Skip to main content

Sewell Jaguar North Austin

(236 reviews)
2022 state dealer award
View 5 awards
2022 state dealer award 2022 state dealer award 2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award

Reviews

(236 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sewell Jaguar North Austin from DealerRater.

Want to share your experience with this dealership?

Write a review

The dealership is first class and the nicest of all that

The dealership is first class and the nicest of all that my wife and I visited. Our sales associate, Thano, was very knowledgeable and professional. He took great care of us and helped expedite the finance process making for a seamless experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mark. We are glad you had a great experience with Thano Drivas. We hope you enjoy your new Jaguar. Thank you for choosing Sewell; we look forward to serving you again.

I worked with Thano Drivas to purchase my 2022 Defender.

I worked with Thano Drivas to purchase my 2022 Defender. He was fantastic, He remained professional, yet extremely personable throughout the entire process.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My husband and I were in the market for a Tesla and found

My husband and I were in the market for a Tesla and found this dealership to have one that we were interested in pursuing. Thano contacted us and was very helpful with the process from start to finish! We were able to get a great deal on our beautiful Tesla! We definitely recommend Thano and Sewell North Austin!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchased a new Range Rover from Thano Drivas at Sewell.

Purchased a new Range Rover from Thano Drivas at Sewell. Because of COVID, there were a number of issues we had to deal with….all out of the control of Thano/Sewell. Thano was great with keeping us updated with the status of the vehicle. He when out of his way to make the entire purchase process a wonderful experience. Can’t say enough about how helpful/patient Thano was with showing me how everything in the car worked/setting up all the settings in the new car. A+ experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mouserbright. We are glad you had a great experience with Thano Drivas and the team at Sewell Jaguar Land Rover North Austin. We hope you enjoy your new vehicle. Thank you for choosing Sewell; we look forward to serving you again.

Had an excellent experience!

Had an excellent experience! Thano was great to work with and was very knowledgeable about the vehicle as well as all programs to finance and lease. He made it very easy and the one pay lease was a no brainer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Carymo. We are glad you had a great experience with Thano Drivas. We hope you enjoy your new vehicle. Thank you for choosing Sewell; we look forward to serving you again.

Sewell Land Rover is the WORST SERVICE COMPANY I have...

Sewell Land Rover is the WORST SERVICE COMPANY I have ever dealt with. I brought my Land Rover in because the service light came on. After having the vehicle for 2 week and $4,700.00 I received a text saying it was ready to be picked up. After driving the vehicle for 1 day the service light came on. I scheduled to drop it off on Saturday morning thinking it would be an easy reset. I was very wrong! I had no response fro Sewell service department for a week. I called repeatedly being promised a call back. After another week I final receive a text saying they were checking the work that was done and they needed a special tool that they were waiting on. Another 4 days went by and finally received a call saying there were 2 options available. They needed to do a chemical treatment to remove the sludge build up but were not sure it would solve he problem. The other option was to replace the entire engine. My response was this was supposedly already done and payed for. The service manager said I will look into it and see what I can do. 3 days later I receive a text that the vehicle was ready to be picked up. No followup call, no explanation of what they will do and the service light is still on. To top it off some of the same parts were replaced 18 months earlier. I will never buy another Land Rover again and never do any business with Sewell! I am trading my Land Rover in as soon as I can find someone to take it! Absolutely the worst!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We had an amazing experience in trading our previous...

We had an amazing experience in trading our previous vehicle and purchasing our new Land Rover. Thano made the entire process and experience feel simple and easy to navigate. We felt well counseled and "surprised and delighted" at the end with the big reveal / walkthrough. Highly recommend both the dealership and Thano - thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Carolina. We are glad you had such a great experience with Thano Drivas and the team at Sewell Jaguar Land Rover North Austin. We hope you enjoy your new Land Rover. Thank you for choosing Sewell; we look forward to serving you again.

I live in Ft. Worth but am a Sewell loyalist so chose...

I live in Ft. Worth but am a Sewell loyalist so chose Sewell Land Rover in Austin to get my new Range Rover. It was well worth the 3 hr drive back and forth! Sewell is consistently stellar in its customer service and this experience is included. Thano was super easy to deal with, very responsive and worked with me on all of the various details.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Ppresent. We are glad you had a great experience with Thano Drivas. We hope you enjoy your new Range Rover. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Excellent experience! Thano was a spot on professional...

Excellent experience! Thano was a spot on professional and made the purchase process comfortable and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Steve. We will pass along the positive feedback to Thano Drivas and the Sewell Jaguar Land Rover North Austin team. Thank you for choosing Sewell; we look forward to serving you again.

Buying a vehicle here was so easy. Staff was very helpful...

Buying a vehicle here was so easy. Staff was very helpful and friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, RG. We are glad you had a great experience with the team at Sewell Jaguar Land Rover North Austin. We hope you enjoy your new vehicle. Thank you for choosing Sewell; we look forward to serving you again.