This dealership had the used car I wanted and made the negotiating, financing, and purchasing process pretty painless. Paul was a friendly, helpful, and communicative salesperson, and I appreciated his straight-forwardness.
by mmf2014 from Countryside, IL
January 26, 2019
Good price if you are a negotiator; great winter driving; nice space, roomy; stylish; good safety record; if you drive the original tangerine you'll get lots of questions & compliments
Bought two cars, had an issue, we were well taken care of
by apayne7388 from DealerRater.com
December 4, 2018
4.8 (2735 reviews)
We originally bought a 2018 Subaru impreza and a 2011 mini cooper from Steve Lewis back in August of this year. Shortly after, the mini started having several issues, it ended up needing several thousand dollars worth of work, and possibly an engine on top of that. They were kind enough to set us up with a loaner car for free, towed the problem vehicle to the nearest mini dealer and had them diagnose the vehicle with no cost to us. They proceeded to let us know what was wrong with it, and offered to give us a credit back for every penny we paid towards the car. We just picked up our 2012 outback from them today and couldn't be happier! Paul was our salesman for both purchases, and he was great! He has an upbeat attitude but he's also a real person you can talk to, not just some guy who is trying to force you into buying a car. We will definitely be coming back, and recommending them to our friends and families!
Very reliable vehicle
by Hosue from El Paso Tx
November 21, 2018
The car has met my needs and I have been extremely happy with its reliability and performance. Subaru makes great vehicles and I cannot stress how satisfied I have been with everyone in the service department. Great job everyone!
Eric LeSiege was my helpful guide in the buying process of a new 2019 Subaru Legacy. He spent all the time needed with me on my questions and final search for the vehicle I was interested in. In the end, he spent time with me going over the entire car and electronics. He was one of the most helpful sales person I have had, ever. The industry needs more like him.
Great car for the money
by Redsoxfan from Boston
November 1, 2018
I bought this car after a very snowy winter in the Northeast. It's my first SUV and I am very happy with it. The visibility and clearance is excellent and all wheel drive is a plus. I have to admit that the style was also a major factor as this is a very cool looking car. On the downside, the power is a bit underwhelming. I don't have a problem merging on a highway but the pickup is a little slow.
I found Ken Cernak very easy to speak with and ask questions about the various modles of not only Enclaves but also other new Buicks on the lot and showroom. We visited the showroom acouple of times and then took a test drive and made our decision. His daughter was extremely knowledgeable when we picked up our new vehicle she went through all of the features with us. The buidling was clean and well kept. Everyone wes very helpful. No one came on with any high pressured sales pitches.
I would highly recommend Cernak Buick to anyone looking to but a new vehicle.
Had limited 2017Crosstrek unfortunately badly rear ended by plumber contractor's van. Survived crash. Eyesight and AWD was great, loved higher clearance and visibility around. It was best choice for the money, tried Honda, Toyota, Mazda counterparts - they are good vehicles but Subaru was better for me.
I inquired about a car from Cars.com and within the day someone from this dealership contacted me. Bryce and I chatted over phone calls, emails, and text message. We were able to get all of the negotiating out of the way, appropriate paperwork done, and in full agreement before I even sniffed the door at the dealership. I was in and out of the place in less than 2 hours. When was the last time did someone ever buy a car from a dealer in that kind of time? Probably no one. Top notch service, eager to work out the best deal and completely comforting. No sneaky stuff there. Financing was a breeze. Nothing negative about these guys. Amazing experience. I will go back.
An excellent car for the price.
by IowaWildFan18 from Haverhill, IA
January 18, 2019
I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.
Bought an 06 Subaru Wrx Sti Back in 2012 Loved the car and it was the most fun and reliable car i've ever had. They were able to get me a great deal on the car at the time.
by Great Versatile Small SUv for the city from Chicago, IL
January 22, 2019
I’ve had it almost a month and love it so far. I really enjoy the versatility, but the ride and overall driving experience is really nice. I was impressed with the visibility - one of my biggest concerns about changing from a sedan to SUV. Even my wife loves it, and she hates everything at first.
Appreciate the professionalism of Mr. Olech and his ability to allow me to shop at ease, without pressure. Was very knowledgeable about all of the vehicles and he worked extremely well with his colleagues to get me the vehicle that I wanted. Thank you!
Love the styling and all wheel drive
by Jody’s 2014 turtle from Kirkville NY
January 18, 2019
Ever since I laid my eyes on the Crosstrek I have wanted one. They are a practical car with smooth styling. My wife and have taken my Crosstrek camping and on little trips and it always performs awesome.
Our Bertera duo was amazing! We were able to purchase a pre-owned Forester of our dreams! Keith was patient, kind, and friendly. He ran financial models, compared our Forester to other makes, answered all of our questions, and even researched a potential car at a Bertera in Hartford. He made sure that what he sold matched our budget! After we made the purchase, he demonstrated how all the electronic features worked and made sure we could operate them. Tom, their financial manager made sure we had the lowest percent loan and when my bank could beat his deal, he made our price equitable, no questions asked. He also made sure we had 6 weeks before our first payment! WOW! This dynamic duo team understands customer service and values relationships. I highly recommend Bertera Subaru of West Springfield!
by Sajohns32 from Phoenix, Arizona
December 22, 2018
Fun to drive. Turns heads. Many compliments. Very reliable and economical to own. Sporty and just a bit rugged as well! Never any problems. Just gas and oil! Subaru boxer engines run forever.
Excellent service,helpful salesman,professional all the way
by KT53 from DealerRater.com
July 24, 2018
4.5 (402 reviews)
When shopping for my dream car (a Subaru), I found the Dealership at large to be very friendly, helpful and professional. There was no pushy sales tactics at all, in fact it was quite the opposite! I feel that as a woman walking in solo, that my needs and wants were taken seriously, and I was treated very courteously. Options were explained in detail and I did not feel pushed one way or the other. I was given the space and time to make a decision about the car I wanted. I also believe that I did get a good deal on my Subaru Crosstrack when all was said and done ...thanks to my salesman Keith Goldsmith and the Finance guy Tom. And yes I would tell other people to go in and have a chat. It's well worth the time for a car that is top rated in safety ( that always comes first)!
One of the best cars I've owned
by Scooter from Dunwoody, GA
December 13, 2018
Great car for anyone who wants dependability, great performance, comfort, necessary amenities and darn good gas mileage. There are only 2 minor features I would change about this car if I could. Great value and I would not hesitate to purchase another one tomorrow!
Bertera Subaru helped me purchase my 2019 Ascent. Holly Haile was very helpful through out the process. Highly recommend this dealership. Top quality service. Made the buying experience super comfortable.
Subarus are the Most Reliable Cars!
by clfgoeshiking from san diego, CA
October 31, 2018
If you venture into the great outdoors this car is for you!! Subaru AWD will get you in and most importantly get you out of most places! You will love this car!
Bertera Rocks ! We left with a new car and Happy !
by Bill from DealerRater.com
July 4, 2018
4.5 (402 reviews)
7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.
by Betsy & Bill of West Hartford, CT from West Hartford, CT
July 1, 2018
4.5 (402 reviews)
When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months.
Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions
and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback.
Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes.
Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered.
This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.
JLS Auto provides a friendly customer experience and has some of the best mechanics in the biz! Do you want a Subaru? They have them for a great price and they have other options as well. 5 stars! - Ben
Cheap interior -felt paper for carpets
by Sueny from Watertown ny
January 20, 2019
No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.
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