Used Subaru Ascent for Sale in Owings Mills, MD

I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful.

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

Subaru AutoNation in Cockeysville was recommended to me by a service manager with another car company. I am very pleased with the overall experience and service they provided. John was great to work with- he answered all my questions and went out of his way to be helpful!

My wipers are still a bit squeaky but better than before but you helped diagnose what I thought was going to be a big problem into a little adjustment. The staff is working well despite the cramped quarters in the trailer. Good Luck with your new showroom. Thanks Jason.

[SERVICE] We've been taking our 2002 Outback for maintenance to this dealership for the last seven years. Lejaun and the rest of the service team have always been great about what needs to be done and made sure issues were quickly resolved. We've enjoyed Lejaun's personal approach and clear desire to make sure we are always informed for every decision and in touch and taken care of from start to finish. [SALES] Recently our 2002 hit a major repair decision and we opted to just upgrade to a newer used car. Initially, we started looking at everything and everywhere else for our replacement car. (It's been a great and very reliable car for 15+ years!) After some time we just came right back to Heritage and found that they had just the car we were looking for in stock which wasn't published to all the major automotive trading sites. (We could have saved so much time had we just started with them.) When we walked back through the door Yong met us with the much appreciated low key, no pressure approach and worked with us at every step of the way. He was very helpful walking us through the car's features, pros/cons, sales options, and sales process. Even after we completed our purchase, Yong was pointing out key features and making sure we were ready to venture off in our new car. In our search, we've encountered our share of the "average" car salesmen and managers. Yong and the team at Heritage are the group above the rest who do their best to do their job and make sure the customer is respected and valued. We couldn't be happier with our new 2017 Outback and are glad and relieved to know we are going to be sustaining our dealership relationship with them for many years to come into the future. - MM

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

This is my second attempt to send A+ praise. On the 3rd of April 2018 I drove off the lot in my brand new 2018 Volvo. I wish to take this opportunity to express my appreciation for the folks at Volvo Cars, Silver Spring, MD for their excellent efforts in assisting me with this, my "bucket list " purchase. Special thanks and appreciation are offered to Mr. Samuel Soroka, Sales & Leasing Consultant as well as to Mr. Robert Booska, Service Advisor. I initially met Sam in mid January 2018 and stated my interest in purchasing a Volvo SUV. I had accomplished some studying and had a pretty good idea of what I wanted. I pointed out that I was not in a rush to buy. Sam understood and from that point there was never any sales pressure (which was appreciated). We set about the task of reviewing all of the specifications, costs, material and purchase options, estimated delivery date(s) and final vehicle transfer requirements. During the test drive of another XC60 in got to experience many of the features that until then were just words or video descriptions. Needless to say, I purchased serveral options. Sam was very knowledgeable at explaining all of the new and technical capabilities and very patient at ensuring I understood their functionalities. Admittedly, I'm still on the learning curve and will be for a while as I continue to enjoy the sensations of learning something new each time I master the use of another XC60 feature. In that light, this Volvo will be "new" for a long time. When delivery day arrived (Tue, 3APR18), Sam was kind enough to assist me with a transportation problem. He agreed and actually picked me from the Silver Spring Metro Station in his privately owned Volvo and brought me to the dealership where the finalities were conducted. It was during this time that I was also introduced to Mr. Booska. We reviewed and signed all of the appropriate paperwork and I was provided with a very clear and concise explanations regarding the financing and servicing requirements. Before departing, Sam sat with me in my new Volvo and took the time to ensure I was comfortable and pleased with my vehicle and with the entire transaction. A+ to Sam and A+ to Robert. ...... and tHANKs! Henry (Hank) L. Jacocks, Lt Col USAF, (Ret)

It was time for something bigger than my Tacoma, which I LOVED. A friend of mine had just bought her new Ascent so I was intrigued. She has a family like mine and loves her Ascent, it is easy to see why after owning mine for the last month. I couldn't be happier, great car! Highly recommend!

I have purchased 3 vehicle from this dealership 2000 Forester, 2006 B9 Tribeca, 2009 Forester.. It all started when my 2 vehicles were recalled for air bag issues and it was taken care of almost immediately. During the time when I was in the dealership, I was considering a vehicle to replace my 2006 B9 Tribeca. I was talking to the salesman Yong Lee at the time and kept close contact during the period.. It all started back in early 2017 when I wanted a vehicle to replace my 2006 Tribeca. Ay that time, the vehicle was discontinued after the 2014 model year. I was considering the Honda Plot, Toyota Highlander and Nissan Pathfinder. Mr Lee was very patient about this whole matter and atvthat time there were rumors about a Tribeca Replacement in 2018 or 2019. Mr Lee promised to keep me updated about the new 3 row suv and he did just that. Mr Lee and I kept in contact for almost a year and a half until I was read \y to place the order. Ordered the Ascent around the end of February and Just got the vehicle a few weeks ago. I was informed that I was the very first customer of the Heritage Subaru Dealership to take delivery. I was very excited!! I can thank Yong Lee and his manager Dan Rosenfeld in keeping me posted about the vehicle.. My hats off to Yong Lee, an outstanding sales person.> He will help you and work with you to get you into the right vehicle

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

I drove home and it was amazing. The vehicle rode so smooth and it was a nice ride back home. I am so glad that I went to speak with Pamela, she helped me so much. She was patient and very nice to us.

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

This car is amazing and so much fun to drive. Too many features to name here. Can’t even pick a favorite. For a three row seater it handles like a sedan but has room room galore. The third row is so comfortable and has its own vents. Cup holders everywhere. This is a must drive. You will be blown away. Subaru has thought of everything

Dear Heritage Mazda (Towson) Leadership: Re: Mike Edwards: the BEST customer service! I ordered a 2017 Mazda MX5 Miata RF Launch Edition (back in Sept. 2016) and had it delivered to Heritage Mazda Towson (and took delivery in late January 2017). From the get-go, Mike Edwards made the process pleasant and truly effortless. In particular, within the last two weeks before its arrival at the dealership, Mike was incredibly communicative with updates and responses to any questions and concerns that I had, from financing, Miata accessories, to how to set up bluetooth! Mike???s ???Can Do, Will Do, Happy To??? level of service was sincerely appreciated and refreshing. During the final transaction and delivery, Mike and the whole Team (including Jody Desell, Jennings McManus, Bryan Williams, and Brett Fader), made the experience enjoyable and special - as this was the first, brand new car I have ever purchased (and my third Mazda)! Mike truly made me feel like one of the group; everything and everyone's attitude was professional, informative, helpful, welcoming and performed with patience and a warm smile. With this kind of winning combination of incredible customer service and exciting Mazda vehicles, I plan to keep on coming back to Mike Edwards and Heritage Mazda Towson for a very long time and would recommend them to all friends and family. Because of Mike Edwards and your dedicated group, I am a very happy and satisfied Mazda customer (yet again)! I am what happens when Team.Works. Best Regards, Nestor Zabala, AIA

The only reason I didn’t get this car was because it hasn’t been on the market long. I’ve had a past purchase of a new model jeep in the past and ran into all sorts of issues. So I did lease an Acadia. I can’t wait for the lease of my vehicle to be up though because by then it will have been on the market for longer and I will Definitely will get the ascent!

From my first call,Adam took the time to patiently answered all of my questions about the car I was interested in. Did not get that same warm response from another dealership. Then Mike Russo helped me the buying process. He carefully explained the many fine features of my Forester before, during and after my test drive. Couldn't be more pleased with my buying experience. Thanks Adam and Mike.

The Subaru Ascent is a pleasant surprise, even though all of the reviews I read about it were positive. It's a very comfortable car, and to me drives more like a car than an SUV. I was a Honda owner previously (Pilot, Accord), and thought that I would end up with another Pilot, but the Ascent blew me away. Great features for the price, comfortable seating, and plenty of room in the back for the kids and dogs. The controls and technology are exactly what I wanted - comprehensive, yet easy to operate (and reach). Great design. Plenty of USB ports for the kids. Very happy with the decision to buy, and love this car so far. The only shortcoming so far is the acceleration (where you can feel that this is a turbo 4-cylinder), but the Ascent does get up to cruising speed relatively quickly - and the ride is so comfortable I have to remind myself to slow down because I'm going faster than it feels!

I came in after making an appointment online for 9:30AM to check the A/C, and they took me right away. The -very friendly- service manager showed me where everything was and made sure I had everything I needed. The problem was a leaking condenser, which they diagnosed and fixed (under warranty) within two hours from the time I arrived. Amazing service; I unquestionably recommend Herb Gordon Subaru.

Even an OUTSTANDING PLUS rating doesn't really do justice to his level of service. I came to the dealership with a list of questions about the high-tech features of the certified three-year old Volvo XC-70 that I was interested in. He brought to our meeting the 15 years of sales experience which had followed 15 years of service experience. He clearly, pleasantly and patiently answered all of my questions in detail. For the one question for which he did not already know the answer, he got up and walked out to the car to look (rather that just make up an answer like so many salespeople would do). In the week after I took the car home, he twice called to check on whether we had any problems or concerns with the car. When it rained for the first time the week after that, and the moon roof leaked, he arranged for an immediate service appointment and even checked the car into the service department. I feel that if I had a question about the car I could call him long after the sale. EXCEPTIONAL customer service.

I currently own two Subaru models. A 2016 Forester and about 3 days now a brand new 2019 Ascent premium. The only problem that needs to addressed on both cars is muddy road conditions. These cars are mud collectors. The undercarriage needs to be smooth with added mud guards to protect the brakes. Alloy rims should not be so deep inside. The Forester will hold mud in the rims making them go out of balance. Mud will also get under the lower door seals. When it feezes opening the door damages the seals. And they are very expensive to replace. Mud collects under the rear bumper. Wheel wells also. The Ascent is not as bad but mud still gets under the door seals. For an off road capable car this should not be happening.