Great service. I had an appointment for an oil change, tire rotation and a software flash updat recall. My appointment was at 0800 and I arrived at 0745. Left the dealership at 0930. Seemed a little long but no big deal, they also washed the outside of my truck!
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
I went in to find a used car that I saw online. Marc was very helpful and didn't use any pressure sale tactics. He was quick to respond to my initial inquiry and follow up afterward. I haven't purchased a car yet, but would definitely return here.
I have been buying a new car every two years for a long time from different dealerships around Austin. I purchased my first BMW at BMW of Austin. I had an excellent experience shopping for a new car with Troy Massey. Absolutely stress free, quick, very professional sales process. He found all available discount options to match my expectations. Everything was handled in a timely and professional manner. It was my best shopping experience!
First time reviewer here- I was looking for a car at a great price without no issues what so ever- my research led me to Brian Giroux here at BMW Austin- I’m located in California and was looking to see if I could get the best price for a 350z they had in stock. Brian made it happen, not only was he patient with me- I didn’t even had to leave my home to take of this. Got me the car shipped in immaculate condition to my home in CA. Wonderful experience, Brian was very professional and always ready to keep me up to date on the car. No hassle, no headache, EXTREMELY good deal of a well taken care of car. Thanks Brian for definitely going above and beyond to get me on the road!
What great service!! Dan is the man! I know he was working hard to get me back on the road again. And they did!! I feel rest assured that if I need service, I will be taken care of. Thank you Dan, ceritified diagnostitians, and everyone in between!
Purchased a vehicle from a great salesman, David! David was professional, knowledgeable and a pleasure to work with! Would recommend David to anybody looking for a vehicle! I’ve purchased several new cars in the last 25 years and this is my first review!
I bought a used Rav 4 there. When preparing the vehicle they noticed a damage not necessarily obvious to the naked eye and contacted me. After examining the vehicle we decided I didn???t wanted the car. They were extremely courteous showing us other similar used vehicles. Then they gave us a incredible offer on a new RAV4 that we couldn???t reject. They performed as a team of used cars salesmen, new cars salesmen and the managers definitively do their best to get you a great deal. Salesmen are very professional and care about their customers and the good name of the dealer. For the new Rav 4, Mr Miguel Vega took care of us, for the original used Rav 4, Mr Bernal took care of us.
Smooth, fast and friendly. Edgar was awesome. No fuss, no pressure. Excellent service. Thank You Edgar and your team. Chris was great too. It was late in the day too but stayed till we got it done. I recommend for sure👍🏼
Edgar helped us find the car we were looking for at a reasonable level price. He followed up and made sure we were happy with it. Absolutely no pressure tactics. If you are looking for a Chrysler Pacifica he is your man.
Buck Ashcraft worked so hard to put me in the vehicle of my dreams! Through being dragged along for a two hour test drive, a tricky trade-in, and even a few unexpected obstacles, Buck worked with me through the entire process. I left the dealership with a steal on the car I???ve been wanting for years. Thank you Covert Dealership and Buck for the help and understanding throughout the lengthy process!
Edgar listened well, negotiated with management on my behalf, and responded very quickly to all of my correspondence. I appreciated his straightforwardness, his honesty, and his willingness for me to understand the sales process and the vehicles he showed me. I felt well taken care of. Highly recommend Edgar if you are looking to purchase a vehicle.
I saw that Covert Chrysler was selling a used 2017 Toyota Sienna for a reasonable price so I called to book an appointment to test drive. Adam picked up the phone and scheduled an appointment at my convenient. I already know what I wanted and what to look for so we had a test drive, negotiated the price, and pay for the van in what seems like an hour. The van's windshield has a crack and there's some small scratches on the body due to normal wear and Adam agrees to have the service center fixes that for me. What stands out: * Adam was nice, courteous, efficient, and did not pressure us into anything. * Some of the used car prize here is good. * We were not giving the typical "run around" xxxxxxxx like at Fred Haas Toyota in Houston. * Sales manager did not pressure us into getting a loan or lease like some other places around Austin. What needs to be work on: * Our bill has a "Finance Charge/Title Insurance" of 400 dollars tagged on that we didn't asked for. I had to tell Adam to have this line item removed from the bill. I feel like these kind of charges need to be make optional and defaults to not be included.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Lisa was awesome. She helped resolve all of my issues.
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