November 5, 2018
I recently purchased a new 2016 Mustang Ecoboost after seeing it listed on Autotrader. Lynn Self was the first person I talked to about the car and was very knowledgeable and prompt to respond with any questions I had. It took two weeks from the first enquiry to picking up the car and during that time Lynn was always easy to get hold of and a joy to talk to. I am from the UK and am currently studying in Albuquerque, New Mexico. I flew to Dallas from Albuquerque on a Thursday morning. Lynn had parked the car in front of the entrance doors to the dealership, which made it difficult to walk in without looking too excited! I was then greeted by Lynn and his beaming smile. He had been extremely friendly over the phone and it was no different in person. There was an issue with releasing the car to me because of my UK driving license. Something like this had never come up before and I was frequently kept updated on what was going on. Mark Wimberly worked tirelessly behind the scenes with head office to get the problem resolved, which he did. He was a huge help and a credit to McDavid Ford. Now here is where Lynn begins to stand far above the rest and goes way above and beyond his call of duty. By the time the problem had been resolved and the car could be released to me, it was 5pm and so the banks had closed. I could not pay for the car until the following morning. Before I had a chance to look at hotels, Lynn immediately insisted that he took care of me by offering to take me out for dinner and inviting me to stay at his own home. According to Lynn, the place we went to for dinner had the best ribs around, and he wasn???t wrong! He and his wife made me feel right at home and were unbelievably kind to me. The following morning the deal was completed and with no more surprises. The car was flawless and was exactly as described and pictured. The service I received was second to none and was an experience I will never forget. This was also my first car and so the buying experience was new to me. If every buying experience is like this, then I will have no hesitation buying again. Lynn was extremely modest and insisted that what he had done for me was nothing special, which is far from the truth. I am more than satisfied with the experience and was something I will not forget. Unfortunately, I return to the UK in 12 months??? time and so it is very unlikely I will have the opportunity to purchase a car from Lynn and McDavid Ford Fort Worth again. However, if our paths cross again in the future it would be an absolute pleasure to do business with you and your team again. Lynn made me feel so at ease with the buying experience and took such good care of me that I made a friend and, in fact, I felt a little sad to say goodbye to him. Lynn is more than a salesman to me, I am proud to call him a friend.