons are who I always request when I need work done. They do an awesome job every time!!
Very nice folks in service department . BTW, 4 1/2 STARS IS MOST I CAN SELECT
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