Charlie and Gene were fabulous to work with! Was pre approved before I even drove out there to pick the car up! Wonder to speak with Gabriela on the phone to make this all happen for me as well! Over all very professional and outstanding!! Would recommend to anyone!!
We contacted Mid Bay Ford in regards to a Lincoln Navigator we found online. We live almost 3 hours from this dealership and we knew what we wanted, but needed more photos of any damage to the vehicle before we made the long drive there. We were assisted by Gladis and Gabriela from their internet sales department in obtaining additional details and photos on the car. The information they provided us, helped us make the decision to drive down there. When we arrived we were greeted by Omar Rocha. He had the car pulled up, took us for our test drive and then introduced us to the manager Charlie. The car was exactly as described and shown in the photos. We quickly agreed on a price with Charlie and started the paperwork with Omar (who was also the finance person). My husband handled the paperwork and was done before I was off the phone with our insurance company. This was EASIEST car buying experience either of us has ever had. The staff were all professional and friendly and while they informed us of options, they put no pressure on us to buy or to add on options. I would highly reccomend this dealership! Car buying is normally a stressful ordeal, so this was a pleasant surprise. Thank you again to Omar and Charlie for making this process so easy and actually enjoyable.
Tony Humphrey the internet manager made my experience buying my new fusion amazing. He took the time to explain everything and make sure I understand all the bells and whistles that went along with my car. Great salesman, would definitely buy from him again.
Walked in & immediately felt welcome by Mr. Tony Humphrey. He made my shopping & purchasing of my Ford fast & easy, a great salesman with great customer service. Would definitely recommend anyone to deal with him & him only!
Today I drove away from the dealership as a first time car buyer! I had an amazing experience with this A+ team. Nick the GM was super helpful with setting me up with his team that gave me the true VIP experience. The assistant manager Thomas was able to find the car that I was exactly looking for while also keeping me updated when the car would be ready. I appreciate all of the communication even when he was technically out of the business. My sales rep that helped assist me with the car was Sterling and he helped so much through the process and patience with the finance department. Sean was the sales manager within the finance department and he did everything and exhausted every possible outcome in order for me to get the best deal! I walked away believing that this whole team was there to help us all reach a common goal which was driving away with a car at the best affordable deal. Thank you all for your help!
Capitol Ford is an amazing dealership whose customer service practices are top tier! Bought my 2018 Ford Edge Sport yesterday and it was a flawless experience. I have bought new cars before and it has been a painful process like you wouldnt believe. Capitol Ford, in particular the salesman we worked with Thomas, was so professional and wanted to make sure all my needs were met. Thank you for working with me and making the car buying experience smooth. I will recommend this dealership to friends looking for Fords. Thanks!
Stopped by just to look at trucks and was treated with respect. Gerry answered all my questions. He was not pushing for anything beyond helping to find the best fitting truck for me. When the time is right I will be back.
It was a great experience. This is my first car. I don't know much about dealership but they helped me a lot. One thing Tonne improved is the speed of operation. The waiting time during my buying was a little bit too long.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
Ric Dickerson and Jay Cho we’re both amazingly helpful during my buying process. They both made me feel very comfortable and supported, and worked with me to meet all my needs. I highly recommend the Capital Subaru to buy your new Subaru!
We just purchased a 2019 RDX from Leo Lodin. When we arrived, we received the exact price he quoted us by email. He was fair, honest and the process was very smooth. Additional kudos to Truc, the finance person who was the most personable and decent finance person we have ever dealt with.
I recommend this dealer and especially Leo and Truc, this was the smoothest vehicle purchase we have ever had.
Most reason I bought this car from AutoNation is the saleslady Jorainna Yao. She is really patient and helpful.
I would also referred my friend to buy a Mercedes 2020/2019 GLE amg 43 next year to her.
Also the car is beautiful ! Easy to handle and control. Very comfortable for a tall guy.
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