2012 Ford Escape
November 6, 2018
Recently,( in March 2017), we purchased a 2012 Ford Escape. As we reviewed then, Mike 'Whitewater" Chambers was exceptional throughout the whole purchasing experience. Also was Craig Layfield thru the Financial Services.
A few weeks after the purchase, I noticed one of the tires had a problem. Mike examined the tire and referred me to Brandon Caudwell. After his examination of the tire, he immediately ordered me a new tire. We arrived at the dealership to have the tire installed, and while we relaxed in the lounge area, my vehicle was taken across the street to the service center, and returned with a brand NEW Michelin tire installed. How refreshing it was to do business with a place that was as good as their word--not only through the sales process, but also taking care of my problem. A huge THANK YOU to Mike Chambers and THANK YOU to Brandon Caudwell. I might add that when I call the business, the girls are nothing short of courteous and helpful in directing my calls. Based on my experience, since the purchase of the vehicle in March, I HIGHLY recommend Friendship Ford on the Volunteer Parkway in Br. TN. The folks at Friendship are like family. Everyone that we've encountered there are nothing short of friendly and helpful. If you are in the market for a vehicle, check out Mike "Whitewater" Chambers. He's very dedicated to his work. I'm sure the other salespeople are too, but Mike was our salesperson, so we know first hand about him. Thank You to all the team @ Friendship Ford. God Bless !!!!
Mike and Jean