Used Honda Pilot for Sale in Annapolis, MD

In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather making the customer feel they are just selling cars. Alan and Al operated as a team to work through selecting the right pre-owned Audi within our requirements, desires, and budget. If my salesperson, Al Mayas, was not immediately available I was given Alan Hannon's direct number to discuss any questions I had prior to the sale. When it came time to finalize the sales transaction Al ensured it would go as quickly as possible upon my arrival at the dealership by having the car cleaned and prepped, the paperwork ready, and having arranged with Finance to get everything processed. Then, Al spent as much time as I wanted going over all functions of the car (including all menus in the MMI, setting up the cell phone and directory, and getting the Sat Radio activated). Al followed up the next day to check on things, had the dealership call again within the first week, and then called a few weeks later to ensure all was still going well. A month later I stopped in the dealership and Alan Hannon asked again how things are going, and did I need any additional "tutorials" on the car functions within the MMI; and actually wanted to check the menu settings to make sure it really was set-up the way I wanted it to be. I bought a 2013 A5 Quattro, but the level of customer service and desire to ensure I was having a true ownership experience is usually reserved at other dealerships I have experienced on newer, more expensive vehicles. So, this is why I'm happy and consider Criswell to be providing an overall ownership experience.

When we walked onto the lot, my wife looked at the vehicle, read the equipment list, and said "Buy this Vehicle!" She was right; the performance of the Honda Pilot meets "Excellent" in so many categories for several types of cars. It handles hauling materials like an SUV, handles like a sports car, and is roomier than any upscale pickup or full size vehicle I've owned.

Fitzgerald Annapolis Mazda is top notch. Every facet of this dealership is consistently excellent. The customer service, new and used car buying experience, service department, sales associates, managers, quality of product, and genuine interest in providing excellent value for the money you spend are all far and away better than any other dealer we've ever used across nine states and a foreign country (we are military). We purchased a new Mazda from Fitzgerald's in Dec 16, and at the time we thought the car-buying experience couldn't get any better (see my review on 10 Dec 16). But, they went ahead and outdid themselves. Recently, we purchased a used BMW from Fitzgerald's and after driving it off the lot, discovered a hard to detect, yet fairly common (and fairly expensive) mechanical issue. Understanding the dealership had no further obligation toward us and our vehicle (e.g. no warranty), we contacted them right away about what we guessed would be a fairly significant repair. Not only did Fitzgerald's respond to us immediately, they arranged to bring the car in for repairs, provided a loaner vehicle, and had our BMW back to us in a matter of days. There was no wrangling, negotiation, or delays; and, they treated the repair as if it was under warranty! I can't guarantee they'll treat every situation this way, but I can guarantee this...the next time we are looking for a new or used car (probably later this year), our first and only stop will be Fitzgerald Auto Mall in Annapolis.

We got a Pilot Elite after riding in a friends..We had a Lexus RX and wanted more space, but did not want to fork over an extra 35k to get the comparable Lexus or Acura. The Pilot has a masculine stance and has all the features that we could want for...the panoramic roofs , DVD player heated and cooled seats...even heated back captains chairs..the extra row. Large enough but not a monster. I have really been pleased...The only negatives are the radio is a little clunky with no dials. And the plastic on the interior is a little over powering at times and cheapen the otherwise lux feel of the truck. I have been really pleased.

GREAT DEALERSHIP!!! Alan M. Made my first experience at Annapolis BMW feat. I didn’t purchase from Annapolis but will definitely be back for my further services.

Drives very smooth, with great features for maneuvering turns and backing up. But lacks CD player, which is an important feature I would have loved to have in my car.

Jennifer Yadvish is always amazing. I request her every time and every time my experience gets better. Couldn’t ask for anything more.

Too many gadgets that I don't know how to use. I HATE the auto engine idle and can't disable it. Have to turn it off everytime the motor is started.

I was able to find our family car through cars.com. It’s a great tool to use to find your ideal car. They help you custom your car down to price , style and model.

This was my first time buying a car from an actual dealership and even though I read the sterling reviews on here, I still brought my parents and went in expecting the worst. I couldn't have been more wrong. Andrew Hart was the salesman that worked with me from the moment I requested info about the car I wanted (2012 Chevy Cruze LS in Ice Blue Metallic). Emails were responded to quickly, his demeanor is friendly, quiet and approachable, and there wasn't any need to haggle - the sticker price was $3,000 more than the price listed on Cars.com and they honored the Cars.com price with no issue! I also got a great APR through their financing (Frank knows his stuff!) and in general, every employee we spoke to was friendly and knowledgable. And the car itself runs like a dream. I tend to avoid Dundalk as much as possible, but if you're around the area and looking for a great car buying experience, Norris is the place to go and Andrew is the guy to talk to. Their 4.8 rating on here is well-earned.

This vehicle has blown me away. From the sleek design, to the spacious interior, awesome technology, and safety features. I absolutely love it and so will you!

I came in for an oil change and a diagnosis for my check engine light just before new years, without an appointment. The service I received was excellent; I was in and out within 2 hours, no additional appointmentioned was needed, all issues were resolved. Thank you to the service professional who assisted me this day!!

We owned a 2006 Pilot and after 13 great years we finally needed to get a new one. After looking at Volvo, Toyota and Subaru we came back to the 2019 Pilot. Nothing beats it in its class.

We went to Sport Honda in the afternoon on February 6 to inquire about buying our 2014 leased CRV. The salesman we met was TJ Troutman. TJ also helped us to consider leasing a 2017 Accord 4D EX. With great assistance from TJ we walked out of Sport Honda in the evening with a new 2017 leased Honda Accord. We are very happy with the performance of the Accord. We would like to let you know that TJ was largely responsible convincing us to get the Accord. He certainly is one of the best salesman we ever dealt with. When it is time to lease again in three years we will be very happy if TJ is there to help us. And when we have questions, TJ is right there to help us. We will certainly recommend friends to look at Sport Honda and especially go to TJ to provide them with excellent assistance in looking at the right car for them.

Have never owned a Honda automobile before. Was in the market for a bigger car/SUV due to having a toddler and doing more traveling etc. I test drove a Pilot for a week before purchasing new. After a day I was already hooked. Very smooth ride, handles excellent in the snow/winter weather, plenty of leg room and storage when the third seat is down, lots of storage compartments, gas mileage was as advertised, exterior styling updated and impressive. Overall this car is exactly what we were looking for in a larger automobile at the price point we were wanting to stay within. Without a doubt Honda has me sold. My next automobile will also be a Honda and likely a Honda Pilot!

I was looking for an F150 all over town and then came across Koons. The communication was fantastic, Tom the General Sales Manager reached out via text, he was able to narrow down the vehicle, the specifics, and the payment before I came in, huge convenience! Derek the sales consultant helped with the paper work and test drive and Will the finance manager made the finance part quick and easy. Easily the best experience at a dealership, the team at Koons is top notch. Highly recommend!!!

My only issue with this Honda model is .. for the price of 48,160 $ I would have like to get the cross rails on the roof rails that where on my option package and a rear cargo cover. I expected that it would come with my elite. Since I took the one in the show room I really thought it was stored in the dealership. So I called the dealer and they gave me the ear phones for the dvd system. And I call the Honda factory I ordered them at the tune of another 700+$ but very happy had I know I would have just gotten the tutoring and saved 3000$ 🤦🏽‍♂️

Although I didn't purchase a car from this dealership, my shopping experience was a positive one. I would recommend this dealership. My salesman's name was Larry. Nice guy, and easy to work with.

I really appreciate this car. It has plenty of room for passengers and the driver. An SUV that drives & handles like a car. It's good on gas on the highway when you press the Eco button. Also tows a trailer with ease!! Love the right side camera! I have been stopped several times just to be asked my opinion about it...I always respond with "It's a great vehicle & I really love driving it"

This week I returned to Carbiz to purchase a used vehicle. The vehicle I bought back in 2010 was no longer suiting my needs and I felt it was time for an upgrade. First off, the vehicle I had purchased 5 1/2 years ago from them performed way beyond my expectations. The vehicle I purchased was an '03 Nissan 350z. I was skeptical at first purchasing a used sports car from someone I didn't know. I didn't know anything about the history of the car, how it was used, how it was maintained, and literally in the dark about it. Carbiz eased my fears and I went ahead and purchased it. Well I can say now that I have no regrets buying the Z from Carbiz. Skip to 2016! I was looking to replace my car with something newer. After a week or so of shopping online for a new car, I remembered the great experience I had at Carbiz a few years back. So I returned to Carbiz.com to see what they had in stock. I can tell you I wasn't surprised to see they still maintain a large inventory of great new cars. Superb selection is more fitting! I decided to pay them a visit. As soon as I pulled onto their lot, I was surrounded by a large number of awesome cars! The selection of vehicles is diverse. From the everyday car to the elite. Whatever you are looking for, more than likely they have it. I had my mind set on purchasing another Nissan. Didn't take me long to find the exact car I had in mind. I met Carbiz salesman Fred Alston and we discussed the different Nissans on the lot. Once I saw the white 2013 Nissan Maxima, I knew I needed to know more about the car. Fred was very friendly and knowledgeable about the car itself. Didn't take long for me to decide to take a test drive. This car looked brand new even though it was 4 years old and had 34K+ miles on it. I was sold on the vehicle half way into the test drive. Once back into the dealership Fred started the paperwork. I had all the answers I needed about the history of the vehicle itself, as well as the credit approval within 15 minutes! (Thanks again Fred!). After the preliminary paperwork was started I was handed off to Myron Boyd for the processing of the paperwork. Myron had all the answers to any question I had asked. After a few signatures I was the proud owner of my new-used car! I returned to the dealership the next day with a few more questions and met Brian Schriver, the Sales manager. Everyone I met at Carbiz made me feel like I was part of the "family". Another great experience at CARBIZ!!! I was impressed the first time, and the second time was even better! You can't go wrong here. I would not hesitate to return in the future. It's obvious they go to great lengths to bring top notch used cars to one location. The entire staff is very knowledgeable and a pleasure to deal with. Their is definitely something for everyone here. Make Carbiz your first choice when looking for that special vehicle you have in mind.

Vehicle has the space, features and AWD that I wanted. It was the right color, right seats, right price and fits all of my family needs. Children are safe and comfortable.

Diane helped us get our flat tire fix quick without an appointment. The service was fast and friendly. Thank you to the Towson team and Diane for your kindness.

I love this car. We had a 2014 pilot & now the 2019 . I love all the new features and the body changes. It’s a Beautiful Vehicle!!

I went to Jim Coleman for my routine car service for my 2013 Honda Fit. I loved being able to book the appointment online. I was checked in right away, and my service agent quickly explained the recommended services (including needing new tires, not a surprise at 50k miles - I have "run-flat" tires and shopping around isn't really an option). They completed the work promptly and even washed the salt off my car!

The car meets all my needs but for 30 k they should add a outside temperature gage to dash board. Around 25, 30 miles per hour transmission makes a noise like you hit a rock. Honda dealer sad is normal but it sounds like a bad transmission. I own the pilot lx base model 6 speed. Overall it is a good and spacious car.

Having purchased a 2004 Accord with Jim Coleman, we were looking forward to dealing with them again. Sam and Richard greeted us just outside the door of the dealership on our first visit for this purchase. Both were very helpful and also sensitive to the fact that we were travelling the next day, so it was a fact-finding mission. Richard gave us the test drive people dream of: revealing great details in the vehicles features and answering all of our questions. There was now no doubt we were a 2017 Accord. Sam was great to work with on that visit, and when we returned from vacation to make the purchase. A seamless and non-tedious process from Sales into the options, and then on to Finance; each person was very friendly and efficient. And when my husband is ready for his new car, there is NO doubt that we will be call Sam and the Jim Coleman team!!

This 8 passenger SUV meets all my needs and wants. It has good safety. It has a amazing exterior and a comfortable interior. I would recommend this car to families who need performance, and comfort at the same time.

Brian was extremely patient and knowledgeable about the KIA Sportage & Sorento. He was very attentive. He was the only sales person working on a snowy bad weather day - excellent work ethic. Kept in touch with us continually & followed through on all requests. GREAT sales person!!!

Totally surprised by the engine power and gas mileage. The EX-L version of the Pilot is the way to go. Stick with the 6 speed transmission and add-ons you don't need. We like the 2016 and up body mods also.

My first experience when I called last Thursday evening was not good, that sales rep said he would call me back in 15 minutes and that never happened. I just so happened to call back Friday morning and got Joshua Jones! What an amazing salesman, I told him what happened and he apologize, I expressed I didn't want to work with the other salesperson, Joshua answered all my questions I had about the vehicle I saw on line while I as on the phone, at the point I only wanted to work with him. I ask if it was ok to come and look at the vehicle and test drive. I advised him I would be there around 1 during my lunch break- needless to say, I drove off the lot with my 2013 535I BMW!!!!! Joshua made my process so easy, he was absolutely a pleasure to work with! I can't thank you enough Joshua for the wonderful experience!

This is a good family car with all of the things you would expect from a new car but. They managed to cheapen things. Look at the carpets. Cheap !! Worst on the EXL with Nav. Interior lights. Very poor configuration and they know it. I had an older pilot. Much better interior lighting. Buttons don't light at night. So park the car and tri to find the all around door lock button. Or the fuel door release. Finally maintenance intense. Trans fluid every 30,000 miles, Transfer case another $100.00. Differential 40,000 miles drain. replace brake fluid every 60,000 miles. Cooling fluid.... Buy a HUN........ and save money.

I called into the service center at 7:35 am on Friday. I had been told by a neighbor that my tail lights were burned out, the night before. When I explained my situation to the service dept, the service guys got me in the same day, Friday. I chose to have my Honda CR-V serviced at the same time and was in and out in about 90-120 minutes. Happy me.

Great car! Lots of room and space! Best investment ever! Looking forward to traveling with my family across US! Very pleased with the purchase! Recommend it to everyone!

After moving to Columbia, MD in November 2007, I took my Honda Accord to Jim Coleman for maintenance and from that point I became a loyal customer. Their service department was excellent and staff more than willing to make the customer happy. Jim Coleman's goal of putting the customer first resulted in my purchases of a 2013 Honda Accord and recently a 2018 Honda Accord from Jim Coleman. I have and will continue to use Jim Coleman to service my vehicles because of the excellent staff of mechanics and technicians. The sales personnel, especially Andrew Herbert, who handled the sale of my 2018 Honda ensured the process went smoothly and without any issues. He looked out for my interests as the customer.

What Henry has wanted for quite some time! It has plenty of leg room and is sure to be a comfortable ride when we travel.

Victor Tabinsky was professional and polite, and his passion for the Honda product was very clear. Moreover, his follow-up has been spot on perfect since buying the car, (a 2018 Honda CRV EX-L AWD).

I Just bought this SUV and I love it. Very roomy and nice for a big family. Great on gas as well. I love it!