Vail Buick, GMC

Go to mario daddario in shelton. Horrible customer service. No communication. Horrible customer service. My car was towed there thursday for a stuck emergency break. Every day the staff ( we would have to call for update) would say it would be looked at. Day after day is going by and now they say it will not even been seen until monday. No offer of a loaner vehicle. Meanwhile my yukon is not even a year old. The receptionist at the service department said she will give me to her manager “ as soon as i see him”. I called at 8:40 am and now 5 hours later no call back ! Would highly NOT recommend

APPROXIMATELY 2 YEARS AGO MY HEAD GASKET BLEW ON MY 2015 TERRAIN. SINCE IT WAS UNDER WARRANTY, THEY PUT IN A NEW 2ND ENEGINE IN. I HAVE 8,000 LEFT TO PAY THIS VEHICLE. HOWEVER, THE ENGINE LIGHT DID NOT SHUT OFF AND THE CAR COULDN’T BE INSPECTED. IN THE MEANTIME THE ELECTRICAL SYSTEM WENT. WE HAD THE CAR TOWED TO VAIL GMC AND THEY PROCEEDED TO FIX IT. THEY STARTED TO CHANGE EVERYTHING. TIMING BELT, BATTERY, SPARK PLUGS, YOU NAME IT TO NO AVAIL. THEY COULD NOT GET THAT ENEGINE LIGHT TO TURN OFF. YOU CAN’T GET A NYS INSPECTION WITH THAT ENGINE LIGHT REMAINING ON. GMC IS NOT CAPABLE OF FIXING THEIR OWN CAR!! I CALLED VEHICLE SAFETY AND THEY WENT THERE TO INSPECT. GMC FINALLY AGREED TO PUT IN A THIRD ENEGIN NO CHARGE. HOWEVER, THEY HAVE HAD MY CAR FOR 8 MONTHS NOW AND ITS STILL NOT REPAIRED.!! IM PAYING INSURANCE AS WELL AS THE NOTE ON THE CAR ALL THIS TIME. I KEEP LEAVING MESSAGES FOR ANDREW AND LARRY AND GET NO PHONE CALLS IN RETURN. I HAVE HAD TO FING OTHER COSTLY AND INCONVENIENT WAYS TO TRAVEL. MY CAR IS JUST SITTING THERE NOT BEING REPAIRED RUSTING AND NOT BEING MOVED. IT IS A DISGRACE AND DEPLORABLE THAT GMC VAIL SHOULD POCESS MY CAR SINCE OCTOBER 2021 TO PRESENT AND NOT CAPABLE OF REPAIRING IT, NOT RETURNING CALLS, WHILE I MAKE MONTHLY LOAN AND INSURANCE PAYMENTS, PLUS THE COST OF ALTERNATE TRANSPORTATION. I HAVE HAD TO HIRE AN ATTORNEY TO TRY TO GET THIS RESOLVED. THIS COMPANY IS A DISGRACE.

Always great service at Vail Buick/GMC. Friendly and thoughtful people.

One of the worst service departments at a dealership! They will never update the owner of the vehicle on whether or not your car is being looked at. They take a week to "diagnose" any problem with the vehicle. I had to call the service department myself everyday and diagnose my own vehicle! What a joke! They scratched and marked up my interior to a point where I can't even fix it without replacing panels. Their main tech Dale DeMarco should change his name to Snail DeMarco for the poor performance he puts out. A small town mechanic can run laps around these guys! Never, I repeat, NEVER take your car for service here!

Irving Zaks at Vail Buick was very responsive to my emails and calls. Process was smooth and quick. Set up test drive appointment via email. Received a good price and financing (without haggling) to purchase a new Enclave.

Ray was very helpful, friendly, and prompt at returning messages. Answered any and all questions we had when buying our new vehicle. Not pushy. The entire staff was efficient and knowledgeable. They made our whole car buying experience go smoothly and gave us a reasonable trade-in amount. We were very pleased with our experience and would highly recommend this dealership.

Vanessa from Vail has been calling my disabled family member multiple times, saying he has inquired information on the internet. He has no access nor knowledge of the internet. This is some kind of scam. I have called Vail, talked to Vanessa a few times, yet the calls keep coming. SCAM someone else, baby

Experience service writer who is friendly knowledgeable and helpful in providing timely service

This was my first time at Vail Buick and it was a very pleasant experience! Everyone was so helpful and I am very happy with my new Encore gx! We got an asowme deal and I will definitely be recommending this dealer to family and friends!!

This dealership is wonderful and is always willing to work with you... for the best deal.. Larry is an amazing person and so is everyone on the team