without the frustrating experience of having to wait for a special tool to come in to recalibrate the blind spot radar damaged from an accident, everyone was wonderful to work with. The delay of getting the tool in was not the fault of the dealership, but rather Mazda corporate.
I went to Bob Thomas Ford looking for a new car after twelve years in my Explorer. I worked with Colby who was very knowledgeable, helpful, and courteous. Bob Thomas also met with me to welcome me to the dealership and let me know he was at my service. I expected to leave with a certified pre-owned Explorer. Colby showed me the new Flex with the eco-boost engine and I was sold. No high pressure sales, just great service.
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
Bought a used Hyundai Sonata Hybrid from Miguel. He was absolutely outstanding in all aspects, and would recommend him to my family and friends. I will definitely buy from him in the future, so just ask for Miguel when you go there.
I recently traded in my lease for a new vehicle and Hayden was amazing! He made it painless and easy and I felt like he was really working for me. He’s personable and not your stereotypical “cars salesman .” Thanks again!
Lino was the only reason I decided to purchased from you
by KOOTRONG from DealerRater.com
December 4, 2018
If wasn???t because of Lino, I would have backed out, Especially Steve Lang, I would never wanna deal with him again. Steve and the manager treated told me every Toyota came with a defective? I spent 37K cash and you telling me my new truck have a defective?
Our past new cars have always been bought through Middletown Toyota because we receive such wonderful service. The staff have always been very helpful and attentive the minute we walk in through the door! Toyota is a wonderful product and we have always been happy with every car we have bought. We love our new Rav! I personally still love my hatchback Yaris (2010)
Excellent receiving and helped with multiple options
by VISWANATH.KORLEPARA from DealerRater.com
December 4, 2018
Internet manager Steve Lang did excellent job. Job done quick with good price I hope. Steve helped me options on the financials and clear mentioned about adding packages .sherry help me to get good rate of interest
Ms. Feliciano was friendly, knowledgeable, and helpful. I thought this incident was quite remarkable: While I was waiting at the service desk and Ms. Feliciano was finishing up with an older woman and was about to hand the woman the key to her car, she saw that it was cold and raining outside. She took back the key and rushed (ran) out to the customer's car and brought it around so the older woman did not have to walk in the foul weather. It was a kind and thoughtful thing to do. The reason that I did not give a higher rating was that the wrong part for my truck was ordered and I had to return for a third day to get the problem fixed.
GREAT EXPERIENCE WITH ALL OF THE PEOPLE WHO HELPED WITH MY P
by JIMBROS1 from DealerRater.com
December 3, 2018
SOKOL ETEMI THE SALES WAS EXCELLENT IN GOING OVER ALL OF THE FEATURES OF NEW CAMARY. HE TOOK HIS TIME GOING OVER THINGS AND WAS VERY PLEASANT TO DEAL WITH. ALSO THE SALES MANAGER JEFF CAMPBELL WAS VERY GOOD TO DEAL WITH AND WAS A PLEASURE TO TALK TO. CHERIE THE FINANCE MANGER TOOK HER TIME AND WAS EXCELLENT IN EXPLAINING ALL OF THE FINANCING OPTIONS AVAILABLE.
Making an appointment online is easy and when you drive in for service you hand them the keys , they are pleasant and informative, waiting for your vehicle is in a relaxing atmosphere, they come and get you when your vehicle is ready , explain what was done explain the cost . A very pleasant experience.
Well this is rare for me and I never thought I would have such a great time again with a car dealer. First let me say I am sure I join a long list of happy customers that went to Ingersoll of pawling. Dylan and Torrey were way better than all other dealerships with helping me with my needs and wants. Other dealers can learn from them on just how to treat and make a customer feel relaxed and not pressured in the car buying experience. If u have a chance or the time to visit this dealership(Ingersoll of pawling)I am sure all of your needs with be addressed and handled with people that really care about doing whatever they can for the customer. And if your lucky like me you might meet the "owner" and then u will understand and realize u came to the right dealership. Great people doing a Great job,Thanks again,Tony
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