Exceptional Service Department!
November 6, 2018
Susan Foxwell, Service Manager, came to our aid when our Volvo broke down in the middle lane on the highway near Stafford, VA on late Friday afternoon of the Memorial Day weekend. We were enroute to our home in Nova Scotia and had to be back home the following Wednesday. After we called AAA to contact a towing company to take our car to the dealership, Susan arranged a loaner car for us to use until our car was repaired and for the service dept. to track down the problem with our car first thing Tuesday morning after the holiday. Susan kept us updated by text and advised us there was a short circuit in the wiring. The repair was done and by 3:30 pm on Tuesday we were back on the road to Nova Scotia. Susan went above and beyond the call of duty, and we couldn't thank her enough for her care, concern, thoughtfulness and professionalism. Susan even texted us hours after we left the dealership to make sure our Volvo was still working properly. Volvo Fredericksburg is truly lucky to have such an excellent Service Manager and we feel so lucky and grateful we were in such good hands with Susan.