I had the best experience at Long Beach Mini. Ali Nash took the time to make sure my car was washed and ready for me to test drive when I arrived. He helped me find the car of my dreams. William Rogoff took great care of me in finance, it was quick and smooth!
Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.
I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general.
Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted me when I pulled up. When he went to bring my car to the back, Jonathan Rodriguez greeted me quickly and handled the paperwork and shuttles. As always, everyone here is courteous, professional and attentive. Michael was the first person who helped me into a new lease in 2016. He saw how distraught I was with the repair estimate and handled things right away. He was never pushy or sales-y. He was relaxed and engaged, interested in finding the best options for me. I hope Michael, Jonathan and of course Nancy continue to be recognized and rewarded at VW. I'm blanking on the shuttle driver but he was terrific as well. Happy employees make such a huge difference in the success of a company.
It has been a while since Jonathan Rodriguez handled a service request for my Beetle. He is my absolute favorite! Service is always busy and Jonathan is popular. I have been a customer over 12 years and there is no guarantee you will hook up with the same service associate. It was a pleasure working with Jonathan again. This was a simple left-rear bulb outage, however, it was caused by a burned-out socket. As always, Jonathan explained the problem, repairs, costs and time duration. The issue was resolved and I was on my way, confident my vehicle received high-quality service. Jonathan has that special touch that makes servicing your car effortless. Thank you Pacific Volkswagen for recognizing exceptional individuals like Jonathan Rodriguez and having them on your service team.
Came in to service my Mk6 GTI, quality of service is great. They always take the extra step to make sure everything else on you vehicle is in top shape. Norman Harrold was a great help had pictures sent to me, keeps me posted with updates and great communication. Greatly appreciate it!
for that reason. Norm set up appointment for me that meet my schedule,when I went he has a loaner car ready and the drop off process took less than 5 minuets. Norm kept me informed throughout the process and the car was ready in 3 hours. Arcadia
I have an older Jetta and like any older car time takes a toll and repairs are inevitable. But thanks to the great work at VW Pasadena any downtime is short and they keep me on the road. Clair my sevice rep, has been awesome! She stays in touch throughout the repair process and always keeps me updated and gives clear explanations that even I understand. All of which helps alleviate the stress of dealing with car troubles.
If you go to get your car serviced make sure you ask for Clair ! She is the Best! There are other dealers but none have service Rep like Clair! She knows how pickie I am she tells me what I need to do .
Coming to the Volkswagon Pasadena dealership is always a joy and a good experience. The charges are reasonable, and the waiting time is minimal. But if you DO have to wait long, at least there is a pleasant atmosphere with a comfortable waiting room, big screen TV, and eating and drinking amenities. And if you choose to wait outside, you are surrounded by palm trees and a nice patio. The service technicians are always pleasant too. This time, Norman assisted me; he was very thorough and communicative. I've already recommended this place to others, and will continue to do so!
Gary was very helpful with figuring out what was wrong with my driver side window. For whatever reason it wouldn't let me roll it all the way up. They were able to fix it quickly, got my oil changed at the same time, plus they washed it.
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