Crown BMW Hours
There's a reason why Crown BMW is a premier new and used BMW dealer for Greensboro. It's because we provide quality auto
mobiles at prices our customers can afford. Our knowledgeable staff will answer your questions, help you find the right new car, and can assist with financing. Crown BMW is a member of the NCADA, is a sponsor of the Greensboro Golfers Against Cancer, and has been serving the Triad for over 30 years. So if you're looking for a new or used BMW in High Point, Burlington NC, Winston-Salem or Durham, stop in to Crown BMW and we'll get you into the car of your dreams.
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I purchased my first 300 series from Crown BMW 5 years ago. The ease in my purchase was simple; and the customer care has been exceptional. Today 10/19... we are back to purchase a new BMW. Ken Teetor was our client advisor. Ken is very knowledgeable about BMW's and was able to give us top dollar for our trade in that helped us in purchasing the exact vehicle we wanted. I highly recommend Ken Teetor for your Client Advisor fir your next BMW purchase. Ken puts you at ease and will provide the best service anyone could ask for.
I called about seeing a used car. Appointment was made. Confirmed by Perry an hour before I arrived. They sold it. Never trust these guys! We were furious.... They said they would make up for us but never heard a word. The reason given was that it was sold already and that a car they sold to a previous customer had a blown engine. What does does that tell you about their cars? Or are they just liars. Either way it's not good customer service.
Greetings, and thank you for sharing your experience with us. I am sorry to hear your experience was unpleasant as this does not reflect the culture a...nd standards of our dealership. It is our policy to sell cars to the first person that agrees to purchase, not the first person who expresses interest. I apologize if you felt mislead during your inquiry and that you were not notified of the sale before you came for your appointment. If you are still in the market, please reach out to me directly, so I may help you get into the vehicle of your choice. I look forward to hearing from you. Best, Doug Weaver General Manager
I have owned 4 BMW's including the one I purchased from Crown BMW. I am glad I chose Crown BMW because I am more than happy with my car. This was my first... experience with Crown BMW and if and when I do buy another BMW I will most likely choose Crown.
I am very disappointed and more less hurt at the service I received a crown BMW of Greensboro. I am 23 years old and I had always dreamed of owning a nice... luxury car and having the pleasure of buying it from a luxury car dealer which is one of the main reasons I chose crown BMW to begin with. I didn't know that it was a decision I would soon after regret. A couple of weeks after giving them 12,000 of my hard earned dollars I begin to have issues with my car due to it not being serviced prior to me purchasing it. I contacted my seller, the used car manager, and the general manager who explained to me that they could either do one of two things by the car back or traded it which I was fine with. They then informed me that they will be contacting me shortly after with updates on the situation but instead they stopped answering my phone calls and stopped contacting me all together. I was so hurt and upset and irate at this point I actually cried because I felt ignored disregarded and taken advantage of What once was a dream of mine quickly became a nightmare and I'm still stuck with it 3 months later. I guess because I wasn't spending 20K to 40K my problems didn't matter to them maybe I should have went to a buy here pay here instead because at least I would have expected this type of service from them not from crown BMW. I since then have took $2,000 dollers and went and purchased myself a get around car just to be able to get back and forth to work and while everyone else is riding around in their nice luxury vehicles on sunny day and enjoying their lives mines is sitting in my front yard as a shiny lawn ornament and a constant reminder that whether you're dealing with a luxury dealer are a side dealer you could pretty much end up with the same type of service so thanks crown BMW for turning my dream into a nightmare. Sincerely Tyree ingram
Worst car buying experience, (F) in all areas. Professionalism, Communication, Honesty. People are unapologetic . This has definitely shined light on how... an high end dealer such as BMW can treat those who are perceived as “unable to purchase” . Boy did they guess wrong! Their loss.
It is disappointing to hear you had a negative experience with our team. Providing a great customer service and sales experience to our customers is o...ur top priority.. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. Please contact me at 336-323-3920 so we can discuss where we went wrong and gain your trust back. Regards, Doug Weaver General Manager
After reading reviews I was skeptical about buying from this dealership. The deal went smooth, the car is as represented. So far so good. Buying experience... with Kristin Mackey was excellent. The accounting person Nate Williams was also very professional and knowledgeable. Jim Hodges's and Joe Adams were also helpful, but Kristin was the best. I was late getting there but Kristin and Nate were very hospitable in doing the deal and glad to stay late to help get it done.
I brought my car in to have the oil changed on my 335i & to also checked fluids since coolant level was low. I was told the car was ready & as ERIC Laurent... pulls the car around discovers no coolant was ever put in! I questioned this & he himself went to get a service tech to put coolant in, but no tech was available. He then proceeds to put coolant in himself & tells me to have a good day. I leave the dealership & the next day the coolant is leaking from the car & he tells me to bring it back in, due to the service report, there wasn't any leaks. The following day the car is bought back in & the advisor totally ignores I'm there & when he does he has an attitude as if I'm the problem. I cordially explains the issues with the car & he tells me to get my personal belongings & he would call later with a diagnosis. 10 min to close, I call because no one has yet to call me & he proceeds to tell me I need a new car, new engine, etc & that he is willing to buy the car from me!!!??? REALLY!!! What is going on here?!!!!! Finally I have my car towed from there & found out all that I really needed was the serpentine belt that broke off!!!! Really deceitful & underhanded if you ask me & I felt as though I was taken advantage of, needless to say, I feel the "work" that was done never happened. I would NEVER bring my car back here & I was a customer there for the 3 years I've owned my BMW .
I assure you our service department values integrity and always has the customer's best interest in mind. My team works hard to ensure every customer ...receives efficient service. Your recent experience does not reflect the standards of our dealership. Our customer¿¿¿s satisfaction is what matters to us, and I would like to speak with you further regarding the issue so I can answer any questions you may have and restore your faith in our service department. My direct number is 336-323-3940. Best, Shon Reynolds Service Manager
I took my BMW to Crown BMW due to a warning light came on indicating "drive train malfunction". They diagnosed the problem and charge me $499 to fix it.... Approximately three days later the warning light returned indicating "drive train malfunction". The service associate Eric Laurent informed me that it was a different issue "the technician smoke-tested the air intake system to check for leaks, and he found the Inlet Pipe going to the Turbo has broken. After conferring with the technician, we think the best course of action is to replace this inlet pipe and reassess the situation. At that time we'll know if any further action will be needed to eliminate these new fault codes and get rid of the drivetrain malfunction message". Even then they were requesting me to pay an additional $791 dollars they weren't sure that would fix the issue either. I then decided to pick up my car and I received another warning "low engine coolant" I went to add the coolant and discovered that Crown BMW left the hose to the engine coolant totally off. I contacted Shawn the service manager to inform him of the issue and my experience his response to my complaint "this is harassment and there are legalities in that as well". I felt that he was trying to bully of scare me because I informed him that I wrote a Google review and contacted BMW corporate offices.
I want to say again how sorry I was to hear about your experience in our service department. Our goal is to perform all service thoroughly and with as... much integrity as possible, so I am glad we were able to connect after your visit and work together toward a resolution. If you need anything else in the future, please let me know. Kind regards, Doug Weaver General Manager 336-323-3920
basically be stinking rich to show up at the door, a minimum wage college kid like me had a hard time checking out a 1999 bmw badged M3 when its really... a 323i base. for $4’899!! either way, staff was not professional, i felt profiled from men my own skin color. Honestly felt ashamed when i left because people like them want to bring a brother down and don’t show any opportunity. Salesman Marc Learner was NOT PROFESSIONAL, Brushed me off, i only stayed there for 10 minutes and i didnt even crank or sat inside the car, even went far as lying to the gentlemen named joshua i talked to about the 1999 stating i didn’t come see the vehicle , joshua claimed he will call me back about the situation, never received a call back. unprofessional dealership and impulsive liars
Thank you for taking the time out to write a review about your experience. I am so sorry it was a negative one. Providing a great customer service and... sales experience to our customers is our top priority. I would like to hear more about your visit. Please contact me at 336-323-3920 so we can discuss where we went wrong and gain that trust back. Best, Doug Weaver General Manager
The worst place. I went here to get an oil change 5/3/19 and 20 minutes when I left my check engine light came on. Also when I got home I checked the oil... level and it said no oil was in my car. I immediately called and left message for Chris Underwood to call me back about this situation. He never called me back so I called and spoke to the manager Sean which was very rude and unprofessional. He stated if no oil was in your car then it wouldn't run. I stated well if Crown did an oil change then when I check the oil level it should show I have oil in my car. I told him before I dropped off my car I checked and took a picture of the oil level before and after my oil change. So they had a tow company come pick the car up from my house and took it to Crown. Crown BMW sent the report to my email at 5:10pm and there service department closed at 5:00pm. I asked him Monday morning why would you send the report after 5:00pm if you were closed. So we went to Crown BMW Monday morning 5/6/19 at 7:30 right when the service department. Chris Underwood stated my car was on the lift and it would take 30-45 minutes to get someone to take it off the lift. So I said okay. As time passed it became 9:00am before I left with my car...unacceptable. They made us pay for the towing $75.00 which was not right because this was Crown BMW mistakenly didn't put oil in my car or they forgot to reset the oil level. After we paid for it we asked them for corporate number and Chris Underwood made a comment and said Google it. I stated if a customer asks you for your corporate number you are supposed to give it to them. Chris and his manager Sean were very rude and unprofessional. Chris Underwood tried to fight me and the manager Sean stated DONT COME BACK TO CROWN BMW ANYMORE..... I have never experienced this at BMW but they have lost a customer. I will not come back there or make any purchase from there and I will spread the word to my family and friends. Don't not go here anymore. Also after they finished my oil change they gave me a list of technician recommendation the only thing it had was light bulb to be replaced, washer fluid reservoir tube to be replaced, and brake job was in fair condition. After the check engine light came on now the technician says I need a new battery and my spark plugs/coils need to be replaced all this happened? I asked how come this battery and spark plus/coils was not identified on the recommendation sheet after the oil change. No one could answer that but now all of a sudden it's on my recommendation list 20 minutes after I drove away and the check engine light came on. No one could answer to why this happened.
We are very sorry to hear that you felt mistreated here at the dealership. We would love the chance to speak with you and discuss how to best address ...the situation. We aim to conduct all business ethically and with the highest level of professionalism, so I am very concerned with your review. Please give me a call at 336-323-3920 at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. Kind regards, Doug Weaver General Manager