Having serviced my Honda CRV with Janis Joseph (service advisor) for more than 14 years, this week we determined that it was time to (retire) my vehicle with 215,000 + miles. Janis led me to Jeffrey "JP" Parham, salesman, advising me that I was in "good hands." Indeed she was correct! I'd preselected the vehicle that I was interested in. JP" and I took it for a test drive! I was elated! "JP" showed me the operation of all of the "bells and whistles" of my new vehicle, leaving nothing to chance. I was then introduced to Sherri Pedersen Mgr., Jill Verbich-Customer Relations, made her way over to congratulate me, and Richard Smith, Finance Mgr. finalized things for me! The experience was easier than I'd anticipated and I would definitely recommend Napleton River Oaks for sales and for certain service.. I consider Paul in Service, my mechanic!
2017 Audi Q7 3.0T Premium Plus Review
I feel safe in this car.
by ARN from peoria il
November 28, 2018
5
This car is a joy to drive, smooth and comfortable, responsive to my inputs. Well built with quality material. Lota extra features to make driving easy.
Nick was very professional and thorough in explaining all issues with my vehicle. He gave a great price on muffler bearings and turn signal fluid (just kidding). Always a positive experience working with BMW of Schererville. True professionals.
2018 Audi Q7 3.0T Prestige Review
First rate quality
by WallaceEP from El Paso, Tx
December 6, 2018
5
I had never owned or driven a European car until we just got this Audi Q7; these Geman cars are phenomenally well-designed and powerful. Some of the controls are so sophisticated that I’m still trying to figure out what some switches do. I recently drove a Chevy (temporarily) and it was a huge let-down to go from an Audi to a Chevy. I would love to buy American vehicles (and used to do so) but I was so sick of shoddy American quality and poor designs. I love Audi. (I hope Detroit can raise their anemic standards.)
Came back to this dealer due to the salesman (William Calderon), initially I was looking at other cars/dealers in the area, but came back because of a genuine feeling of quality care and comfort with this dealership and followup even after my purchase.
I especially loved the in car training for all the bells and whistles in my 2012 Certified Q5.
2019 Audi Q7 55 Prestige Review
Perfect car, I love it
by Mayniel Oramas from Odessa TX
April 18, 2019
5
This car is beautiful, met all of I needs. Comfortable, spacious and elegant. With leather seats, great interior desing and excellent performance. It is perfect for me
Very friendly staff, kept me informed by utilizing text which was nice. Everyone there was super nice. I will be going back to have service done on my Q5.
2018 Audi Q7 3.0T Prestige Review
Nicest SUV we have driven or owned
by Audi Mom from Rockford, MN
October 7, 2018
5
This Audi Q7 is state of the art and is a leap ahead of all the competition. Absolutely the nicest vehicle we have ever owned. Would highly recommend if it’s in the budget
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Perfect experience!
by Luke from Frisco, TX
November 6, 2018
3.6 (525 reviews)
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
2018 Audi Q7 2.0T Premium Review
Completely in love with the Q7
by AudiAllez from Arlington, VA
March 18, 2019
5
This is our first Audi and it is an exceptional car all the way around. All of the reviews we read have held up. It's worthy of all the praise.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2017 Audi Q7 3.0T Premium Plus Review
I love it!
by DC Scorpion from New Castle, DE
April 7, 2019
5
My car has everything that I wanted. Still learning about all of the features and functionality. Rides like you are floating on air. cars.com allowed me to make comparisons and make the right choice.
CarMax Hillside (Eisenhower Expy) - Now offering Curbside Pickup Review
Cadillac SRX
by design from Beach Park
December 3, 2018
3.9 (8 reviews)
Felt welcome as I entered the door. Staff was available and when I asked for the sales person that I had been communicating with, salesperson was waiting.
2018 Audi Q7 2.0T Premium Plus Review
Very satisfied customer
by Retd Nluvnit from Bronx NY
September 24, 2018
5
The Q7 definitely met my expectations. The price was a bit high but you can't put a price on safety & reliability. The cockpit takes awhile to get use to its features but im learning as I go along. Not used to having so many options and buttons on an suv. All it needs is to drive itself and we're set. 3rd row is a bit snug but roomier than the lexus rx350L
Vehicle available to be shipped to your home. Contact
the dealership for details.
2017 Audi Q7 2.0T Premium Review
Outstanding Road Car
by John from Naples
October 3, 2018
5
Put on 5000 miles in July and couldn't be happier, great MPG's and comfortable! Very stylish Ink Blue with Parchment leather. Would highly recommend. Traded a 2015 BMW X5.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Audi Q7 3.0T Premium Plus Review
Great Car
by Anav from NEW YORK
August 17, 2018
5
This is my 3rd Audi Q7 and it is a wonderful automobile. It's the quietest car I've ever owned and it is a pleasure to drive. While I've only had the car 3 weeks, I can already predict that it will be a car I will keep for a long time. I just read the Consumer Reports review of this car and they gave it an overall rating of 90, which is the highest CR rating I've seen over the past 5 years, other than the original rating for the Tesla 3.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Audi Q7 3.0T Prestige Review
Exceptional value
by Jack McC from Bradenton FL
February 5, 2019
5
This vehicle is far superior to the other premium cars I investigated. Although a little more expensive there is certainly enough value to justify the price.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2017 Audi Q7 3.0T Premium Plus Review
Great Car, but quality not so much.
by 4SAudiFan from San Diego, CA
August 7, 2018
4
Having owned a 2011 Audi Q7 in the past, I expected a great riding solid SUV in the re-designed Audi Q7. The interior is definitely very nice and luxurious. Controls are easy to use and the quality of materials appears to be very high. The seats are the most comfortable I've ever sat in. They sometimes don't hold you in place when taking a corner on the faster side, but they are definitely comfortable seats to sit in. Interior space is good, however I was expecting a larger trunk space in the re-designed Q7 given that a common complaint about the previous gen was the trunk space, but it is good enough for Costco trips and trips around town. The ride is smooth and quiet. Power is more than adequate. As far as the quality, my car was in the service department for about a month and a half total in the first year. First issue that caused it to be in the shop for over a week was that the paint had sap etching all over the hood and top of the car. This was the dealers fault for parking it under trees, so not an Audi specific thing. When I bought the car, the shift lever leather was scratched, so that had to be replaced. The rear bumper was out of alignment by 1-2 mm on the left side, but it seems to be an issue with a lot of the Q7's. Homelink worked for a week, then would need to be re-programmed so the entire unit had to be replaced. It was replaced and working, but it doesn't work like the original one did. Instead of being able to program it by holding your remote pointed towards the rearview mirror, I now have to go to the rear of the vehicle and get it close to the HomeLink transmitter. Not a big deal because you only do it once or twice, but it sucks that it doesn't work the way it did before the repair. The driver seat started making a clicking sound about a week after taking delivery and it never went away. I bought it up to the service dept, the service manager heard the noise for 5 minutes straight, and they ended up saying they couldn't do anything about it because it might just be a characteristic of the seat. A year later I brought it back and they finally sent it up to Audi Corporate and they replaced the entire seat frame. The clicking seems to have gone away, but they did a horrible job of putting the seat back together. Multiple items needed to be fixed included the plastic seat cover on the rear of the seat, the plastic trim on the left side of the seat, the leather had to be re-installed correctly around the headrest, plastic clips had to be re-installed correctly around the base of the headrest, and now when driving around corners I can feel the leather slipping from side to side slightly like it wasn't attached quite right to whatever it's supposed to be to keep it in place. The driver seat trim around the seat controls had to be replaced because it would squeak every time I got out of the car. The panoramic roof had to be fixed due to rattling. Headliner had to be removed twice due to rattling and in the process the headliner was scuffed up in multiple places. The car would pull to the right after only 3k miles. The tires were apparently to blame so those had to be replaced. The passenger front window rattles occasionally. The service department has taken care of most of the issues and the car itself is great to drive. So overall I'd recommend the vehicle, but with a warning that you may have some headaches getting some minor issues fixed.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Audi Q7 2.0T Premium Review
Beautiful and Comfortable
by Neesee52 from Hollister, CA
August 3, 2018
5
My very first car was an Audi 100 LS in 1984 and I loved that car! I owed a lot of VWs after that which I also loved but at this time in my life I decided I need more luxury and comfort without giving up style. The Audi Q7 meets all those requirements and more.
My experience with Audi is at the top of my list when it comes to customer service. Thank you Sam in Sales for being so nice and patient and thank you to Roy in finance for going the extra mile and getting me an even lower rate after the deal was done. You guys are the Best!
2018 Audi Q7 3.0T Prestige Review
Just a beautiful car thats really fun to drive....
by Linda from Modjeska
February 12, 2019
5
Been wanting to buy this car for awhile. Super happy that I did. Such a well made, well thought out vehicle. Looks great. Drives great
Fantastic experience from ravinder and Fletcher Jones Audi. This is my 4th Audi from this dealership, i have had previously leased audi's from them when they were in downtown area. I am glad that they are in new location which not is massive fortress but is beautiful and clean facility with lot of selections of cars, I also want to give credit to ravi who was my salesman and will be my salesman for very long time. Before i came to look at another Audi i had a budget and ravi helped me to find a car which met my needs and most importantly which fitted my budget. He is very informative, and very well rounded individual who not only love Audi brand but genuinely takes interest in knowing his customers and their needs. PS: Ravi i will see you when 2019 Q3 is out for my wife :) and thanks for installing the booster seats in the back seat lol
2017 Audi Q7 3.0T Prestige Review
Love the styling and quality.
by Shawn S. from Indianapolis, IN
April 14, 2019
5
Comfortable, fits family cargo needs with plenty of performance for my liking. As the ergonomics and technology continue to evolve, Audi continues to lead. But most importantly, he "ride" is superb.
Excellent and Exceptional shopping and buying experience.
by S4 for TT from DealerRater.com
December 3, 2018
4.7 (941 reviews)
I started my new car search a few months ago. My 2016 BMW 340i 3yr lease is expiring Sept. 23, and I needed to find a car to replace it with. Originally I was looking for an Audi S3 and did a search of all Chicago area Audi dealers. I received some great initial offers from about 4 dealers including Fletcher Jones. I was contacted by Melinda Speer from Fletcher Jones. She is a great person and very professional and helpful. After driving the great S3 I then drove the S4. The S4 is more like my BMW 340i, and I realized that as much as I like the S3, the S4 is more comfortable for me. I then switched my shopping to an S4, and did some more shopping for what S4s were available and what kind of deal I could get. Melinda Speer gave me an excellent offer on a new black S4 that had the minimal options I was looking for. She worked with me to give me all the information I asked for regarding price, fees, and leasing numbers. I decided to get that S4 and went to complete the deal, sign the paperwork, and drive home in my new S4. Melinda was extremely helpful and did her best to expedite the purchasing process. Melinda took me to work with the lease/financing professional who was also very helpful and professional. I apologize that I forget his name. The whole transaction went very well and I am very happy to have leased a great car/S4 from Fletcher Jones, and to work with Melinda. The same day I came in to lease the S4 I needed to drop off my BMW to the local Chicago BMW dealer. Melinda was very helpful with this as well. When the Audi paperwork was completed she drove my new S4 to the BMW dealer and I drove the BMW. I dropped off the BMW and my new S4 was waiting for me right outside that dealership. Fantastic service, and she figuratively and literately went and drove the extra miles to make sure my new lease went as smoothly as possible. Thank you Melinda and Fletcher Jones for a wonderful shopping and purchasing/leasing experience. Tome Trajkovski
2018 Audi Q7 3.0T Prestige Review
This is the most comfortable vehicle I have owned
by imorrell from Guelph, ON
December 13, 2018
5
Driving this vehicle makes me feel safe, in control and above all is very comfortable for the long trips. The Q will make any bad weather driving effortless. Passenger in the back seat feel like they are in a limo with reclining heated seats they are. Every drive is a fun drive regardless if it is for work, towing the boat or snowmobile or visiting mu daughter 500km away
All dealerships seem to set a tone for how they work with potential customers. After having experienced some negative and evasive answers at other dealerships, it was a breath of fresh air to meet the staff at Fletcher Jones. Their honesty helped us make a hard decision between a brand new 2018 and the exact car certified with only 5,000 miles on it. There was no pressure either way and there were no attempts to add after-market items to the deal. I started my transaction with a call to the dealership inquiring about a particular car in stock. Instead of pushing me to come in (as other dealerships did) to get the information, Joey Lama promptly emailed me the details of the particular car and responded quickly to questions. I immediately knew that I was working with an honest salesman who would give me straight answers. I came to the dealership within two hours and left that afternoon owning a new A4. We are very happy with the entire transaction.
2018 Audi Q7 3.0T Prestige Review
Best Car I've Owned
by LarryB from Alexandria, VA
November 8, 2018
5
This car has everything I wanted in the vehicle and meets all of my requirements. It has plenty of leg room in the front and back, as well as having plenty of space for cargo.
Greatest and easiest purchase I've ever made in 50 years
by HappyCorvetteOwner from DealerRater.com
December 3, 2018
4.3 (460 reviews)
I had been casually looking for just the right Corvette in my price range for the last couple of years. Finally, I found one at Ultimo Motors. It was not only sharp looking, it was newer than I thought I could afford, had just the right engine, lower miles than I thought I could get, had all the features I wanted, looked like a brand new car, and was priced right. I just couldn't believe it! What's the catch? Something must not be right! So I emailed an inquiry or two and received immediate replies from Frank Baginski answering all my questions and a simple no pressure invitation to come in and check it out. I told Mr Baginski that I live about 90 minutes away and would not be able to come in for a few days but was concerned that it might be sold by the time I could get there. He told me a simple deposit on a credit card would hold it for a few days until I could get there and if it didn't work out I'd get my full deposit back. Ok, that's easy, right? I gave him my deposit and we scheduled a date and time for me to take it for a spin. My wife and I arrived and we were immediately greeted by a gentleman named Shawn who knew our name and was expecting us. He asked how our trip was, told us that Frank would be right with us and offered us refreshments and the use of their lounge. In no time we met Frank, discussed the Corvette and it was brought out front for my inspection. It was showroom beautiful. It was everything exactly as they described it! I carefully examined every inch of it looking for something wrong and I couldn't find anything wrong! We took it for a ride all around the area. It was perfect and for a price that I found hard to believe! All I could do was smile and nod my head yes. I was sold! We briefly worked with Frank and then met with Dan the Business Manager to finish the deal. They put the license plate on the Corvette and we were ready to go. That is the fastest and most pleasant car purchase I have ever had in my 50 years of car buying! I will definitely be monitoring Ultimo Motors inventory for my next purchase. I'm confident I can't go wrong with a deal from the fine people at Ultimo Motors. I am loving my Corvette! Thanks to all! :)
2017 Audi Q7 3.0T Premium Plus Review
beautiful piece of art
by aserbest from Chicago, IL
September 30, 2018
5
This is one of those cars that continually brings a smile to your face. All the little things you keep discovering it can do add up to a great vehicle. Plus, it has 7500 lb towing capacity. The thing has got power.
I came in to look at a used 2003 infiniti G35 that I saw for sale online. I test drove it. I loved the car and purchased it. Ryan was very professional with the process and very friendly. I would do business with them again.
2019 Audi Q7 55 Prestige Review
Excellent vehicle
by Audi only from Oklahoma city ok
April 25, 2019
5
A nice vehicle with great quality and interior, handling, and performance that only audi has. The q7 has a nice comfortable ride and a good selections of different driving modes to fit any individual mood.
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