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We bought a new 1997 BMW from Mike Wilson at Crown and drove it for 17 years! This year I decided to buy a new car, shopped around some, eventuall...
We bought a new 1997 BMW from Mike Wilson at Crown and drove it for 17 years! This year I decided to buy a new car, shopped around some, eventually returned to Crown for another BMW. Again, Mike and his very capable assistant Sally Greer put together a very nice package for me which is now parked in my garage! They are knowledgeable about their cars and take a personal interest in their customers. They are exceptional.
Crown BMW Greensboro by far exceeded expectations. From General Management to Sales Staff to Finance thru Automotive Detail Staff...every aspect o...
Crown BMW Greensboro by far exceeded expectations. From General Management to Sales Staff to Finance thru Automotive Detail Staff...every aspect of the experience was unbelievably professional. Thank You Crown BMW. You do it the right way. AAA+++
I am disappointed to the fact that I don't even want my 750i anymore. I was out of town before Christmas, car was leaking coolant. Took it in to h...
We appreciate the opportunity to look into this matter and respond. First let me apologize on behalf of Asbury Automotive Group for the service e...
I am disappointed to the fact that I don't even want my 750i anymore. I was out of town before Christmas, car was leaking coolant. Took it in to have it repaired. I was charged 913.00. I drove my car back to SC, a message came on telling me my engine is overheating. I took it to Century BMW, they said it was air pockets in the water pump as well as little silver particles in the coolant (which I saw with my own eyes). My car is a motor sport package which had a blockage causing my engine to overheat. I'm furious bc why would a so call certified technician not find this when replacing my water pump, not to mention send me on a 3 hour drive home in a car that wasn't safe. I called David Good (advisor) who basically apologized for the air pockets in the water pump. Basically told me that the water pump is the only thing they were responsible for. I did not take my car to a mom and pop repair shop, I took my car to a certified dealership. I have lost faith in the overpriced "certified dealerships". My engine wasn't even cleaned off, the car was half cleaned. I'm very disappointed and do not recommend this dealership to anyone. The most frustrating thing is nobody wants to take responsibility for not doing their job. Why would the technician do a full check around the engine to make sure they're aren't any other underlying issues. When I took my car in originally, it was making a loud knocking sound (due to the water pump). My question is, why was it making an even louder noice when I pulled up in my drive way. I really feel like bc I'm a woman, they're either purposely not doing their job correctly or just don't care. Everything could have been fixed at once. Now my car is in the shop at Century BMW, 900 more dollars to fix. I'm exhausted from this situation, I've missed work because of it. I don't have time for the middle man anymore. I will be filling a complaint straight with corporate. I have no patience left in me. The two repair shops keep pointing the finger at the other. I will say that Century BMW was more willing to help as far as a loaner car and reimbursement for the rental. Crown BMW basically said we fixed your water pump, your own Your on with the rest. I had to take another day off to consult with an attorney. My car NEVER should have been allowed to leave that shop!!
We appreciate the opportunity to look into this matter and respond. First let me apologize on behalf of Asbury Automotive Group for the service experience you had at our dealership. I certainly understand after having unexpected vehicle trouble and repairs the last thing you expect is for the vehicle to be returned dirty and for that I apologize. We have looked at the service records and spoken with all involved with the repairs. When the vehicle arrived, it was diagnosed with a coolant leak in our service drive. Your service advisor, David Good, attempted to put coolant in the car only for it to leak into the service drive. After careful inspection by one of our level-1 technicians, he determined that the water pump had come apart so bad that the water pump pulley was laying on top of the belt. After replacing the failed parts the car was thoroughly road tested and no further problems were found at that time. If any of the repairs that we completed failed, we warranty our work 100%. Crown BMW management and technical support feel we diagnosed and completed the repair properly. Again, thank you for the opportunity to look into this matter.