New and Used 2020 Ford Explorer for Sale in Fort Worth, TX

I'm a "Ford" guy--I only own Ford vehicles. I bought my 2006 Ford F-250 from this dealership 10 years ago, and I' leased two PHEV (Plug-In Hybrid Electric Vehicles) back in 2013--a Fusion Energi and a C-Max Energi. The lease on both cars was due to end, and I approached Lynn Self in late Dec 2016 about replacing both vehicles. Lynn worked with me and let me know when my desired vehicles were available--2017 Fusion Energi and C-Max Energi. I came in, ran the numbers with Lynn and the sales manager (Brian), and closed the deal with the business manager (Dwight). Overall--the whole experience was very positive--and the key element (in addition to a quality Ford product) was Lynn Self. He is a dedicated professional who demonstrated every behavior you'd like to see when dealing with another person--engaging personality, knowledgeable about the products, expeditious in completing the paperwork, and considerate and caring in his personal interactions before, during, and after the sale. I'd highly recommend David McDavid Ford, and especially Lynn Self!

I recently purchased a new 2016 Mustang Ecoboost after seeing it listed on Autotrader. Lynn Self was the first person I talked to about the car and was very knowledgeable and prompt to respond with any questions I had. It took two weeks from the first enquiry to picking up the car and during that time Lynn was always easy to get hold of and a joy to talk to. I am from the UK and am currently studying in Albuquerque, New Mexico. I flew to Dallas from Albuquerque on a Thursday morning. Lynn had parked the car in front of the entrance doors to the dealership, which made it difficult to walk in without looking too excited! I was then greeted by Lynn and his beaming smile. He had been extremely friendly over the phone and it was no different in person. There was an issue with releasing the car to me because of my UK driving license. Something like this had never come up before and I was frequently kept updated on what was going on. Mark Wimberly worked tirelessly behind the scenes with head office to get the problem resolved, which he did. He was a huge help and a credit to McDavid Ford. Now here is where Lynn begins to stand far above the rest and goes way above and beyond his call of duty. By the time the problem had been resolved and the car could be released to me, it was 5pm and so the banks had closed. I could not pay for the car until the following morning. Before I had a chance to look at hotels, Lynn immediately insisted that he took care of me by offering to take me out for dinner and inviting me to stay at his own home. According to Lynn, the place we went to for dinner had the best ribs around, and he wasn???t wrong! He and his wife made me feel right at home and were unbelievably kind to me. The following morning the deal was completed and with no more surprises. The car was flawless and was exactly as described and pictured. The service I received was second to none and was an experience I will never forget. This was also my first car and so the buying experience was new to me. If every buying experience is like this, then I will have no hesitation buying again. Lynn was extremely modest and insisted that what he had done for me was nothing special, which is far from the truth. I am more than satisfied with the experience and was something I will not forget. Unfortunately, I return to the UK in 12 months??? time and so it is very unlikely I will have the opportunity to purchase a car from Lynn and McDavid Ford Fort Worth again. However, if our paths cross again in the future it would be an absolute pleasure to do business with you and your team again. Lynn made me feel so at ease with the buying experience and took such good care of me that I made a friend and, in fact, I felt a little sad to say goodbye to him. Lynn is more than a salesman to me, I am proud to call him a friend.

A few weeks I visited a competitor Ford dealership and had the worst experience i had ever had trying to buy a car. I had dealt with the most blatant form of bait and switch I had ever experienced. I have been very dedicated to The Ford Motor Company over the years and up until then I had never even dreamed of buying anything else. Once I was done with dealership "X" I swore that I would never buy a Ford again. In fact I immediately started at looking at Dogde, that's how bad it got. Last week in a last ditch effort my wife convinced me to give McDavid Ford a try and begrudgingly I did. Right when we arrived we were met by our rep T.J. Elkhatib, I didn't have to hunt someone down or get passed off 3 times, he met us on the lot and got us to the car we were looking for. I made it known to him very early about my experience at Dealership "X", his first comments to me after listening to my story was he was going to be very upfront and honest with me as he would put it "zero games" would be played. The other thing I was so impressed about was we he was a "car guy". He knew everything about the car I was looking at and even the one's I wasn't, he loved cars, loved knowing about cars and simply just wanted to talk about them. As I picked out the car I wanted we went to the table to talk over the deal he quickly went over to talk to his Sales Manager Brian Bertschy and informed him of the experience I had at Dealership "X" as well, Brian again assured me no games up front and honest discussions about the deal and that is exactly how they were. As we hammered out the deal I kept waiting for the bait the switch, that one little detail that was originally left out. It never came in fact I was so impressed with the operation I ended up paying more for the car than I had planned and never flinched at it. I was so appreciative of their honesty and straight forwardness I had no troubles making sure I had a deal with them. I was extremely impressed with the way they handled their customers I was certain I would be back to buy another car from them. And a so I did. While waiting for my finance paperwork my wife letting Brain and T.J. know how much we appreciated their hard work and honesty she started to discuss the current car she was in (which was not a Ford) and how we correct that. Brian and TJ both took some notes form the discussion asked a few further questions and said they thought they had a couple of cars that fit her criteria. Next morning they called us and asked if we could bring her car that afternoon. She drove up to see what they had and within a matter of really a few minutes maybe an hour had worked out an incredible deal for her as well. Both my wife and I are extremely pleased with the cars we purchased, but more importantly we are more impressed with the individual attention we received from both TJ and Brian. Most places you shop today you are merely a number or a dollar sign to those companies, Brian and TJ prove that at David McDavid Ford people are what matter to them. I highly recommend them to anyone needing a new car.

As far as I know, the repairs were done right but I am not a mechanic and have always trusted Bankston/AutoNation with my service. Southwest Ford did not stand behind their repeated dismissal of noises I was reporting on my Mustang convertible which left the steering column collapsed in my lap as I was just driving straight down the road at 55 mph. So, I went to Ford and THEY bought my 3 year old Limited Addition Mustang convertible back for $28,000 when Charlie Gilchrist was only willing to pay me $15,000 for a trade-in. That is why I come to Bankston/Autonation. Treat me right and I will be yours forever. Treat me wrong and the world will know about it! I guarantee you that! Pacer is THE BEST and I would not want another Customer Service Rep to deal with me! Treat him right and don't let him go! We have a good line of understanding and communication going!

This was my first visit to AutoNation Ford. Easy and painless. I set an appointment on-line for a 30,000 mile check up and service for my vehicle. Met my Service Adviser, Jerry Fisher. Mr. Fisher was helpful and attentive. Kept me updated throughout the visit. The appointment was for 1pm and I was out by 2:30pm. Everything that I asked to be done was done. A couple of things I requested, transmission fluid change and tire rotation was not. The items were checked, but deemed not necessary at this time. Fluid level and condition was fine and tire wear was not sufficient to warrant the tire rotation. Saved me a few dollars on the visit. That is always a good thing. Told Mr. Fisher I appreciated his help and expertise and that from this point on, whenever I come in for any service issues ... emergency or routine ... he is my point of contact.

Tut was the ONLY person on a rainy day that was willing to help me find out some information on a 2017 F250 on the lot. Not a single sales guy (or the other finance guys he was near stepped up). His personality is very energetic and personable. He got my sense of humor and played along. If I HAD to go through Ford for financing, I have a feeling he would have made my experience the BEST I'd ever had. He was sad that I brought my own NFCU check and I was sad I didn't get to close with him (David was cool but not Tut cool). Eddie - Made my negotiations pretty painless and was quick to ensure I had first dibs on the truck I was considering; Only other thing I wish I'd gotten would have have gotten my Military appreciation or Ford Loyalty $$ on this deal. Jimmie - SYNC guru that even I stumped (LOL) Ezra - You were the one guy that I felt I could talk to about issues in the past, and you're going to be my "Go-to Guy" from now on!! If you have the pleasure of working with ANY of these guys, they will treat you right - tell them Slink sent you.

It was time to look for a new vehicle to replace our aging 2007 Ford Edge. The old Ford had served us well. It ran as good as the day it cane off the lot. It just didn't have all the new electronics and safety features available in the 2018's. So being extremely happy with our last three Ford products , we didn't take long to decide that our next new vehicle would also be a Ford. After a little research we decided on a Ford Explorer. Easy choice. Next to locate a dealer who we could Trust! A dealer that would Sell us a car without forcing a bunch of Dealer Add-ons. WE live in Rowlett so we looked at a few local Ford dealers first, Most didn't have a car on the lot without a $1000 of worthless add-ons like nitrogen in the tires for $250 extra. So we expanded our search futher away , 55 miles away to be exact. That is where we found Five Star Ford, An Honest Dealership with reputation to match. My Wife was 1 step closer to having her dream car in the driveway.. Next I needed a salesperson to help guide us in our quest for that perfect Explorer. That Salesperson was Johnny Birdwell, he was extremely friendly and very Knowledgeable with almost 30 years in the Industry. Johnny reviewed all the different packages and options with us. With his help, We decided on Explorer Sport Edition. Five Star Ford had a huge inventory and Johnny knew where ever Explprer that fit our choices was parked. After Johnny showed us several different Explorers the wife knew exactly what she wanted down to the color of the Explorer emblems on the Car. She had her dream Ruby Red Explorer Sport with dual moon roof, black leather air conditioned seats with red trim, all the fancy new electronics and safety features, the exact exhaust flairs she wanted, the 360 cameras, crash avoidance with or without a rear center console picked out. The only problem was even with Five Star Ford of Richland Hills vast inventory no such Explorer was on their lot. That is when Johnny Birdwell went to work for us to find the "EXACT" Explorer Sport she dreamed of at another dealership in the Five Star Ford Family. Johnny had it ready for us to sign the paperwork the next business day but we could not make it since I was out of town for work. Johnny Birdwell even offered to drop the wife's Dream car off at our house. We thanked him for the offer but decided to picked it up the next weekend. And that my Friend is how Johnny Birdwell helped me make my Wife Happy!

I was fortunate to have John answer my telephone call. The battery in my 2012 F150 appeared to be on it's last leg. I was having difficulty in starting the engine. When I explained my dilemma to John he immediately provided a timeline for the battery testing and replacement. In addition, he assured me the price would be the amount he quoted w/o hidden costs. All went as expected, the invoice was the exact amount quoted and the work was very well done. Prior to talking w/John, I called Grapevine Ford and presented the same questions including a services price. Grapevine's price quote was alomost $60.00 higher for the same "Ford battery" size and warranty. Grapevine"s Services Representative was quick to point out that there would be additonal disposal fees and in-house charges. Odd that two Ford Dealerships in the same metro area priced the same product that differently. "Honesty" resides with John Maurice and Five Star Ford in N. Richland Hills. See John if you want a fair deal.....

A friend said, "Go to Five Star Ford, good people and you will get an honest deal." Five Star Ford was the best car buying experience I have had, I have had many. They have a great location off 820 in NRH. Beautiful show room.(The showroom looks rich, that was a little intimidating. Don't worry about that go in and stay). The 1st person I met was Josh Ingram, he's great. He explained the process and said John will help you. That's John Hilsinger. John is very friendly, knowledgeable, and reachable. When the details were worked out, John said, meet Jack he will help you from here. That's Jack Geier. Jack is wonderful, knowledgeable, very detailed. The three J's -- Josh, John, and Jack gave me a great day at Five Star Ford!

I had been researching a new truck purchase for over 6 months; my current truck was an 2005 F250 that I was in love with so this was a hard decision. After researching and driving several makes and models I determined to purchase an F150 Raptor. Knowing there are a limited number my expectations were low and had mentally prepared myself for a let down. Bob greeted me at the door, after a short discussion, informed me this decision had to be made by his sales manager. Within 10 minuets he was back and we had a deal! This was my second Ford dealership to visit that day and the two experiences were polar opposite. At my first stop they didnt even get my name and blew me off. The following day we retuned for paperwork and to pick up the vehical. Again, the staff was outstanding! The "Tut" experience was quick and painless, Jimmie came over to help set up the electronics and both Managers (Gary and Josh) personally visited my wife and I and thanked us for our business. I would like to point out that 5 Star Ford is not the closest dealership to my home but something is different here. Many of the employees have been around for many years. As we were leaving I was thanking Josh and complementing him on his team and he thanked me for my return business. I also found myself at 5 Star 13 years ago and upon reflection recalled this was the only queston Bob asked me prior to going to his Management team. I believe when you have a happy staff it is reflected in you business model. Customers can see this when they walk in the door. We are currently a 7 car family and my recent experience at 5 Star was one of the easiest and best I have had.

Showed up at 5 Star Ford in NRH and was greeted very quickly by our salesman John. He was very helpful and honest about everything. John was very focused on getting us taken care of and the best deal possible in the shortest amount of time (something that seems to be lost to almost every other dealership we went to). Out of the 7 or so dealerships I went to, I spent the least amount of time at 5 Star Ford NRH and ended up buying my new 2018 Mustang GT Premium from them. From the sales staff to the manager, everyone was very customer service focused and there was not the typical 3 hour back and forth on price. The entire process from showing up, to picking the car, to getting the paperwork with the financing department took less than 2 hours and I was out the door. Including the car being detailed, filled up and the features all explained to me in great depth by John. 5 Star has even taken care of some issues I have had (not their fault at all) after the sale and have done an excellent job doing so. I cannot speak highly enough of their service and even more specifically our salesman John Birdwell. If you are looking for a great experience, I would highly recommend going to 5 Star Ford NRH. If you???re looking for an AMAZING experience, go to 5 Star Ford NRH and ask for John Birdwell.

I have been an owner of many Ford vehicles for over 40 years. This was my first purchase at Five Star Ford NRH and my first referral by the Car Pro Show team. I special ordered a 2018 F350 King Ranch. The purchase price and trade-in value of my 2011 F350 Lariat were fair and better than expected. Rick Dike (Sales) and David Welch (Finance) made the entire process very pleasant and were very responsive to all my questions. Jimmie Mathews did an amazing job in explaining all the new technology and safety features on the truck, which were the main reasons I traded-in my old truck. I look forward to working with Jimmie as needed in the future to make maximum use of all this new technology. Overall, the way Five Star Ford is managed and staffed is exceptional. It is a great place to buy a new Ford!

Purchased a 2018 explorer from this dealership and will be a forever customer. Diron was so kind,helpful, and patient! (We had our 16 month old with us, and folks with kids know that???s a obstacle in itself) he was so accommodating to our kiddo, everyone we encountered at this dealership was amazing and you could tell they put the customer first!!! If you???re in the market for a vehicle, give Diron a call. My family is so appreciative of the experience and wonderful vehicle we were able to drive away with! If you???re looking for a great customer experience and genuine employees, this is the place to go!

Worked with Crystal Sanders on the purchase of my new F-150. She was instrumental in getting as much money as possible out of my trade-in, and she negotiated a very fair price on the new vehicle. All of the negotiations were handled via e-mail and just a few phone calls, which is exactly the way I wanted it. No games - just a straightforward sales process which respected my time. Everyone at the dealership was extremely friendly. John Little helped out when it came time to pick up the new truck (Crystal was off work) and he did an excellent job in going over all of the features of the vehicle, and in making sure that the truck was flawless. The only minor issue throughout the process came when we had to meet with the finance guy, Joe Vasquez. We were kept waiting for about ½ hour while he was meeting with what appeared to be a couple of other finance guys. Meetings with customers should take priority.

Anthony in service was great. You could tell he really enjoys his job. I was a little concerned when I first arrived. All the customer service reps were standing around talking while I wad standing there for several minutes waiting on someone to come out. Anthony was on the phone and seemed to be the only person working. The moment he hung up the phone he grabber his clipboard and came right out to me. He was extra apologetic for the wait. He was helpful and quick to get my questions answered and to get me the info I needed.

Great coustomer service no hassle . Smooth transition

We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.

“You guys have been amazing! From Josh Moore and all of his help trying to find the right truck for me, to Bob in service. My experience here has been perfect!”

I cannot say enough about the great service I received at Grapevine Ford. Laura Benevides had my repairs done quickly, and was great at keeping me informed on all aspects of my service. She was very knowledgeable and friendly on the phone and in person. Laura reminds customers of what good, reliable service SHOULD BE like everywhere. Thank you Grapevine Ford for everything, including hiring Laura Benevides!

I'm not accustomed to purchasing pre-owned vehicles, but I love my (new) 2014 Ford Explorer Sport - just love it. But inside of 5 weeks since I purchased my Explorer, the service I received both times just blew me away. They obviously have a focus on providing outstanding customer service. Darrell Casey went out of his way this morning. They have a customer for life in me.