Lance Cunningham Ford

4.4
(630 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–8:00pm
Tuesday 7:30am–5:30pm 9:00am–8:00pm
Wednesday 7:30am–5:30pm 9:00am–8:00pm
Thursday 7:30am–5:30pm 9:00am–8:00pm
Friday 7:30am–5:30pm 9:00am–8:00pm
Saturday 8:00am–4:30pm 9:00am–8:00pm
Sunday Closed Closed
New (865) 312-6642 (865) 312-6642
Used (865) 684-4441 (865) 684-4441
Service (865) 312-6629 (865) 312-6629

Reviews

4.4
(630 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Lance Cunningham Ford from DealerRater.

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5.0

Once they received car,they communicated problem and cost...

Once they received car,they communicated problem and cost and time to repair in timely manner. Kept me informed during process. Devon the person who called me very good at his job.

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

5.0

Chuck Tucker and Preston did a great job on my new...

Chuck Tucker and Preston did a great job on my new Expedition order. Five stars! Mike Moore

Consumer response

Chuck Tucker and Preston did a great job on my new Expedition order. Five stars! Mike Moore

5.0

Service review

Great service they always take care of the service on my Mustang. As long as I get great service I will be going back. Thank you

5.0

Got my truck in and out in a timely manner. In a world...

Got my truck in and out in a timely manner. In a world full of unknown and uncontrollable things, they made it happen for me. Second time in for service on my 2016 F350 and I think it went extremely well. Talked to Matt. He got the parts and got me in and checked out in a timely manner.

Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Lance Cunningham Ford. We are always more than happy to assist you if anything else comes up. Take care!

1.0

I bought brand new f150 at lance Cunningham. Had 20,000...

I bought brand new f150 at lance Cunningham. Had 20,000 miles on it and rear pinion seal started leaking . Called them and got complete runaround . Called multiple times , said they would call me back in 20 minutes .They never returned call . It was under warranty .I had to have it fixed out of my own pocket .Never again will I do business with them or advise anyone else

1.4

DONT Go

Me and my elderly husband bought a truck and ford focus there. After two days the truck went down. I had to call over and over and over just trying to get some help. Also, the salesman was like a robot. He told us that we would get a second key and I had to argue about that. I would never ever go back there again.

5.0

MODERN UP TO DATE DEALERSHIP. I HAVE A F250 SU 6.7...

MODERN UP TO DATE DEALERSHIP. I HAVE A F250 SU 6.7 DESIEL TRUCK. ONLY PLACE I TAKE IT TO. COUTERIOUS EMPLOYES AND GREAT SERVICE,

1.0

My brand new Explorer was at Lance Cunningham for two...

My brand new Explorer was at Lance Cunningham for two months waiting to have the transmission fixed. I called the original dealer where I purchased it (they do not have a transmission specialist, so they had to take it to Lance), and was told that they had no idea when it would be fixed. They claimed that Lance Cunningham did not answer calls, gave them the runaround, and even hung up on them. So, I made payments on a brand new vehicle for two months that was not even in my possession. The entire situation was beyond unacceptable. The only way I received resolution was to call an attorney, and inform the dealership that I had done so. I did contact Ford Motor Co. directly, and never received a response. Never another Ford again.

5.0

New car purchase

This was the best car buying experience I’ve had. Kim Rouse and the rest of the team were professional, fun to work with and wanted to earn my business. Highly recommend Lance Cunningham Ford to anyone looking for a new or user car.

1.4

LC employees in most departments never return any phone...

LC employees in most departments never return any phone calls or emails in a timely manner. We have to be diligent to speak with them. We used to be LC loyal, but due to the lack of communication, we will not be returning customers.