Used Ford Escape for Sale in New Haven, IN

We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Great guy to deal with would recommend Bob Thomas Ford to anyone. Thanks again James.

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

I have tried other places in Fort Wayne over the years and non of them come close to my experience at Fort Wayne Subaru. I've been taking my car there now for over 3 years and I consistently have a great experience and the value is also very good. Never worry that I'm being over charged or asked to buy anything I don't need.

This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..

Very nice salespeople. Everyone is very straightforward and they have a nice selection of Subaru's. They even offered to let me test drive a car from the FW location up to Warsaw to test drive a car up there.

This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!

Bought my Expedition at north location, but live near west location, so go there for servicing. They are awesome there in every way, for my needs and my vehicle.

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

We visited and contacted many dealerships buying this car, and this was by far the friendliest and lowest pressure shopping experience. Like any car sale, shoppers need to go in with research done and sale price firmly decided upon, because the finance manager's job is to make as much money as possible. This dealership is no different in that respect, although the finance guy I worked with was pleasant enough and relented enough to land on my desired price. My salesman was John Conklin - excellent to work with, and I highly recommend him.

I really like the car. Excellent value, 2015 used model, the car was from another long-time customer and was in great shape. Runs great and is in spotless condition.

I purchased an Acura TSX at Kelley Superstore and walked away extremely satisfied with the Customer Service. I felt that the deal was fair. My salesman, Doug Butler, was friendly and made the car buying process easy. During the test drive, I noticed the car pulling to the left. As part of the deal, Doug ensured that he would have the issue resolved. Doug worked hard to have the problem diagnosed and ultimately resolved in a timely manner. His dedication to customer service went far beyond handing me the keys to the car. I appreciate the way he does business and would recommend visiting him at Kelley Superstore.

I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.

Ryan Johnson and everyone were great. However I had no desire to trade cars but the problems my 08 towncar was having pushed me into the trade. However, had a problem been taken care of properly in December of 2014, I might not of had the problem that brought about the trade. Moisture was getting into the AC and heating system that probably caused the failure of the system. It took from 12/15/14 to 2/26/15 to correct the problem. John Elliot is aware of all of this. I should have pushed harder to get the problem fixed, but I am not a pusher. Also at that time I had just lost my wife and had a hip replaced so my mind was on other things. I have no complaints about the way I was treated. But I do feel the problem could have been fixed sooner and might have prevented the problem that brought about the trade. But we don't know that for sure. It is a strong possibility. Anyway, your staff is great.

This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.

Jim Robinson greeted us with a big smile, answered all of our questions without ever being an aggressive salesman, yet he found us the car we had hoped to have in a very short time frame. I think that's what I appreciate most about the buying experience at Bob Thompson Ford; we never felt like we wasted any time just waiting for a response from the dealer. Jim also physically took us through every aspect of our new Ford vehicle, something I don't recall happening with any other car-buying experience ever. Twenty minutes well-spent! Thanks so much for your professionalism and helpfulness, Jim. Nikki was very efficient too, and we anticipate great service from Michelle and her crew later on. Overall, this was a very pleasant buying experience.

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

This escape meets all my needs. It has a lot of leg room in the front and back. The ride is very smooth and seems it was well taken care of.

the sales rep I spoke with today was jaun he was very polite and knowledgeable and while I did not purchase a vehicle today I will make southwest the first place I go when I'm ready to trade in/up ! they had a great selection of vehicles to choose from and the lot was nice and clean.

This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!

got my 2010 f150 this weekend! luv it!! thanks to pk for being so patient as I test drove 4 different trucks before making up my mind. not to mention that he was also helping 2 or 3 other customers. this was definitely worth my drive down, thanks to everyone at Southwest for their help. :-)

This car is super comfortable and feels great on my lumbar back! Looks amazing and drives like a dream. Plenty of room for all my needs.

As a Purdue student years ago, I recall admiring the many vehicles on the Southwest Auto lot as I drove down HW24; but it wasn't until now that I finally made it into their parking lot for a vehicle. We enjoyed our experience with the helpful staff at Southwest Auto Sales. We worked with Vince, but all of the employees were courteous and kind. They worked with us on the price and we were pleased with our purchase experience. Vince was responsive and helpful along the way. Southwest was very flexible with letting us go on a somewhat longer than normal test drive to make it easier on my wife and two young sons. We hope the Southwest Auto team is able to help us when the need would come for another vehicle.

I know I have a reliable vehicle for my travels looks good easy to get in and out and I have an automatic back hatch opener

Dan & Johnny couldn't have been more helpful. Dan Hall was in constant contact with me and kept me updated all along the way. I had prior credit issues & most salesmen don't work as hard as he did when they come across clients with problem credit! That wasn't the case with Dan Hall at all. He went above and beyond for several days until I had to call off an Awesome Deal he had worked out for me because an emergency came up which I had to put my downpayment towards. That wasn't Dan's or the Dealership's fault it was my personal issue. Ben Davis Auto Group and Dan Hall greatly Deserve this review because of ALL the Very Hard Work they put into my deal I should have been able to make happen! I will return there when I have that downpayment again!

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

Best dealer I dealt with for a long time . Thank you so much Jill for very smooth and fast transaction . Came from all the way from Swanton,OH to purchase a car and it was will worth the long drive . The car (Mercedes - Benz) is in perfect condition,

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

Great service and good experience very easy to work with and good on time. Process was very fast and easy!

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.

Perfect for my requirements. Plan to keep a long time. Great on road trips and around town. Have the 2L ecoboost, get ~ 29 mpg hwy, 22 city. Now have 105,000 miles, runs like new. Only 'repair' was to replace the vacuum pump (brakes). The battery is a PITA to replace.

So I flew from Washington DC to buy a used car with City Auto Mall, (Yes it is far, but if you have dealt with a lot of dealers, you can sense when you are dealing with the right individuals, and for me that matters a lot). As expected, they delivered the best buying experience I could possibly ask for. Absolutely no pressure tactics. They were extremely straight forward. In particular John Carter: The agent I worked with, was particularly straight forward in dealing with me (which is important if you're buying from out of state). A day before I was supposed to fly in, he called and we went over all the details making sure there were no surprises among us. Even though he was not available on the day I visited to pick the car, he did arrange everything for me which made the whole process stress free. He also followed up after my 9 hour drive home to make sure everything was okay. Ask for him if you want stress free and honest buying experience. Jack: Who picked me from the airport was extremely nice and gave me a little tour by driving me through Fort Wayne and telling me a bit about the history of the town (I know that has nothing to do with car buying, but it was important we had something to discuss for 20 minutes on our way to the dealership). I must say he is a very generous and good man. And if you have to get a ride from the airport to the dealership, definitely ask for him. Alec: Delivered to my expectation, explaining to me details about the car and taking me on a test drive. He made sure to help me go through the process easily so I could set off on time. The finance person was also straight and there was absolutely no hidden fees or unwanted charges. The only thing was that I left the dealership with little gas in the tank. Which was not nice since I had a long drive ahead. But that was understandable because it was weekend and late and their filling station unit was closed but I think they could have done that earlier before my arrival. On the balance I am highly satisfied and will travel to buy from them again. I drove the car to DC in 9 hours and it delivered to my expectation.

I wish Ford still made this design. It met all our needs and I would definitely have purchased it again if the current model was as good.

Everyone was great! There was no hassling or game playing. Chad was very helpful and outgoing. Ben was straight forward and Derry worked very hard to insure all documents were properly completed as agreed. I would highly recommend Columbia City Chevrolet in IN to my family and friends. OUTSTANDING JOB EVERYONE!!!! 👍🏿

The Escape is a nice car Its a good value to us so far and the only 1 gripe is the stop start when you stop. You can turn it off but has to be done every drive.

called friday at 200 pm wanted to look a Tacoma talked to derry smith told him i was in fairborn ohio coming to look at the 2009 Toyota I think they closed at 530 pm, with traffic delayed i finally arrived long after closing 630 or 645 Derry and the team were waiting ready to accommodate my request to not only to test drive the tacoma but to stay and finish working the arrangement's to purchase the tacoma, very impressive, i honestly expected to have to return Saturday to look at tacoma and work out the detail's but finishing up long after 830 or so my purchase 160 miles from home that friday night service was outstanding . I thank Derry and the sales team for making a out of state purchase less stressful.

Just bought the car and am pleased and hope to remain so. The Carfax report was positive and it has run well. Have only had it for a couple of weeks.

We bought our car in February and it has been great. Mark was very easy to get along with and showed us a few cars that would fit our needs. He helped us with our car loan and we were driving the same day. We would definitely recommend him and will shop there again in the future.

I bought the vehicle 6 days ago. I love it and look forward to driving it! Vehicle is comfortable and reliable and comfortably fits my kids and husband at 6'8".