Patience and Persistence Pays Off
September 4, 2018
Buying a car is never easy, especially for someone who researches extensively before purchasing. During the 3 month buying process, I finally narrowed down my search to a new Grand Cherokee and began contacting dealers for the best pricing about 2 weeks from when I intended to buy. At first, Ed Voyles was not at the top of my list due to the initially high online pricing shown on various websites. However, the persistence and patience paid off.
Clint at Ed Voyles did a fantastic job communicating with me via email, phone, and text while I was travelling. Despite the time zone difference and distance, Clint worked hard to keep me updated and searched for a stock number which checked all of my boxes. Even when a cross-town dealer came in with a lower quote, Clint was extremely polite, honest and open about what I might experience based on the information I shared. Despite his advice, I sill took the chance on the lower offer.
Well, Clint was spot on. The lower price was fraught with ‘gotchas’ in the pricing, the dealership was not transparent, and we ended up leaving. On the way back to town, I called Clint and advised him I was coming in that afternoon. Before I arrived, most of the contract paperwork was already drawn up with the quote provided and no hidden ‘gotchas’. I ended up leaving the dealership with the price we negotiated 3 days earlier via email. Total time spent at the dealership from initial contact via email to final signature: only 2 hours! It would have been even shorter had I not opted to listen to the Finance warranty pitch.
The only downside to the process: I left without a car. Clint did a fantastic job searching inventory in Georgia, Alabama, and Florida until he found the exact features on a mode in South Carolina. So, a trade has to be made with the other dealership while I wait. But, as long as I get everything I wanted, a brief delay can’t hurt, and I have been very impressed.