Honest and amazing dealership, parts and services.
November 5, 2018
I've been to many many dealerships over the past 4 years. From Sacramento to San Jose and lots of other cities in between (Fairfield included). And yet, I have never experienced a better service than theirs. They are HONEST, they are polite, they CARE, they are all nice, and more importantly they are good people. From the nice person who pours coffee, to Jonathan, a very wise service advisor who by the way has been helping me in very unusual cases just to make me have a better experience.
The have a nice lounge area too with a high-speed wireless internet that is so fast that sometimes the dealerships near to them steal their internet. I know this for a fact! Believe me! One day I went to check out those dealerships (coughhhhhondaaaa) and their internet speed was like the old dial-ups, except when I asked they gave me the password to the Capitol Kia wifi!! And yes, it worked!
Their sales reps are much better than most other dealerships but I have to admit, I still have some minor issues when it comes to sales reps for car dealerships. They really want to run your credit score before they give you any estimates. Although, at Capitol Kia, it was much less stressful cause they eventually helped me without running my credit score.
Services and parts are super quick and right on time. You schedule services via their website and boooom, you are done. In case you need to pay a lot for the services, they help you without you even asking them. They give you discounts (reasonable ones) if they really feel there is room for it. I, one time, brought my car for a regular oil change and they found out that I have to replace a part too. It was going to cost me about $500 but the second they saw my eyebrows curving inside my eyes through my brain, they offered some discounts just to make me feel better. Every time they were giving me a discount, they were checking my eyebrows like if it was my pulse. Ever since then, I trust their judgement on the price. I don't even care about that cause I know they will do their best to lower the price. I don't even ask them anymore. That's how easy they made a loyal customer out of me. :D
Their location is also very convenient. They are super close to Chevron gas station and carwash (by the way they do free carwash for customers too which I know is very common. But theirs is somehow better than the previous ones I have tried), McDonald, PoPeye, Subway and several other options within 1-2 minute walking distance.
In addition, if you do care about buying cars from honest people to feel you had a good deal, if you care about the quality of services, and if you care about the fact that Kia has great cars with amazing prices per their value, you should at least check this place out.
They have free coffee in the lounge area but no cookies! :(
They have a place for charging EV cars but it's usually taken. :((
They have a big TV but it's always on the same channel (I don't want to let you know, cause I want to check it out yourself, LOL)
Their location has a bad Verizon network coverage. So if you wantt o use 4G, you maybe encounter some issues.