November 6, 2018
I cannot say enough about the people at Mike Albert Direct. I worked with Darell and Dennis to buy my Volvo 2014 XC90. Although I'm no car-buying expert, they both worked with me and patiently explained every answer to my many questions. I felt no pressure to buy, and they truly took an interest in my situation. In fact, when my special-needs son refused to get in the car to test drive, Darell did everything he could to understand what I was dealing with and to make things easier for us. Dennis even personally picked me up on the other side of town when I did not have anyone else who could drive me there.
Mike Albert Direct is not a sparkling, fancy dealership where their expenses must be high. Instead, it is a humble building that is hidden away, and you wouldn't even notice it unless you are looking for it. But their prices were more reasonable than everywhere else, and the people are honest, kind, and fair.
I felt welcome, and I'm grateful that I had so much guidance and patience as I purchased my first car by myself.