Carl Staves made our purchase of a new Tahoe a delightful experience. He asked the right questions, listened carefully, showed us all the vehicles that met our specifications, and gave us time to make our choice. Professional, patient, and personable.
We weren't in the market for a new vehicle, but life happens and your old faithful Tahoe gets totaled in a wreck , not your fault. We were recommended to go to Don Hewlett Chevrolet. Did my research on their great website and knew which one we wanted to test drive. Made an online appointment and Carl Staves contacted me the same day. When we went from the time we arrived we were treated like family. Best decision we made. Go see them, you will be glad you did!
This is my fourth vehicle from this Dealership and I will return when it is time for another. Service after the sale is superb! The end to end experience is enjoyable and one that I recommend to others.
Brandon Luther is an exceptional sales person, I do all my business with him. He took his time and showed me several different vehicles and made sure I got exactly what I wanted. And the free pizza was a bonus!
Answer is, it depends. We got there at about 3:30pm and left maybe about 8pm. But we got a fair deal. We have tried to go to other dealers, and yeah they make fun of this on the radio but its true. Others dealer tried to sell us a vehicle and forcing us to put 3000 dollars as a down payment. Elder asked us how much we wanted to put down asked how much we could afford a month and they would work with what we had. Very friendly people, and my dad got his new car which is very happy about.
Great service. I had an appointment for an oil change, tire rotation and a software flash updat recall. My appointment was at 0800 and I arrived at 0745. Left the dealership at 0930. Seemed a little long but no big deal, they also washed the outside of my truck!
Megan and Daniel took great care of us when we bought a new minivan. Megan answered all the questions we had and had a great sense of humor, making things a lot more enjoyable- I hate car shopping. Daniel got us through the financing quickly and painlessly. We walked out of there with a good price based on my research. Overall, a good experience.
I have had a few issues with my car. I will most likely never purchase another Buick but the service team is great! My advisor goes above and beyond to assist in getting my car repaired. Thank you Mark for your customer service.
Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
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