Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Went in to dealership just to look met Mr sparks we talked then got me a truck to test drive answered all my questions went back talked about trucks some more no pressure . then stopped back about a truck that I wanted .came in we sat down did the paper work pretty laidback pretty easy . went to truck set my phone up explained the truck options shook my hand and off I went very happy
Very Good Experience working with the people at Len Stoler. Everyone was very nice, polite and knowledgeable. Geoff was very helpful in making sure I was satisfied with the vehicle I was looking at and Tara was very dedicated in helping with understanding all the incentive and discounts available. Curt in the Finance Department was extremely helpful with ensuring I was getting the best financial deal available. Overall, the best experience I've had purchasing a vehicle yet.
I sent an email to Len Stoler about an on the lot RAM in the early afternoon. Geoff responded immediately not with a request to come in the dealership to "talk", but with an acknowledgment he understood my needs, and an honest request to answer what it would take to win my business. I am gobsmacked at how transparent and honest Geoff was through the roughly 6 total hours, only 2 of which were at the dealership waiting to get the truck prepped, to provide exactly what I was looking for without any stereotypical shenanigans. And that included a fair value on my trade. Additionally - there was no haggling about price - simply a request for what it would take to win my business, and a decision on whether the dealer would accept. My only regret is time wasted with other dealerships.
My salesman Eric Sparks made my experience buying my Chrysler Pacifica no hassle. He made each step along the way clear and easy to understand. The price paid for my new vehicle and trade met my expectations.
Prior to going to Len Stoler, I visited 3 dealerships in Harrisburg, PA searching for a specific SUV (with a check in hand). I was given the runaround each time and did not get to purchase the vehicle. It was as if the sales people did not need to make the sale. So, we traveled to Maryland to take a look at a Jeep we found online. Geoff had wonderful reviews online, so I did an inquiry with him. Although I expected to receive better service, it was actually exemplary. In fact, the entire sales team was friendly, welcoming, and treated us like guests in their home. One thing about Geoff was that he made sure I loved the vehicle before we made the purchase. He really pushed the test drive (of 3 jeeps), was knowledgeable about each one, and most importantly wasn't a "pushy salesman". In the end, we're very happy with the purchase and experience we had at Len Stoler.
I am very happy with my experience at Ourismann. They were very professional and very fast with the amount of work that needed to be done. My service technician, while I waited for my truck, kept me informed on how much longer it would take without me having to ask him. Very friendly staff!! Take care, Matt
I was very pleased with the way Ourisman service handled the recall. Making an appointment was very easy. I was treated with professionalism when I arrived. It actually took 30 minutes less than anticipated and I was on my way. Makes me wish I had purchased the vehicle from them
The deal originated on the internet sight. The dealership and sales team worked hard to satisfy us. In the end, we bought the exact vehicle for the exact price we expected. The salesperson did an excellent job.
I don't usually leave reviews but I've been so consistently impressed with the entire service department at this dealership that I felt compelled to do so this time because they really deserve it. They're efficient, organized, friendly and for a dealer, fairly priced. Sean, the service technician from my last visit, was extremely through and helpful, showing me everything that was done and explaining it all to me in terms that I was easily able to understand, plus he gave me a bunch of extra pointers to keep my vehicles running well going forward. Thank you Ourisman CDJR!
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