Bought my car in Monrovia. The process took a little longer than expected, but after I proved I wasn’t purchasing without the best deal I finally got what I wanted. The service dept has been great and all of the workers are courteous and helpful.
End-of-lease process was a surprisingly positive experience
by GenX from DealerRater.com
December 2, 2018
I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new lease. Although my lease was financed through BMW Monrovia, I???ve taken my cars to New Century for service many times over the years. I know them to be friendly and efficient, and I was anxious about owing $4K at the end of my lease due to over-mileage. Gonzalo was straightforward with me and didn???t subject to me to the typical sales pitch or try hard-sell tactics. His honesty and the respectful way he worked with me made it the most positive experience of I???ve ever had with getting into a new vehicle. He clearly presented the essential information to allow me to understand my options and make an informed decision. There were no slight-of-hand tricks. There was no B.S. What is usually a stressful experience turned out to be surprisingly positive.
Sirius XM gave me a call telling me that I had a free subscription which was going to end. I had no idea that I had a free subscription available... Arthur spoke to me and cleared things up about all the features. He and I met as well to get a better understanding of the car that I got. I have had 7 BMWs and I am finally confident in saying that I know how to use my beautiful car.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 26, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Mr Wong . This service rep has been taking care of my service needs for years. He is my goto guy. He ensures i am doing the rights things with my car and gives me great advice ensuring grear outcomes. . the job is always good.
I heartily recommend Anthony for all your service needs. He is 100% customer focused... and very helpful. Always does the followup, makes sure you are completely satisfied with the support. Great guy. Ontario BMW is lucky to have him.
Alan gave me a great deal on my 2018 BMW X3 M40i, every time I have a question about anything, he has the answer and responds quickly. Great guy overall... if planning on purchasing a BMW, see Alan at Long Beach.
Jon Lewis!! Man I’m so happy every time I bring my car in for service or just a wash.. He goes far and beyond to take care of me and my car. Great guy!! Always greets me with a big smile. Very helpful and does more than I request!
my experience couldn't be better, my first couple places i was before had lot's of pressure and nothing else. make it short i will not concentrate on other places and will try to be as honest as i can about my experience at Blue Rhino Motors. Mario was a first whom i saw after short confersation over the phone with somebody else (can't remember the name). Mario was extremily patient and really helpful with me. i was not sure which car i want to drive home tonight that's why made other salesmen little bit nervous at other places. he showed me around 6 cars and after all i chose complite different one )) we test drove around the block and i knew that this is my dream car. but the payment was very important for me and the car i chose was $2000 over my budget. they did magic, real MAGIC, my payment was less $300 with low rate. finance guy's name was Fred who was as patient as Mario and very polite. i will recommend to all my friends and family to go and try that place. BRM has nice inventory with all kind of makes and models. thanks to you guys to make my dream come true
I wanted to take the time to thank you and your team for such a wonderful car buying experience. When you did not have exactly what I was looking for onsite you found it the next day and made the deal happen for me. You met every one of my needs in a courteous and businesslike fashion. I really enjoyed working with you. This is definitely a car I will enjoy for a very long time and when it comes time to move on to a new car I will surely be back. Thank you for making this such a positive experience, I will definitely be recommending Blue Rhino Motors
Just leased 3rd BMW and I couldn???t be happier. Top notch experience and best price!! Found the exact trim I was looking for and price far better than the competitors. Thank you Michael! I???ll see you in 24 month!!
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