got a fair shake
December 3, 2018
I am just an average "Joe" with the same objective as everyone else reading these reviews. I wanted a quality automobile at a fair price. With this objective in mind I brought my wife to Indy Luxury Motorsports (ILM) to take a look at their inventory. She immediately picked out a car and badda-bin, badda-boom, I purchased the automobile. Two days later a car buyers worst nightmare occurred; the check engine light came on and drops of oil started showing up on the garage floor. I immediately brought the car back to the dealership to shake my fist and stomp my foot. After explaining the problem they assured me that they would make it "right" and gave my wife a car to use while they diagnosed the problem. As it turned out, they could not determine the cause in their in house service department so they took the car to BMW (at their own expense) for a thorough check-up. After several days at the dealership we found out that the problem was much greater than anticipated and exceeded the value of the warranty that we purchased for the car. Now, most dealerships would have said "bummer, you own the car, we can't be responsible for the car once it drives off our lot" but not ILM, they took the problem car back and let us pick out another automobile. And for our trouble they upgraded the warrantee we purchased, our car is now covered by a 7 year, 84,000 mile bumper-to-bumper warrantee. Now, this could have been a car buyer's worst nightmare but because of ILM's outstanding integrity it turned out being a pleasant experience. In today's day and age when the automotive industry is plagued with unscrupulous businesses it is genuinely refreshing to find a company that truly stands behind their product. You can purchase a car at ILM knowing that you will get a good car, and if there is a problem (as their often is when purchasing a used vehicle), they will work with you to rectify the situation. Now, I'm a grumpy, fat, old man who rarely takes the time to write a favorable review but this was such a positive experience that I feel compelled to let John Q. Public know that this is the place to go if you want a fair shake. Five Stars across the board.