This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great dealership to work with. I found the HHR on the internet,called and worked a deal before I even went to look at. I live about 150 + miles away. The dealership was upfront on everything they said about the car, and was very easy to work with over the phone and in person. One of the best experience I had in car buying. All dealerships should be like this.
Amazing experience with Matthew Mills! Professional and polite salesperson
Attentive to customer's needs
Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
In 25 years of buying cars, this was the easiest, most pleasant transaction ever. We were coincidentally in Ohio only a few days after finding the car online, and had limited time. Robert agreed to meet us at 8am on Easter Sunday! The Audi A5 was exactly as pictured online, immaculate, and we drove it off the lot in less than an hour. We're from Florida, but we'll be calling Robert next time we are in the market for a car. Thank you!!
This is a small, family-owned and operated dealership. The gentlemen were friendly and helpful without being pushy. I felt totally at ease. I bought a beautiful car at a good price and felt I was treated fairly and honestly. I would return to them the next time I'm in the market for a car!
Rod was an exceptional salesperson. I instantly noticed how experienced he was; very courteous, accommodating, professional and went above and beyond! The car I wanted (and ended up purchasing) was out to Auction in PA. Rod took the initiative to drive out the same day I called and switched cars with his boss so I could see it. I arranged a test drive the next morning and made my purchase. I was impressed with his efforts to go above and beyond what most of us expect when dealing with salespeople. I strongly recommend Axelrod Auto Outlet and will refer my friends and family! I purchased a beautiful BMW 750Li. It was meticulously clean inside and out! They really paid attention to detail. Good job Rod!
I could not be happier with my purchase of a 2014 Toyota limited 4 Runner. I spoke with Rob multiple times and secured the truck with a down payment so I could pick it up the following week. Everyone I spoke with including Rob was extremely kind and knowledgeable about how an out of state transaction would take place. A little paperwork and a one way ticket landed my wife and I in Akron Ohio. We were picked up by a driver who brought us to the dealership and driving home in less than a half hour. This purchase was well worth the time invested because all the runners here in Buffalo, NY were overpriced and had higher miles. Everything about the SUV was accurate from the photos they posted and this was ,hands down, the easiest vehicle transaction I have ever made with zero pressure.
The staff at Axelrod are courteous and professional. The owner, Nelson Axelrod, helped me find a car that I loved and that was within my budget. They made what could be an overwhelming experience easy and enjoyable. They know their products and carry high quality pre-owned vehicles. I highly recommend them!
Spent 2 days, 5 hours total to get myself into a new to me car. I had an idea of what I wanted and AP Moore worked with me and the financing department to get me out of there. Great experience overall!!!
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