Reviews
I walked in one day and asked for an appointment to get
I walked in one day and asked for an appointment to get my car inspected. He said he could do it Thursday. I said I would drop it off Wednesday morning because I would be in the area and they could inspect it when they had time. Well instead of my appointment time on Thursday they took it in and did it Wednesday. They try to make you feel like your business matters to them and they truly care.
I walked in one day and asked for an appointment to get
I walked in one day and asked for an appointment to get my car inspected. He said he could do it Thursday. I said I would drop it off Wednesday morning because I would be in the area and they could inspect it when they had time. Well instead of my appointment time on Thursday they took it in and did it Wednesday. They try to make you feel like your business matters to them and they truly care.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane, thank you for taking the time to share your positive experience at LB Smith Ford Lincoln! We're glad to hear that our team could accommodate your inspection on Wednesday and that you felt valued during your visit. Your satisfaction is important to us, and we appreciate your trust in our service. We look forward to seeing you again for any future needs! Sincerely, Jim Galloway, President
Excellent service performed on time at a good price.
Excellent service performed on time at a good price. Exceptional communications. L.B. Smith Service is the BEST.
Excellent service performed on time at a good price.
Excellent service performed on time at a good price. Exceptional communications. L.B. Smith Service is the BEST.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic review, John! I'm thrilled to hear that you received excellent service from LB Smith Ford Lincoln and that our communication met your expectations. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jim Galloway, President
They talk to you like a person who lives next door.
They talk to you like a person who lives next door. They will take time to answer your questions. getting your car serviced can be stressful enough, L.B. helps to minimize your concerns. Parts, Service and sales all seem to share the same way of operating. Thanks
They talk to you like a person who lives next door.
They talk to you like a person who lives next door. They will take time to answer your questions. getting your car serviced can be stressful enough, L.B. helps to minimize your concerns. Parts, Service and sales all seem to share the same way of operating. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Richard! We truly appreciate your feedback and are glad to hear that our team at LB Smith Ford Lincoln made your service experience comfortable and personable. It's great to know that we could help minimize your concerns. We look forward to assisting you again in the future! Sincerely, Jim Galloway, President
I was overdue on my state inspection.
I was overdue on my state inspection. I immediately called and was told to bring my car in the next morning. They fit me into their very busy schedule and had my car done in record time. Can't thank them enough for their excellent service and their very kind personnel who took care of my situation.
I was overdue on my state inspection.
I was overdue on my state inspection. I immediately called and was told to bring my car in the next morning. They fit me into their very busy schedule and had my car done in record time. Can't thank them enough for their excellent service and their very kind personnel who took care of my situation.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Suzanne! We're glad we could assist you with your state inspection despite the busy schedule. At LB Smith Ford Lincoln, we strive to deliver exceptional service and take pride in our team's commitment to our customers. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, Jim Galloway, President
I had to drop my car off on a Sunday as it was having
I had to drop my car off on a Sunday as it was having unexpected issues. The team diagnosed the issue and had it ready for me by the end of the day on Monday. I did not expect to have it back that quickly since I did not have an appointment. LBS has the best service team!
I had to drop my car off on a Sunday as it was having
I had to drop my car off on a Sunday as it was having unexpected issues. The team diagnosed the issue and had it ready for me by the end of the day on Monday. I did not expect to have it back that quickly since I did not have an appointment. LBS has the best service team!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jennifer! I truly appreciate your kind words and am thrilled to hear that our service team was able to quickly diagnose and resolve your car's issues. At LB Smith Ford Lincoln, we strive to provide prompt and efficient service, even without an appointment. We look forward to assisting you again in the future! Sincerely, Jim Galloway, President
Working with Jeremy was a pleasure.
Working with Jeremy was a pleasure. I came in on several visits to look at a variety of different Ford and Lincoln models. I never once felt pressured or rushed at any point in any of my visits. Jeremy was kind, patient, and knowledgeable. They helped to get me in and out the door quickly when I came in for delivery. 10/10 experience. Would recommend.
Working with Jeremy was a pleasure.
Working with Jeremy was a pleasure. I came in on several visits to look at a variety of different Ford and Lincoln models. I never once felt pressured or rushed at any point in any of my visits. Jeremy was kind, patient, and knowledgeable. They helped to get me in and out the door quickly when I came in for delivery. 10/10 experience. Would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Daniel! I'm thrilled to hear about your positive experience working with Jeremy at LB Smith Ford Lincoln. It’s great to know that you felt comfortable during your visits and that Jeremy provided the patient and knowledgeable service we strive for. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Jim Galloway, President
It was a friendly experience and they found I needed a
It was a friendly experience and they found I needed a battery and my gas line, so they told me and I agreed it needed to be done.
It was a friendly experience and they found I needed a
It was a friendly experience and they found I needed a battery and my gas line, so they told me and I agreed it needed to be done.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Michael! I'm happy to hear that you had a friendly experience with us at LB Smith Ford Lincoln. It's great that our team was able to identify the need for a battery and a gas line. We appreciate your trust in us to get the job done. We look forward to assisting you again in the future! Sincerely, Jim Galloway, President
I liked that both the mechanics and the advisors work as
I liked that both the mechanics and the advisors work as a team. I was also able to perceive that the staff does their job well and quickly, and in the diagnoses and/or repairs they are honest.
I liked that both the mechanics and the advisors work as
I liked that both the mechanics and the advisors work as a team. I was also able to perceive that the staff does their job well and quickly, and in the diagnoses and/or repairs they are honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Juan, thank you for your wonderful review! I'm thrilled to hear that you appreciated the teamwork between our mechanics and advisors at LB Smith Ford Lincoln. Our staff takes pride in providing honest and efficient service, and it's great to know that you recognize their hard work. We look forward to serving you again in the future! Sincerely, Jim Galloway, President
Everyone who works with me and on my car at LB Smith, and
Everyone who works with me and on my car at LB Smith, and I did purchase the car there, exceeds my expectations.
Everyone who works with me and on my car at LB Smith, and
Everyone who works with me and on my car at LB Smith, and I did purchase the car there, exceeds my expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Jenna! I'm thrilled to hear that our team at LB Smith Ford Lincoln exceeded your expectations during your car purchase. Your satisfaction is our top priority, and we appreciate your support. We look forward to assisting you again! Sincerely, Jim Galloway, President
Every step of the sales process was handled with the
Every step of the sales process was handled with the highest level of professionalism.
Every step of the sales process was handled with the
Every step of the sales process was handled with the highest level of professionalism.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Jeffrey! I truly appreciate your kind words about the professionalism you experienced during the sales process at LB Smith Ford Lincoln. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, Jim Galloway, President