2019 Mercedes-Benz CLS 450 for Sale

Gary Biunno has been my service rep. For a few years now and he is the consummate professional! From timing to pricing and delivery, Gary is outstanding in every way. Sincerely, Bill Figaro 540.353.1673

I purchased my 2014 Mercedes c300 in New Jersey a few months ago, never owning one or receiveing an owners manual, had several questions, I called Mercedes of Bedford and was connected to Skylar lippiatt, I cannot say enough about Skylar, she forwarded me three different manuals and answered all of my questions and assisted me in getting a replacement ingnition key. Skyler's follow-up emails are also very helpful.

Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar. Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience. For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.

Ronnie, our salesperson, is one of our new favorite people! We had been searching for a 4x4 Sprinter for a camper conversion for almost a year, and we finally found the one. We live in Oregon, so the first part of the process was done over the phone/email. Ronnie and his colleagues were incredibly responsive, checked in with us often, and made us very comfortable flying out to Chicagoland knowing it wouldn???t be a wasted trip. When we arrived, we had a car waiting for us at the airport. When we got to the dealership, everything was taken care of for us???Ronnie even took our van to the police station for the VIN inspection our home state requires. Jose Gomez, our finance person, was wonderful as well. We talked extra warranties and protection-he is a good salesperson, but very polite and not pushy about anything. We enjoyed chatting with everyone during the whole process, and left so very pleased! Before we left, we got a quick tour of our new van - Jose Garcia was a pleasure, and gave us just enough information (we think he could tell we were itching to get in and drive!) 2000 miles later, we are back on the west coast and enthusiastically planning our RV conversion. We would very much recommend doing business with MB of Hoffman Estates???no pushy sales people, no surprises, and generally no shenanigans. We got what we wanted, and were very well taken care of in the process. Thank you!!! Bryan & Sarah

My sales guy was amazing !! Great experience! I would definitely recommend MBKC to friends and family.

I had two flat tires , we contacted embrace for the towing service and the personnel at Mercedes was excellent. Thank you, Frank Bruna

I am driving my second Mercedes. The first one I drove from 2013-2016. I purchased another GL450 (used) in November 2017. I brought my second one in a few weeks ago because the rear tires needed to be changed out prematurely. My service advisor was polite and helpful. The problem was peculiar, and I wasn't charged for the tire change. I am confident that they will track what happened and look into it further if it happens again. The men who hang around in the intake area are kind and helpful. I enjoy driving a brand new Mercedes while mine is getting serviced. Frank has helped in this capacity for many years and he is great. The dealership also has a very comfortable waiting room with snacks and coffee. I had my young son with me when I picked up my car and he was starving so the snacks were such a help during the few minutes they retrieved my car for me. I think it also speaks well of management that the faces I recognize have been there all along.

Blowout, May 23, 2018 on I 35. Mrs. Kim Malone is the epitome of excellence and customer service. Thank you, Mrs. Malone, for going above and beyond the call of duty! She actually rescued me when I had a blowout on I 35 and Mbrace failed to connect me with Road service. They also NEVER checked to see if I had been helped! Had Mrs. Malone not responded, I may have been stranded more than the two hours it took. I greatly appreciate her professionalism, kindness, and efficiency! It concerns me that should assistance be needed in the future, Mbrace may fail again. This service is paid for to ensure peace of mind, safety, and other services. Had they actually checked back to see if Roadside Service had picked up, perhaps they could have helped in another way. Unfortunately , I was stranded on an extremely hot day in an ominous situation! Alone, afraid, missing an important doctor's appointment and not able to call to let them know what was happening, as I was on hold, and greatly frustrated for more than two hours on a busy Interstate highway, I felt abandoned by a system that should have been dependable! Thank GOD I am an intelligent proactive person. When the blowout occurred, I immediately called the dealership to speak with Mr. Scott Dounn. I had just left he and Mr. Nick Bankston. The tires had just been checked, so when the blowout happened, I was shaken. While waiting on hold with Mbrace/Roadside Service, afraid to hang up, I texted Mrs. Malone, Operations Assistant. By the way, Roadside Assistance NEVER picked up after being placed on hold for more than half an hour listening to a recording, Once Mrs. Malone called me, I did hang up to answer. I thank GOD that she happened to be on her lunch break, read the text, took the time to call me, called local roadside assistance, and compassionately came to sit with me while I waited. Once Frank, local roadside assistance, changed the tire to a donut, I drove back to the dealership. Mr. Nick Bankston, my service rep was understanding, efficient, and professional. My concern is with Mbrace and the fact that after they transferred me, no one checked to see whether or not I had been connected and/or helped. I actually tried to call Mbrace back after speaking with Mrs. Malone while waiting for her and local assistance. NO ONE ever answered! Mrs. Malone also called the Roadside assistance number while we waited for local assistance to arrive. She, too, was on hold for more than half an hour! In closing, I am very pleased with the care I receive from the OKC dealership personnel. I am treated with respect. My concerns are listened to and solved. I pray this situation is solved before it happens to anyone else, including myself, in the future. Thank you, again, Mrs. Kim Malone, Mr. Nick Bankston, Frank, Local Roadside Assistance, and Mr. Scott Dounn. Sincerely, Rita Gray-Martin

The staff is always friendly and tried to take care of you the best they can. I had an issue w/ one of my auxiliary batteries going out on a Friday, so I called them in the morning and they were able to get me in that day (Yay!) to get that taken care of. I was very grateful because I live over 2.5 hours away, so having got me in that quickly worked out great! I've been going to MB of OKC for 7 years now and they have never let me down! They always get 5 stars with me!

It was great to work with Mercedes in Salt Lake City. It was a fast than usual car buying experience.Everyone was nice. Will defiantly use them again.

These guys were such a pleasant surprise. Very happy with the whole process at Jakes. Thanks to Eli and Jake who went the extra mile to make sure I got exactly what I wanted. Thanks guys and I'll be back.

I would never have considered purchasing a car from out-of-state and on-line but when I found that the make, model and year that I had been searching for over a period of weeks (with very low mileage) was available at Park Place Motorcars, and I found that a local dealer could not transfer it to my locality here in Tennessee, I phoned Park Place and spoke with David Ward. He carefully explained to me the steps in the process for purchasing (including financing and transport to my home), and, after I decided to go forward with the process, he provided me with documentation (including a Carfax report and the dealer's reconditioning documentation) that substantiated the dealer's representations concerning the history and condition of the car. At every step in the process, Mr. Ward, and representatives in the dealership finance office, promptly and patiently fielded my questions, and in a way that demonstrated a commitment to integrity in the sales process. After finalizing the purchase of my 2016 sedan, my husband and I decided to fly to Dallas and pick the car up ourselves, and Mr. Ward continued to favorably impress us with his forthright and very personable manner. I am confident that he treated us just as he would a customer who lived in the Dallas area (instead of more than 700 miles away), as though he expected to see us back in the near future. This was also the first time that I have purchased a pre-owned car in almost 40 years, and I count myself very, very fortunate to have had the opportunity to deal with David Ward at Park Motorcars Mercedes-Benz Dallas in this transaction. My husband and I are very happy with the car. So glad I looked on-line and didn't settle for a 2016 sedan from a local dealer that was not exactly what I wanted! Thanks to Park Place Motorcars and David Ward!

I own a chrysler crossfire thats powered by mercedes. I had some issues with my siren alarm system. I went to Chrysler dealership and i asked to replace the siren and they started giving me excuses like "sorry, this particular model of engine is by mercedes, we dont have a particular tecnician to handle this particular engine." My car is a Chrysler- Crossfire they should not give me an answer like that. Well, I went to mercedes-benz of Augusta- GA. I approached Mr. Tyrone Price, which is the service advisor. He gave me one of the best service and handling, he called Chrysler for me, he ordered the parts(siren). As soon as he got the parts he called me right away to schedule an appointment. Today i have my car in for service they replaced the siren, in a couple hours i was ready to go with all my issues solved. I want to say thank you to Mr. Tyrone Price for being so professional in handling this matter with no excuse. I recommend any customer to see Mr Tyrone if they have any issues with their car.

So...it's Saturday afternoon and my wife want to go to Dallas to go "shopping". She directs me to Park Place Porsche. Told me, "it was about time I bought something for myself". I was turning 63 in ten days and she said it was time for that care I always wanted. Growing up owning VW's all through college my eye was always on a 911 Cabriolet. Being just over 6'2" myself and my wife 6'1" we soon realized we were just too tall. As we were walking away somewhat dejected there was Park Place Mercedes Benz. I mentioned to the salesman we were going to wonder over and look at the roadsters. Kudos to him, he personally directed us to Todd. Todd listened attentively to our "height" problem and before you know it we were test driving a 550 SL. It was perfect! But....we wanted white, tan interior and a few amenities available. Todd assured us he would find our car. Twenty four hours later he had the care located, reserved and on it's way to the Dallas dealership. He followed every detail we requested to the letter. Made our payment option "easy breezy" and made sure all questions were answered. We when in to pick up the car the next week. Tinting was perfect, all options requested and fulfilled and best yet....we sat down at his desk and everything was handled right there! Perfect, seamless, convenient. We drove our new 2017 MB roadster home 100% satisfied. He has followed up since making sure all is good...and it is!! I recommend Todd for any transaction at Park Place Mercedes Benz. In a few years for our next Mercedes, Todd will be our "go to" man! Thanks Todd!!!

I have always been wary of salesperson, often with good reason, but you have helped to redefine the stereotype. Thank you so much for answering all of my questions. Rob! You can be sure that if I have any friends looking to purchase New, Use, or Certified car. I will send them to Bob King, and tell them to ask for Rob Baker.

Abdul was very helpful in our shopping experience. They were very attentive to mine and my families needs while we negotiated our deal. They are highly recommended.

To whom it may Concern, I bought my Honda 18 years ago, have used maintenance from Barrington Motors in the past. I have used maintenance closer to me and have only replaced batteries and brakes with original Honda parts. I have kept it in pristine condition and one morning in my garage my radio/CD player would not work without a code to restart it. This was after 18 years and no one could help because when I bought it from you no code was given to me. I had a letter from Honda saying that delivery of my manual was late. With Extraordinary help from Rich Cano he was able to get a code to restart my radio/CD player without having to take the radio out. You have an extraordinary employee in RICH CAQNO and I appreciate your great employee and thank you. Ron Browne 913 Chancery Ln Cary Il, 60013 Tel ; 1-847-516-4509 rbvb123@comcast.net

(I'm so happy with my purchase and want to share my experience so I'm posting this review on more than just Yelp...) I can go on about the purchase experience... how surprised I was to find myself (for a change) in a car dealership feeling happy and human... but that can be personal to me so I'll stick with the Facts: When I called and asked for Tony Ortega I was told that he's with a customer and that within 20 minutes I'll either get a call back from him or from another MB professional. Sure enough within a few minutes Tony calls back, finds me the "exact" package I've been searching for and at a price that worked for me after my trade in.... I was still a bit worried because the other 3 dealerships in my area also gave me great prices over the phone but when I got there it somehow became $3,000 to $6,000 more! Not with Tony, when he showed me the total price on paper I was surprised! No gimmicks! No "oh, that car just sold but we have".... he actually honored his word and even agreed to give me a bit more for my trade in! (He said he'll agree to that because I was sitting across him with my 4 month old daughter and she was too cute to resist... :-) ) I also want to acknowledge the rest of the team and the welcoming reception people. Top service! A true luxury experience! Thank you!!