November 5, 2018
My Name is Carmen Pabón, on 10/25/16 came to the Universal Hyundai dealership to look up a car opportunity I am extremely pleased with new 2016 Hyundai Accent, and my purchase experience with Universal Hyundai was excellent, from start to finish. Jose Cepeda (general manager) was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience, he and his great team made it all possible. After been with other competitors I finally found the best service, Jose Cepeda was personable, very knowledgeable, professional, very comfortable and productive. I give him my highest recommendations. I also want to acknowledge the great job Enrique Zegarra (Salesman) did, in finding and securing the specific vehicle I was requesting. He went above and beyond my expectations, he was knowledgeable, responsive, and focused, He provided excellent explanation about the vehicle. Enrique Zegarra was very nice and patience he picked up the best car foe my needs. Robert Ozel (Finance Manager) made the completion of required paperwork, a painless and efficient experience. He was prepared and highly knowledgeable. He also made it all possible to have my dream car. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. Finally, I had to return the following day on 10/26/16 to pick up my car and it was ready for me. I am looking forward to my many years with the Universal Hyundai , and using your service department, to keep it in great condition. Thank you all very much for your time, patience and excellent service.