Used 2020 Ford Explorer for Sale in Waldorf, MD

My wife recently took my Ford Escape in for a leak caused by the drain from the sunroof. The shop preemptively fixed my recalls for me that I wasn’t even aware existed and got me back in my vehicle the same day. Excellent service all around and quality interactions throughout.

My car was here 3 times trying to diagnose and fix. My usual shop charged me over $200. and dented my car. Nathan at Ourisman told me my 3 visits were covered by my warranty. YAY! Nathan is AWESOME and was always so nice, helpful, and professional. NONE of that dumb woman thing from my usual shop. Mr. Willie was wonderful as well.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

I always have a great experience when I visit Ted Britt Ford. William Berry is my service advisor/representative who has been a major joy and is helpful and attentive to my needs. When I walk in the door, he always remembers me and without looking at his computer or my service history, he always remembers what my previous issue or service was. I find this extraordinary and is the epitome of what customer service should look like. I have always been provided with a rental car when I needed service, which is essential when one has a family and a job to go to. I love how the facility is always clean including the bathrooms and there is always coffee, tea, or hot chocolate ready. I appreciate feeling like a valued customer when I come to Ted Britt Ford in Fairfax. I am on the market for a new vehicle soon, and William always encourages me to consider Ted Britt for my trade in. I will do so when the time comes based on my experience as a valued customer and the high quality of service provided each time I have been serviced.

I had a failure on a rather obscure part, and a replacement was required. My vehicle was out of warranty, but the part needed (not in stock) should have had a much longer service life. Leonardtown Ford confirmed the part's premature failure, managed some how to find a same day replacement and get it installed. And they then discounted my bill (not that I requested them to do so) as gesture of goodwill from them and from Ford. All in all, a very customer friendly experience.

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

Andy was excellent! He was neat, prompt and was genuinely pleased that I was his customer. That is rather rare these days, but I am glad Andy is the exception to that rule. Andy took great care of my car while it was getting its 20,000 mile service. The only quirk was the strange development of lugnuts that had swollen so large that a wrench could not fit on them. As that was the very first day that Ourisman Ford's Service Department had worked on my 2014 Escape, I am very certain that "swollen lugnuts" were not any fault of Ourisman. However, I'm still wondering what exactly happened. I've had a dozen cars in my lifetime and never had lugnuts swell, EVER! Is it a Ford thing? Is it a third party parts manufacturer thing? Did the dealership in Greenville, SC overtighten them? Before the service at Ourisman, the dealership in Greenville is the ONLY other place to have worked on my car. Have I been driving around for the last 5,000 miles (or more) with lugnuts that would render my car unserviceable by roadside assistance if I had experienced a flat tire? I've got to know! When my car goes out of warranty, will I be better off getting some different kind of lugnuts? I've got to know! Andy went the extra mile by getting one of the service techs to talk to me about the lugnuts. Thanks, Andy. The problem still irked me. Therefore, I looked for other resources and called Ford Customer Relations. They were very helpful by getting a case number set up to compensate for the parts and labor to replace what certainly must be defective parts. The only thing Ourisman Ford's Service Department could have done better would have been if they had gone ahead and coordinated with Ford to replace the lugnuts. Driving around knowing that I can't get roadside service because of the lugnut situations has made driving a little more tedious. But again, please let me be clear: Andy and the rest of the 20,000 mile service was handled very well. I also enjoy the convenient location of Ourisman Ford. The likelihood of me recommending Ourisman to family or friend is only an 8 because I have not yet had much experience with the service department. After more visits, that likelihood will definitely go up if I experience the kind of service that my advisor Andy provided on my last visit. Another factor that made my rating as high as an 8 was the wonderful waiting rooms that Ourisman provides for service customers! THANK YOU SO MUCH for having a "business" wait area with no televisions and excellent, fast wi-fi connectivity! That was fantastic! Thanks, Andy! Thanks, Ourisman!

Great? Very good service!? I arrived after car dealership business opened at 9:00a.m. and I went to the service center. I thought that the car dealership business and service center would be open at 7:00a.m. but I researched and found out that they opened @9. I was sent to wait in the lobby and enjoyed donuts and keurig (coffee, tea, and hot chocolate) beverages.

I went to Koons Ford in Falls Church yesterday to browse the cars. I met a nice girl Ayla who showed me their preowned inventory. Had a great experience - very honest and helpful people. Thanks so much to Ayla and their manager Mike . Can't wait to go back and buy a car there. Thanks guys!

My wife recently took my Ford Escape in for a leak caused by the drain from the sunroof. The shop preemptively fixed my recalls for me that I wasn’t even aware existed and got me back in my vehicle the same day. Excellent service all around and quality interactions throughout.

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

I always have a great experience when I visit Ted Britt Ford. William Berry is my service advisor/representative who has been a major joy and is helpful and attentive to my needs. When I walk in the door, he always remembers me and without looking at his computer or my service history, he always remembers what my previous issue or service was. I find this extraordinary and is the epitome of what customer service should look like. I have always been provided with a rental car when I needed service, which is essential when one has a family and a job to go to. I love how the facility is always clean including the bathrooms and there is always coffee, tea, or hot chocolate ready. I appreciate feeling like a valued customer when I come to Ted Britt Ford in Fairfax. I am on the market for a new vehicle soon, and William always encourages me to consider Ted Britt for my trade in. I will do so when the time comes based on my experience as a valued customer and the high quality of service provided each time I have been serviced.

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

We traded emails with Konstantin a few times over the last few weeks. The car we were interested in, had been listed since August (3 months), so we were happy to see our patience pay off, as the asking price continued to decrease. I called him in the morning to confirm the car was still available and asked him to let me know what the brakes and tire ratings were during their inspection. He quickly gathered the information and passed it on. We met and test drove the car. He was not pushy. Left us with the car and told us to come inside when were made a decision. We paid with a check, so no financing and we closed on the vehicle in minutes. So quick. So easy. Great place to buy a used car.

Love the new color and all the new perks. The Explorer is so smooth on the road . It handles like a luxury car. What a SUV.

My wife and I have been dealing with Mitch Sulkess for at least 20 years. We have bought 10 cars from him. he is excellent at explaining why the new car is worth the expenditure. he is adept at explaining the new electronics.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

If you own a Corvette and need service, Take it to Bill Appel - Service Manager at Koons Tyson's Chevy! Bill has been providing excellent service to customers for over 40 years. Thanks Bill for taking care of my dream machine!

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

Usual quick and very satisfactory service. I waited for my car to be serviced and everything went well.

Love the drive and comfort... 2015 explorer with 46,000 miles so far ..absolutely love it !!! Very dependable... no mechanical issues so far . Very smooth and quiet drive

I went to Koons Ford in Falls Church yesterday to browse the cars. I met a nice girl Ayla who showed me their preowned inventory. Had a great experience - very honest and helpful people. Thanks so much to Ayla and their manager Mike . Can't wait to go back and buy a car there. Thanks guys!

After car shopping for months. Originally was on the search for a Tahoe or Yukon. So happy I went and test drove the explorer. I fell in love with it. And now a proud owner of one.

Got an appointment within a reasonable time. Upon arrival, my Enclave was taken immediately and the problem was diagnosed within 45 minutes. The rear evaporator was leaking and required replacement. It was replaced under warranty with no charge to me. The service manager also noticed that the car was due for inspection soon and and was inspected at my direction. No hassle, great service!

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.