Great experience. Sales staff made us very comfortable.
by Tyler from DealerRater.com
November 25, 2018
My hats go off to Rob Brooks and Jason Fontaine made my wife and I very comfortable without pressure. They assisted us in making a decision that was a big decision for us. I welcome the chance to work with them again and plan on stopping by for a coffee. Thanks for everything guys.
Not happy they forgot to put my name in for an appt.but took me waited hour 1/2 for an oil change.not good.and I never got paperwork on my oil change,girl wasn't very nice at all.Just handed me my keys never said nothing to me.......Norma Desimas.860 204 2931........
The folks at Scranton Chevy are by far the best in the industry. I inquired last Monday evening and was taking s test drive an hour later and less than 24 hours later taking delivery on my new Silverado.
Started looking at their website for a late model used GM with low mileage. Found 2 that interested me, so I made an appointment to see them with Charlie Melnick, the Salesman. Decided the Verona wasn't quite what I was looking for but the 2016 Chevy Cruz was promising. We took the Cruz for a drive, and this was it-the car I was looking for.
I liked working with Charlie, he was honest. low key, and he listened and answered our questions. Signed the deal on Tues, and picked it up on Saturday as we asked. The following part is impressive:
After they already had our money and we had the registration they didn't abandon us. Charlie STILL took the time to familiarize us with all the operating features of the vehicle before we drove off. He even helped us set up out Onstar account.
OnStar is only available on GM vehicles. Try it. I have never seen the kind of service ONeill's gives it's customer from any other dealership of any other make of car. Our first, but not our last car from O'Neill.
Both Charlie Melnick and Lou the Finance Manager, were pleasant, informative and knowledgable of the GM cars.
O'Neills has a great location at the intersection of RT 44 and 202/10 in Avon. If you are seriously looking for a car look no further.
The service department at O'Neill's is professional and efficient. They keep customers informed throughout the service process and don't perform extra services without a thorough consultation.
The waiting area is clean and equipped with chairs that make laptop use easy. Very nice to be able to get work done while waiting.
I have regular servicing at your dealer ship. I didn't pass emissions recently so I needed to get repairs to pass, and I plan to go tomorrow. The service department reviewed the issues that needed addressing to fix the problem.
This is a GREAT dealership to work with. My sales guy, Dillon, was terrific on the communication. I live 1200 miles away, and have bought many cars online... this was a Great Experience. The prices they offer on their inventory, during their special pricing sales are NOT beatable... and I searched the whole marketplace.
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