Used Ford Escape for Sale in Fort Wayne, IN

Bought my Expedition at north location, but live near west location, so go there for servicing. They are awesome there in every way, for my needs and my vehicle.

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Great guy to deal with would recommend Bob Thomas Ford to anyone. Thanks again James.

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

Ryan Johnson and everyone were great. However I had no desire to trade cars but the problems my 08 towncar was having pushed me into the trade. However, had a problem been taken care of properly in December of 2014, I might not of had the problem that brought about the trade. Moisture was getting into the AC and heating system that probably caused the failure of the system. It took from 12/15/14 to 2/26/15 to correct the problem. John Elliot is aware of all of this. I should have pushed harder to get the problem fixed, but I am not a pusher. Also at that time I had just lost my wife and had a hip replaced so my mind was on other things. I have no complaints about the way I was treated. But I do feel the problem could have been fixed sooner and might have prevented the problem that brought about the trade. But we don't know that for sure. It is a strong possibility. Anyway, your staff is great.

I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.

Jim Robinson greeted us with a big smile, answered all of our questions without ever being an aggressive salesman, yet he found us the car we had hoped to have in a very short time frame. I think that's what I appreciate most about the buying experience at Bob Thompson Ford; we never felt like we wasted any time just waiting for a response from the dealer. Jim also physically took us through every aspect of our new Ford vehicle, something I don't recall happening with any other car-buying experience ever. Twenty minutes well-spent! Thanks so much for your professionalism and helpfulness, Jim. Nikki was very efficient too, and we anticipate great service from Michelle and her crew later on. Overall, this was a very pleasant buying experience.

For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.

Once again Zach took care of us and made the experience easy and fun. we have purchased or leased more than ten vehicles from this dealership and they are joy to work with.

This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..

This place is the most stress free dealership I ever been to and they don???t just get you approved with the first place they can they look for the best rates and deal they can get you and do their best to get you into a car you can afford and actually like I will most definitely be going back there as soon as my car is paid off to buy another one...will not be trading in my Kia tho 😎I like it way to much...a big thanks to Pete for being patient with my youngster and big thanks to finance guy(can???t remember his name sorry) who ended up getting me a cheaper monthly payment than originally quoted thanks again big city! And Damien for staying over the night of purchase!

This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!

Buying a car is not always a great experience. It can be nerve wracking and painful. Our experience with Bob Thomas Ford was nothing like that. Matt was very helpful rigjr from the beginning. Answered our questions, had car waiting on us to test drive. The entire process was smooth and relatively quick, no complaints ar all. Will definitely recommend Bob Thomas dealership to others and will be a return customer.

This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!

Everything was fantastic. From the newly remodeled location to the service, staff, and inventory. From the time you enter to the time you leave it's like a five star hotel. They have wonderful customer service from opening the door to helping meet your needs and showing you everything you need to know. Dakota Bailey! What can I say? He's the best. Takes the time and the man hours to invest in his customers and finding the best deal to suit your needs as best as he can. He is smooth as silk and you don't feel pressured into anything. He answers your every question in great detail and if he doesn't have the answer he goes above and beyond to find it for you. I had the pleasure of talking to him on and off for two years now since my girlfriend has purchased two cars from the Happy Car Store (Dakota Bailey). He took the time to look into my situation of my previous purchase aside from this dealership before I knew how great it was. That was two years ago, he gave me pointers and was happy to assist me to get me in the market to be able to work with him and purchase a Hyundai Elantra. I followed his advice and he found the perfect car and deal for me. I told him what I was interested in and he had already narrowed it down to 'the perfect car for you' and he was spot on. I'm so glad he cares and is passionate about his job that he went above and beyond to make the car buying process efficient and painless. Dakota Bailey is as some would say, "the best in the midwest." Thank you again to Dakota Bailey and the finance team for making my dreams possible. I'm absolutely in love with my investment of my 2017 Hyundai Elantra.

Love everything except the front seat area. Does not have enough space in between seats for console area. Also, the windshield in the front is hard to clean.

Our desire was to look at multiple vehicles from multiple manufacturers without getting a lot of sales calls from multiple Dealerships. O???Daniel Ford & Salesman Scott Oser pleasantly obliged us with this request. Once we identified the best value for our money, we shared with Scott the model & options we desired. Within a day, his search of the region found a vehicle matching what we were looking for minus a 2nd seat console which he noted that the O???Daniel Body Shop could obtain/install with no problem. The vehicle was delivered late Saturday and by early Tuesday morning the console was installed, vehicle cleaned, gassed & available for us to review and test drive. The subsequent purchase process was simple as well. Scott & Mike had both reviewed allowable rebates & financing offers from Ford and offered their thoughts of what was the best option(s). Final pricing was well within the acceptable range given our past internet search & review. Hence within 15 minutes or less, all paperwork was completed and the 2018 Platinum Ford Explorer was ours. Of course this just outlines the typical process of buying a vehicle but the O'Daniel Dealership and Sales Personnel make things a lot more personable. When you walk in and your point of contact is busy, someone else will offer to assist until your desired contact is free. If you just want to roam around and look at their lineup, they are fine with that as well. Each employee takes a little time to get to know you, all while sharing a little about themselves and their pride in O'Daniel Ford. Sales Personnel are confident in their knowledge of the Ford Vehicles and take the time to share their expertise of the various styles/features available. They also have a keen knowledge of how things have fared in their Service Dept. and the support their Body Shop can offer. Upon delivery a one-on-one run thru of all the vehicles capabilities occurs all the way down to syncing a cell phone, setting the mirrors, seat and even radio stations if you want. Knowing that questions will arise, you are invited to come back in a week, two or whenever to ask questions and seek additional assistance. All in all their end desire is that you will purchase a vehicle from their Dealership because that is their business & what they do. The critical thing is how they do it. No constant phone calls, pitches or other tactics used by some other Dealerships or Internet contacts. In short the O???Daniel Ford Team listens, acts upon your guidance/desire and strives to make the experience to your liking supplemented as needed by their expertise. Again Thank You for an excellent experience!

My car is everything thing I was looking for. Plenty of room, very comfortable and all the bells and whistles I was looking for. American made!!

We visited and contacted many dealerships buying this car, and this was by far the friendliest and lowest pressure shopping experience. Like any car sale, shoppers need to go in with research done and sale price firmly decided upon, because the finance manager's job is to make as much money as possible. This dealership is no different in that respect, although the finance guy I worked with was pleasant enough and relented enough to land on my desired price. My salesman was John Conklin - excellent to work with, and I highly recommend him.

This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.

I recently purchased a 2010 VW Jetta from Raptor, I'm really enjoying the car.I live nearby and have watched the "Major Remodel" of this building and facility prior to reopening and it turned our beautiful. Very clean, relaxing environment. Knowledgeable staff and LOTS of selection, fair pricing. I would feel comfortable recommending them to a friend of family. Satisfied Customer, welcome to the neighborhood.

I really like the car. Excellent value, 2015 used model, the car was from another long-time customer and was in great shape. Runs great and is in spotless condition.

the sales rep I spoke with today was jaun he was very polite and knowledgeable and while I did not purchase a vehicle today I will make southwest the first place I go when I'm ready to trade in/up ! they had a great selection of vehicles to choose from and the lot was nice and clean.

It’s drives smooth, long lasting, beautiful features, a lot of room! I drive this car for commute to work and it handles beautifully best car!

So I flew from Washington DC to buy a used car with City Auto Mall, (Yes it is far, but if you have dealt with a lot of dealers, you can sense when you are dealing with the right individuals, and for me that matters a lot). As expected, they delivered the best buying experience I could possibly ask for. Absolutely no pressure tactics. They were extremely straight forward. In particular John Carter: The agent I worked with, was particularly straight forward in dealing with me (which is important if you're buying from out of state). A day before I was supposed to fly in, he called and we went over all the details making sure there were no surprises among us. Even though he was not available on the day I visited to pick the car, he did arrange everything for me which made the whole process stress free. He also followed up after my 9 hour drive home to make sure everything was okay. Ask for him if you want stress free and honest buying experience. Jack: Who picked me from the airport was extremely nice and gave me a little tour by driving me through Fort Wayne and telling me a bit about the history of the town (I know that has nothing to do with car buying, but it was important we had something to discuss for 20 minutes on our way to the dealership). I must say he is a very generous and good man. And if you have to get a ride from the airport to the dealership, definitely ask for him. Alec: Delivered to my expectation, explaining to me details about the car and taking me on a test drive. He made sure to help me go through the process easily so I could set off on time. The finance person was also straight and there was absolutely no hidden fees or unwanted charges. The only thing was that I left the dealership with little gas in the tank. Which was not nice since I had a long drive ahead. But that was understandable because it was weekend and late and their filling station unit was closed but I think they could have done that earlier before my arrival. On the balance I am highly satisfied and will travel to buy from them again. I drove the car to DC in 9 hours and it delivered to my expectation.

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

Dan & Johnny couldn't have been more helpful. Dan Hall was in constant contact with me and kept me updated all along the way. I had prior credit issues & most salesmen don't work as hard as he did when they come across clients with problem credit! That wasn't the case with Dan Hall at all. He went above and beyond for several days until I had to call off an Awesome Deal he had worked out for me because an emergency came up which I had to put my downpayment towards. That wasn't Dan's or the Dealership's fault it was my personal issue. Ben Davis Auto Group and Dan Hall greatly Deserve this review because of ALL the Very Hard Work they put into my deal I should have been able to make happen! I will return there when I have that downpayment again!

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

Best dealer I dealt with for a long time . Thank you so much Jill for very smooth and fast transaction . Came from all the way from Swanton,OH to purchase a car and it was will worth the long drive . The car (Mercedes - Benz) is in perfect condition,

My Ford Escape is roomy and has just enough room and space for me and my family. We can not wait to take family trips!

Great service and good experience very easy to work with and good on time. Process was very fast and easy!

I bought the vehicle 6 days ago. I love it and look forward to driving it! Vehicle is comfortable and reliable and comfortably fits my kids and husband at 6'8".

Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.

All service items were performed in an acceptable amount of time and the charges were as I expected with no surprises. The only exception was concerning the battery replacement, which was concerning a warranty issue and the charges related to it. There was a slight communication issue which I take partial blame for. The issue was quickly resolved and the charges were adjusted accordingly, to my satisfaction. I feel that I was treated with due respect, as I have been with all previous visits. I don't feel that any additional service was forced on me, as has happened to me in previous experiences at other automotive service providers. I was even credited with a discount after I paid my bill. The credit was offered by E-mail while I was waiting for the services to be performed and I didn't read it until after I got home.This was very much appreciated and totally unexpected. I am amazed with your consideration and honesty.

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

Had the cooling system flushed on my 2012 Ford F150 at Jim Schmidt Ford in Hicksville, Oh. Always get fast friendly server at Schmidt's.

Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.

After totaling my car this week, Dennis was able to give me an amazing deal on a 2018 Ford Escape. So happy and thankful for integrity!

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.