Devon was fantastic! Couldn't have asked for a better rep to go through. He was friendly from the beginning and established great rapport during the test drive. I would not have ended up buying if it wasn't for his sensitivity to my time and needs. Greatly appreciate his help, honesty, personality, attention to detail, and work ethic. Your company is very blessed to have him on staff.
The team at Honda was great. Paula and Ted made the process a great experience. Paula, my salesperson was very knowledgeable and attentive to my car purchasing needs. I would highly recommend you go see her for the purchase of your Honda. This is my very first Honda and I can???t wait to get on the toad with it. Thank you Honda!!!!
Though Joe has only been with this dealership for a short period of time, his customer service is top shelf. He gave my husband a chance to look around prior to approaching us, then took the lead once he knew what we wanted to do. He took heed of our need not to spend excessive hours to purchase a vehicle. He was quite the host by offering coffee, hot chocolate or water; it was kind of cold out. I didn???t want to drive off the lot that night, so we agreed on a time the next day. Who showed up on his day off? Joe! We went over the nuances of the Edge; and told me to take time to learn the functions over the weekend. When I bring the car back for the optional work on Monday, he asked me to look him up. I definitely will!
I had been looking for an affordable, yet high end Lexus that was in my budget. Myron helped me find this vehicle and made my car buying experience a fun, relaxing an enjoyable experience! Go see him today for your next vehicle!
Very pleased with decision to look at Kings Kia. Rachel in sales was great to work with, very knowledgeable and provided fantastic service. Dealer was very fair in pricing. Would do refer to others and do business again in the future with them.
I lease and was in on 11/29 to see my options on getting into another vehicle. My previous lease was a 2016 Ford Escape and I ended up getting a 2018 Ford Escape. I had the pleasure of having David Giese help me and he met all my expectations. He understood my needs and made sure I walked out of the dealership with the best deal possible.
Not sure what I was going to do today while turning in my leased vehicle,however I ended up leaving with a new vehicle. Joe Bauman, my salesman did a great job of not pressuring me and making me feel so at ease. Not only Joe but every one in the facility that dealt with me were very professional. I was very happy with my visit today at Dave Arbogast thank you.
Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
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