Honesty is the Best Policy
November 5, 2018
I am very cautious about having my vehicles worked. I have been lied to in the past at other places and I have enough knowledge about cars or will ask for an opinion from friends that know more than I do. My last experience was a sad one for me. I was in a car accident and the first thing I did was have my car, a Toyota Matrix, towed to Bayside Toyota. This is what I liked about my experience. I know always ask for Paul, as he is extremely knowledgeable when he is telling me what needs to be done on my car. My accident was 2 weeks ago and I have not heard anything about my car. Within 2 days Paul called to tell me what was wrong with my Matrix. He had to deliver the news I didn't want to hear. My car is totaled. He told me what was wrong with it. I still have yet to hear from the insurance company. The reason I go to Bayside is because when they tell me something needs to be fixed, I know they are telling me the truth. There are many places that I refuse to take my car because I want honesty. I'm not loaded. I don't have money to waste and at Bayside, if they tell me something needs to be done, I know I can trust them. I loved my Matrix. It was 10 years old and had over 150,000 miles on it and was running great. I had planned to keep it for another 150,000 miles. My plan going forward is to try, depending on the price, to get another Matrix. I know you no longer make them, but I can't afford a new car, and am hoping to find a certified pre-owned Matrix. I will be looking at Bayside for a new used car. I will also continue to use Toyota for service.