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Five Star Mazda

(84 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed

Reviews

(84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jacob was the associate I worked with.

Jacob was the associate I worked with. He was courteous and respectful. His knowledge of the process was valuable and efficient. I highly recommend him to anyone looking to buy a vehicle.

Jacob was the associate I worked with.

Jacob was the associate I worked with. He was courteous and respectful. His knowledge of the process was valuable and efficient. I highly recommend him to anyone looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are proud to see that you had a courteous and respectful experience. Thank you for taking the time to review our Sales Team here at Five Star Mazda.

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The staff were all very engaging, transparent, and easy

The staff were all very engaging, transparent, and easy to work with. Would recommend 100%.

The staff were all very engaging, transparent, and easy

The staff were all very engaging, transparent, and easy to work with. Would recommend 100%.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are so happy to read that it was a pleasure working with our team at Five Star Mazda. It is great to know our team was very engaging and transparent on your visit. Your recommendation is valued here, and we look forward to seeing you again in the future.

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Jake and the team did a great job for me with everything

Jake and the team did a great job for me with everything I needed I would definitely go back for future purchases

Jake and the team did a great job for me with everything

Jake and the team did a great job for me with everything I needed I would definitely go back for future purchases

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We are happy to learn that you had a great car-buying experience with us on your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you here at Five Star Mazda.

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Jake was an excellent salesman.

Jake was an excellent salesman. He addressed my concerns and worked with the finance manager to get my payments where they needed to be. Super accommodating and professional team.

Jake was an excellent salesman.

Jake was an excellent salesman. He addressed my concerns and worked with the finance manager to get my payments where they needed to be. Super accommodating and professional team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star review, Doug. Our Sales Department strives to meet the needs and expectations promptly. We hope you continue to choose Five Star Mazda for all your automotive needs.

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I bought my first Mazda, a 2021 CX-5 Carbon Edition, from

I bought my first Mazda, a 2021 CX-5 Carbon Edition, from Five Star Mazda back in 2021, and it was a great experience. Everyone in every department was wonderful and helpful, and they helped me drive away in my dream car. I have had all my services with their service department, and Rich Cook has always been super awesome to work with. Dorothy Lamar was my sales person, and even though she isn’t there anymore, she was an amazing salesperson to work with. Everyone at Five Star is always great to work with. Once it’s time to trade in, it will be my first stop.

I bought my first Mazda, a 2021 CX-5 Carbon Edition, from

I bought my first Mazda, a 2021 CX-5 Carbon Edition, from Five Star Mazda back in 2021, and it was a great experience. Everyone in every department was wonderful and helpful, and they helped me drive away in my dream car. I have had all my services with their service department, and Rich Cook has always been super awesome to work with. Dorothy Lamar was my sales person, and even though she isn’t there anymore, she was an amazing salesperson to work with. Everyone at Five Star is always great to work with. Once it’s time to trade in, it will be my first stop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're fortunate to have an amazing team and we appreciate you taking the time to write such a great review about our staff here at Five Star Mazda. We hope you're enjoying your vehicle and we look forward to seeing you again.

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Some sales reps don't know cars features after sal

After I bought car, sales lady did not know how options worked. Then she said she was hungry and had to leave. Never was shown how options worked. Very confusing. Shop foreman is very good. Five Star CDJRM did not give sales paperwork. Gave a thumb drive instead. I don't even know how to use. When I asked for paperwork instead, said it couldn't be done and this is the way things are done now. This was the finance guy at the 5 Star Chrysler Dodge Jeep dealership. Have not been able to deal with 5 Star since they opened, and I wish I hadn't now.

Some sales reps don't know cars features after sal

After I bought car, sales lady did not know how options worked. Then she said she was hungry and had to leave. Never was shown how options worked. Very confusing. Shop foreman is very good. Five Star CDJRM did not give sales paperwork. Gave a thumb drive instead. I don't even know how to use. When I asked for paperwork instead, said it couldn't be done and this is the way things are done now. This was the finance guy at the 5 Star Chrysler Dodge Jeep dealership. Have not been able to deal with 5 Star since they opened, and I wish I hadn't now.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello! Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about the details of your latest purchase with us. Can you please email me with your preferred contact information? I appreciate your time! Patrick Hoye phoye@fivestaronline.net Sales Manager

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Great experience.

I had David Richardson as my salesman, he was awesome. He is very sweet, and very knowledgeable of the information about the Mazda. I was very impressed with him. He actually sat in the car with us and showed us how to do/work everything. I would definitely ask for him again if I ever buy another car. Thanks

Great experience.

I had David Richardson as my salesman, he was awesome. He is very sweet, and very knowledgeable of the information about the Mazda. I was very impressed with him. He actually sat in the car with us and showed us how to do/work everything. I would definitely ask for him again if I ever buy another car. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, D. Here at Five Star Mazda, we strive for excellent service. We are so pleased to read our Sales Team was able to help you.

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Love our new Mazda CX-9 signs.

Cathleen was wonderful to work with. She made our buying process seamless and made it so easy and enjoyable. We love our new Mazda CX-9 signature. Cathleen went the extra mile to locate the suv we wanted and had it shipped from another dealership. Also, we would like to thank Ms Dorothy for showing us how to use some of the features we didn’t know it had. The entire process was wonderful.

Love our new Mazda CX-9 signs.

Cathleen was wonderful to work with. She made our buying process seamless and made it so easy and enjoyable. We love our new Mazda CX-9 signature. Cathleen went the extra mile to locate the suv we wanted and had it shipped from another dealership. Also, we would like to thank Ms Dorothy for showing us how to use some of the features we didn’t know it had. The entire process was wonderful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jilda, thank you for the positive feedback! We are delighted to know that you had a good experience with our Sales Team at Five Star Mazda, and we hope that you will continue to visit us. Enjoy your Mazda CX-9!

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Extremely helpful and friendly. No pressure. Ms . Dorothy...

Extremely helpful and friendly. No pressure. Ms . Dorothy went out of her way to help us learn about our new car. She was extremely helpful and so nice. She said we could call her anytime we had any questions. Thank you Ms. Dorothy.

Extremely helpful and friendly. No pressure. Ms . Dorothy...

Extremely helpful and friendly. No pressure. Ms . Dorothy went out of her way to help us learn about our new car. She was extremely helpful and so nice. She said we could call her anytime we had any questions. Thank you Ms. Dorothy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello! Our Staff at Five Star Mazda is dedicated to the highest level of customer satisfaction. We appreciate your business and look forward to seeing you in the future. Have a great day.

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This dealership is very honest.

Honestly I liked this specific dealership they were fast and to the point I was very happy the whole time and never found myself annoyed or ticked off, I don’t have a positive opinion of the five Star brand itself but this dealership was quite nice. I’m very appreciative of Dorthy she was very happy and always had a great attitude. Overall would buy a car again from them!

This dealership is very honest.

Honestly I liked this specific dealership they were fast and to the point I was very happy the whole time and never found myself annoyed or ticked off, I don’t have a positive opinion of the five Star brand itself but this dealership was quite nice. I’m very appreciative of Dorthy she was very happy and always had a great attitude. Overall would buy a car again from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Tyler, for sharing your great review with us here at Five Star Mazda. We treat everyone like family here and appreciate you very much!

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