Amazing Customer Service - Mercedes Body Work
December 3, 2018
I wanted to let you know that your team, led by Ms. Slay, delivered an outstanding experience. I picked up my car this morning, and Dorise and Justin finished the transaction the way they started it – strong. Dorise started her day early, because I was early, and got me going. While she was doing the paperwork, Justin brought the car around, and when I came out to look it over, he was polishing a section of chrome – because “they missed a spot”. Fantastic customer service and attention to detail. I also noted the clean car, the clean wheels and shined tires. It’s the little extras that make the difference.
Please congratulate your team, from Dorise and Justin to the car washer, and everyone in between – and let them know they have a very satisfied customer.