Used 2023 Honda Pilot for sale near Pomona, CA

I want to start off with the compassion this place has for the customers. I never once felt pressured for anything when being here and talking with the sales reps. I had the pleasure of doing business with Rami. He took things at my pace, was very understanding and I felt tried his hardest to get me into the car I so desperately wanted. He kept me updated on the car and walked me through each step making sure I was comfortable and answering my questions to reassure me of what was going on. Then came the gorgeous Vanessa who emailed me during the week to make sure my dream car was still available. When I went into the dealership she introduced herself and sat to talk to me even though I was working with Rami. She was very nice and also made my experience that much better. She honestly cared and I could tell by how passionately she spoke to me and could see it in her eyes. Last came Argenis who tried his hardest to get me the best deal I could handle. He was very professional and walked me through everything. He made the experience very comfortable and I am very pleased with my whole experience here. I would recommend 10/10. My best experience by far with any auto group.

I purchased a 2023 Hilda Pilot from the Honda dealership on South Boulevard in Charlotte. I was treated like family from the moment that I arrived up until the moment that I drove off in my new vehicle. The service that I received from the sales associate, Christopher (Chris) Robinson specifically was absolutely amazing. Chris exceeded all of my expectations even though I was apprehensive about buying a brand new vehicle at the time. Chris put my mind at ease because he knew every detail about the car and he weighed out all of my options in a simplified manner. I will be sending all of my family and friends to Honda for their next auto purchase because Christopher Robinson knows how to take customer service to the next level while making you feel like you have a dear and trustworthy friend for life.

Hassle free experience when I went into get an oil change with the help of Branden. Upon completion of service, I received an easy to read report outlining the results of inspection. Service department was very professional and helpful.

This is a nice SUV that is not flashy, but it does its job carrying the people and running errands around town. It’s also nice for longer trips.

I went to the dealership yesterday with my brother and had help from Alex Santos. He had excellent customer skills and answered every question we had for him. He made us feel very comfortable and confident with buying the car. I surely recommend this place and sales representative!

Bought my Elite in May of 2023 at a local dealer. I love the look of the car, the comfort and the handling. It is very roomy and has so many cup holders and compartments which is great. I have the brown/black interior, which I wasn't able to see before purchasing it, but loved it once I did see it. I did have an option for a gray interior one but didn't like that look as it didn't look as classy as the two toned. The lights are bright, the features are wonderful so overall a nice vehicle and still happy with my purchase. Now the not so good stuff.... Biggest problem I have is like other reviews have stated the gas mileage is not great at all and comes nowhere near the projected when the car is marketed. 19-25 it states but that is way off for sure. I don't have a heavy foot, speeding or hard breaking and I always drive in Eco because the 'Normal" mode option, the mileage is worse. Summer months my average between city and HWY is 18.5/19.5. All HWY I was able to get 23 miles one time but not again. All HWY after that first time is usually 21/22. Never have I seen 25mpg like stated. Now the Wintertime they are not as good. City/HWY is 17/19 & HWY is 19/20.5. The most miles I can get out of a tank of gas either summer or winter is now less than 355, more around the 335/345. The lane assist feature is pretty bad as well, better in the nighttime as I feel it sees the lines better but during the day is more of an annoyance than anything, so I normally don't use it. I have drove the Sport model one and that worked great and a 2022 Elite pilot and that worked flawlessly too. Not sure why mine is so bad but dealer says it functioning correctly, I told them we will agree to disagree LOL>. The wireless charging is very slow and if you have any type of case on it will most likely not work, so I just keep it shut off. I really wish Honda would have put the bigger screen in this car this time around. Looks like there is enough space for that to have happened they just chose not to. I really wish that the second you turn off the car the radio didn't shut down too. I have never had a car do that and it is frankly a big inconvenience for me. Many times, I am on the phone with clients, or I like to finish a song, but in order to do that I would have to sit with the car running and that doesn't make sense to me and it's a waste of gas. This is little but I do hope that they come out with some type of compartment for the center console as it's really big but there is no way to organize anything in it and honestly just looks like a total mess. (Again, small to many) The app to start the car and such is just okay. What I don't like is that you cannot adjust the temp or the heated seats as well as not having the app turn on the passenger seat as 95% of the time no one is in it. I feel like this is more opportunity for something to go wrong or stop working when I didn't personal choose to use it but was forced to have. I will say I do like that whatever my heated seat was at from my previous drive that is what it is at when I start my car the next time. I did end buying the Honda rubber floor mats but soon found out that the from mats leave to much carpets exposed by the gas and brake pedals, so salt gets all over it. The back ones are just fine. I did end up buying the Weather tech ones and those are great and have amazing coverage so if you live in an area where it snows, I'd keep this in mind. I also bought the side covers for the back end and the mat for the back end, which really protects the sides and back of seats from scratches which we all know ever car is prone to. I did add the trailer hitch from the dealer vs aftermarket as I wanted it to look good and sit higher where it belongs verse the aftermarket which sits much lower to the ground. Overall, now with 13,000 miles on it I am still loving my pilot despite the other things mentioned above. I hope it last me a long time as this is my first time buying a Honda vehicle.

My experience with the sales team and management was only via text and phone. They were all very respectful and let me set the pace for being contacted. The follow up was appreciated and not intrusive.

2023 Pilot Touring have owned for 11 months. Been all over the Southeast with it. Very happy with it. Absolutely no problems or issues whatsoever. Decided on it because of smooth quiet ride with nice large windows and visibility. Among best in class for spaciousness and cargo capacity. Would buy one again in a heartbeat.

Absolutely LOVE MY CAR! Tom was so knowledgeable and made me feel like family! Wish I could give him 100/10 rating!

I purchased my Ex-L for a little more space after trading my CRV in. I had no idea it would be a nice trade, and I am absolutely thrilled with my new pilot and the new design! I even took it on the beach and it performs so well!! We really enjoyed the Outer Banks in it. I love it all wheel drive love everything about this car. It has a lot to offer for the price and you really do need to read the manual or watch the videos because there’s so much more to this car than what you think.

Great experience. Staff was very helpful and straight forward! It was a smooth buying processes. I recommend for anyone buying a car! I?ll be back when shopping for my next car !

A lot of the negative reviews on this place are a bit silly. In my experience from this past weekend, if you listen to the salesperson who you are assigned, bring all the documents requested, make appointments, and come fully prepared, you will have an excellent experience just as I did. I placed a 7-day hold on the exact car I wanted, and made an appointment to come test drive it and apply for financing a few days later. I spoke with my salesperson, Jerry Neyland, a few times on the phone before coming in, and he always had the answers I needed. He advised me on what documentation to bring with me, and when I arrived for my test drive appointment Jerry has the car ready for me. We took a quick test drive, I fell in love with the car, and we started the financing application. Since I brought everything we'd need, it was a BREEZE! In total, I was maybe at CarMax for 2 hours maximum. I had been stressing over it all week, only to find out it was all so, so simple. Jerry's customer service is second to none--he was friendly, quick, and understanding. He kept me informed every step of the way, and not once did I feel he was putting pressure on me or trying to "sell" me on anything. CarMax Buena Park gets 5 out of 5 stars for me, and Jerry Neyland gets 6 out of 5 stars! Overall an excellent experience in every regard.

Hey. Guys. I spoke with. Mr. Ronnie Williams. The. General manager. And. Everything. Is. Fixed. And. Is. Really. The. Sales guy. Is not. Comunícate. With us. But. EBT. Got. Mistakes. And. Everything. Is. Good. I’m. Sorry. For. The. Bad. Comments. I’m sorry. Guys. And. Thanks. To. Explained. Everything on detailed. Ms. Julia G. Mr. Ronnie. Williams. Thanks. Everyone. On the. Honda. Downy. Atte. Víctor González.

Evarist, Denise and Yamilex! Great group of people. Excellent customer service, no pressure! Thank you!

Haybert explained the repair perfectly. He was professional and helpful just like the commercials! Helpful Honda people. Thank you so very much for your assistance !!

Found the exact Civic we wanted and worked with our Budget! Thank you Armando and the Honda World team!

This is my FAVORITE Honda Dealership I have ever been too. It was my first and definitely not my last time. My advisor Rachelle was wonderful and honest. The customer wait area was actually clean, they have snacks and coffee. The wait wasn’t really that long and Rachelle kept me up to date with my vehicle. Absolutely wonderful 5 stars!

Came here for an oil change the staff was very helpful as soon I drove up . Saib was the one who helped me out he got my car in and out . He was very helpful and was able to answer any questions I had !

We worked with Arash at Norm Reeves Ford. From the moment we drove into the lot he was with us helping and doing everything he can to help us find a new vehicle for our family. The dealership went out of their way to let us “borrow” a new Ford Expedition overnight to make sure it was everything we need and wanted. After arriving back at the dealership they worked with us on several payment options. Arash has followed up to ensure everything is going great and we are more than happy with the new vehicle and the service. This service was our second Ford dealership visited in two days and it was night and day right from the start. Highly recommend!

My first interaction with a representative from STG via cel phone did not result in a transaction that met my satisfaction. Some days later I was contacted by a different representative and things went very smoothly. Caesar Q and I reached an agreement that he confirmed by email. I drove down from San Jose with my trade in vehicle and a cashiers check and arrived well after dark. The truck was prepared and ready for me to perform a thorough inspection and test drive. I was inside, outside and under the truck and it was very clean and looked as good as it did in the photos. Caesar was a pleasure to meet and work with. Very friendly and easy to communicate with, he and I shared some similar interests. The paperwork went smoothly and Caesar explained everything about the process as we went along. I would not hesitate to shop at STG in the future even though it is a 7-1/2 hour drive for me. Thank you to Caesar Q and STG for making my truck buying experience a pleasurable one. Respectfully Thomas O.

I have been going to Wier Canyon Honda for >30 years. I buy my cars there and I get them serviced. Everyone is 101% professional and genuinely focused on seeing that there customers are taken care of as if they were family. I cannot recommend them more highly.

Paul Hamilton, What a job he did,went the extra mile when he did not have too. All businesses need this type of person in their service and sales departments.

MAZEN MAGIC helped me with a Honda vehicle, and I appreciate his assistance. Norm Reeves Honda in Cerritos is my spot for a Honda vehicle, and I’d recommend MAZEN. He was able to answer all questions I had.