Luxury Auto Mall

2.1 out of 5 2.1

Reviews

2.1 out of 5 2.1
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • December 30, 2017

    I recommend using these guys they make it happen They work until the deal is complete

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Miss Mitchell, it was a pleasure as well!!

  • 1.0 out of 5
    September 6, 2019

    They lied about the entire history of the car, I felt scammed after the sale. Made up a story about the car which turned out to be completely false, had... a major negative impact on the value of the car, they then turned their back on me when I mentioned I knew the facts.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 7, 2018

    Luis was our salesman, and he did a great job. Keep up the good work. I will recommend you guys. Linda Rosario and Alberto Rosario.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear that you left Happy!

  • 1.0 out of 5
    March 29, 2019

    I had the absolute WORST experience with these people. They are liars and scam artists. I am so appalled and upset at how I was treated by these bullies.... The owner is a nasty, rude and evil person. He’s straight trash. He had the nerve to yell at me because they lied and said I told them to get me a new tag but I already had one. Then told me I had to pay over $300 for a new tag. Are you serious? Why would I pay again when I have a hard tag already? They don’t care about you, they’re only in it for the money. Once they get your money they treat you like trash. How dare they lie to me, go behind my back and get me a new hard tag and I’d made it clear that I already had one. Alex, I’m very disappointed in you as well. These guys that work at this dealership should be ashamed of themselves for treating and taking advantage of their customers. Don’t be fooled, they will be so nice to you but once you’ve purchased a car they will show the EVIL aside of them. Again, to the owner how could you call yourself a CEO when you know absolutely NOTHING about being a boss? You guys lack customer and integrity all around. The most trash dealership in Tampa, Florida. I’m utterly disappointed and hope that no one ever get treated the way these monsters treated me. BEAWARE OF THIS DEALERSHIP. Go to someone else who values their customers. SCAMMERS!!!!!! SCAMMERS!!!!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    17 people out of 17 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2019

    Purchased vehicle last month, delivered last week, vehicle was exactly as described, found staff to be honest, trustworthy, quick to answer correspondence,... and professional. Harold McEwen Fredericksburg, Tx

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 3, 2018

    Crooks I hope you read this they’re liars, too shady took my money & I have no car. They lied I returned the car within 1 hr. DEMAND CREDIT PAYMENT DONT... DO DEBIT!!!!!! No refunds under a debit transaction.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    9 people out of 9 found this review helpful. Did you?
    Dealer Response

    Although, All sales deals aren't perfect we here at The Luxury Auto Mall Tampa strive do deliver a near perfect sales experience.. We hope your next ...vehicle buying experience will be a better whomever you choose to buy from... - Best Regards Luxury Sales Team

  • 1.0 out of 5
    October 19, 2018

    They're unethical they will lie about your financing, price of the car, request a higher down payment per their lender "they have no lender"& shady documents... which they will NOT provide copies RUN. Cars are dirty & have mechanical issues they will NOT repair. NO REFUNDS, NO REFUNDS they will NOT tell you think twice before handing over your hard earned money how dear they! I bet if they were in Wesley Chapel it wouldn't happen those people would've ran them out. They will request debit only because you can't dispute the charges DEMAND credit or go elsewhere. Look, there is so, so many legitimate dealership which doesn't rip you off. Go to those places you will find that right vehicle I promise I done it too late. I'm a single parent & this situation hurt me deeply & they sold the car the next day & still refuse to refund my money I tried to give my business to a minority company & this is what they did. DON'T GIVE THEM YOUR BUSINESS. There is a billboard above their location I may inquire about "Don't Do It" if I can save 1 person it's worth it.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    10 people out of 10 found this review helpful. Did you?
    Dealer Response

    I have no idea why you are so mad, you listed that you didn't even BUY a vehicle with us.

  • 1.0 out of 5
    July 9, 2018

    Was tricked on the price to get me there. I bought a car anyways, they tried to trick me again when signing the contract. Sold me the car with a bad battery.... After 3 months, the engine blow out. I was told I had full warranty on the engine, this wasn't true. Don't make the same mistake as me, don't even go near this place.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
    Dealer Response

    Sorry that you feel the warranty wasn't up to your liking

  • 1.0 out of 5
    May 22, 2018

    I was told 1 1/2 weeks ago the car was available, but it was sold when I went to buy it. It’s still being advertised . They lied to my face. Imho.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are sorry you feel a bait and switch was done with you, A true victim bait and switch has to have made a purchase. You didn't purchase anything, ho...w are you a victim of bait and switch?

  • 1.0 out of 5
    May 16, 2018

    They continue to post a Raptor they do not have in inventory. This looks like a classic as a lost leader strategy. Another reason not to deal with a... large car dealership if you don't have to.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    we have and keep different color Ford F-150 raptors on hand, from white to black to blue, etc...

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