Jaguar Chantilly

The story is long ... but the experience was horrible. Performed work without explanation and authorization. Which then came to about five times what we expected to pay. The Service Director, Kevin, did right the situation. But undue stress and anxiety had already been imposed on us by the Service Writer. The dealership is in the process of being purchased. If I were the buyer I would ask for a huge discount as it will take them a very long time to build back the trust of customers. I bought my care at this dealership and it will never return there again!

Excellent service from BJ Algar. Always on time and keeps the customer informed of progress

I purchased a brand new vehicle from this dealership in May 2025. There was an issue with the vehicle six weeks ago and we contacted the dealership to have this repaired. They told us they were unable to get the parts for at least Result, I have been unable to drive the vehicle for a four week period. Despite the fact it was brand new. I find it appalling that they sell vehicles that they cannot support. I believe there is an implicit guarantee that if you buy a vehicle from a dealership that moving forward, they will support the maintenance and repair of that vehicle on a timely basis. In contacting the dealership, they simply turn it back on us and said it’s not our fault that we can’t get the part. Again, I believe there’s an implicit guarantee when you buy a new car from a dealership that they will support that car on an ongoing basis. This is not a financial issue. This is simply an issue that after four weeks, I am still unable to drive a brand new vehicle as a result of the ineffectiveness of this dealership to support their new car sales. Buyer beware!!!

Excellent service, friendly ready to work and ready to help ,I would refer him any day and any time

BJ is one of the best service representatives I’ve had at this dealership. We’ve bern customers over 17 years. I thank you for his incredible professionalism and knowledge.

My service advisor Manikath James is the best. Manikath is the reason I purchased my second Land Rover. His dedication to customer satisfaction is impeccable. I wouldn't take my vehicle to any other service center.

I had a service appointment with James. He was busy with another customer when I arrived so another service tech greeted me and checked me in until James was available. James was thorough, professional, and ensured my service was handled as timely as possible since I had decided to wait for the vehicle. The car was returned to me cleaned inside and out.

Spectacular level of incompetence, disorganization and lack of caring. After texts, emails and 10 calls I have given up trying to buy the car and am left wondering how they stay in business with such an unmotivated and unhelpful staff. If the used car "manager" did his job this transaction should have taken 1 phone call.. couldn't have been simpler, no financing, I never even asked any questions about the car or tried to haggle and yet here we are, 4 days, 10 phone calls and a disgruntled customer later. Also appreciate being given the "best price possible" and it being listed for less online the next day 👌 right back at ya buddy

Terrible customer service and very shady business practices. AJ is the worst and we even tried to still do business with the dealership by speaking with management but to no avail, the pattern of lies and poor customer service continued.

The Service department customer service was exceptional. The staff was very professional and punctual.. They care about the needs of their customers and display quality in their work!