Well I went in for an oil change and was there for three hours because when I had my tire fixed at another location they stripped the nuts and bolts on my tire. The process to get that taken care of was longer than I anticipated but they had excellent customer service. Im so thankful the issue was caught and fixed!
Our salesman, Scott Wilson, was fantastic. We are in our 70's and we told him what we were looking for. He went above and beyond to find and get it for us. We had a medical emergency during the looking and buying process and he took care of everything. When I came out of the hospital he had everything ready for us to take possession of the vehicle he had found for us. Wish there was a place to mark 10 stars for the salesman
because he deserves 10 + stars.
I came in for an oil change but also wanted to have the tires checked. Nick was the Service Representative that assisted me - I'd never seen him before and I've been coming to this dealership for many years. About twenty minutes later, Nick advised me that the oil change as well as other inspections and services were completed. He also advised me that my tires were wearing on the insides and that a four wheel alignment was needed to correct the issue. I was so impressed at how well he explained, in detail what the problem was. Normally I wouldn't have accepted this advice, but I was convinced that he knew what he was talking about, and asked him to proceed with the repair. In addition to thoroughly knowing his job, Nick was exceptionally professional. I was so impressed, I made a point to tell the General Manager of my experience before I left. Thank you and great job Nick!
The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
I went in for an oil change and tire rotation. My car was also making a noise.. I explained everything that happened to Matthew and the problem was fixed! I also had lunch in the cafe. This was the second time I had eaten there and the food was excellent!
My wife and I took our 2017 Ford Edge for service. Two minutes after we pulled over, the assistant manager approached us and inquired of our needs. Our car was left with her for service. We were directed to go to the spacious waiting room. Later, the assistant manager came and escorted us to the customer service for payment while explaining to us the abc of great health for our suv.
I went in looking for a used car something good on gas and talked to Carlos, he was very informative and worked well with my budget got me situated in a car I really enjoy, definitely coming back to him
Last month I had the pleasure of dealing with Travis Trupiano in the service department for my F250. His prompt and professional attention went way above my expectations and has renewed my faith in OEM service centres. Thumbs up to whatever they are doing there to manage this level of service. Sincerely Daniel Thompson
Me and my have bought 5 new and I used vehicles from Mcdavid ford and Troy Hurt has always gone above and beyond expectations and making buying a car an easy and pleasant experience! He always answers if I call with a question about anything. Highly recommend Troy for helping you find your next new vehicle at David Mcdavid Ford!
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