Salesperson Emily Smith is a STAR!
December 3, 2018
We were having great trouble finding a 2019 Bolt to purchase. We pretty well knew what we wanted but the dealerships we visited in the summer of 2018 were very unhelpful. Finally a friend who bought a Volt at Chevrolet at Naperville recommended we get in touch with salesperson Ms. Smith. She was a breath of fresh air - has owned a Volt, is extremely enthusiastic about electric cars, and very easy to deal with. We quickly set up an appointment to look at the Bolt in stock and were much impressed by the test track that Chevy of Naperville & nearby dealerships own. We tested both the Bolt and the Volt. Ms. Smith was very generous in the time she devoted to the test drives/driving lessons. Her knowledge of the cars was extensive and very helpful in making our decision to buy a Bolt. After this first meeting we felt confident that we were going to get the right car for us. Two weeks later we ordered the car from Ms. Smith & again she was very helpful in our decisions of exactly what to order. We felt no pressure to buy any particular add-ons, each of which she explained carefully & to our satisfaction. When the car came, she took a lot of time to review its features with us, making us feel that we knew the in's and out's of operating a Bolt. As is clear from above, Ms. Smith's professionalism was evident and made us very comfortable in making the purchase. She continues to be available to us as we have had follow-up questions. Pretty amazing! We didn't know what to expect when we started out this project. Ms. Smith was all that we could hope for in a salesperson. Our car-buying experience was excellent and gave us great confidence in our purchase of the Bolt. Her work was ably supported by Rob Lee and Carlos Santeliz, both of whom were also pleasant and professional.