Used Ford Explorer for Sale in Duluth, GA

This correspondence details the premier experience by David Bush and Ryan of Hennessey Cadillac. First, David Bush is a lead in representing the Cadillac premier brand and service expectation by exemplifying professionalism and effective communication throughout the entire process. From the initial contact, Mr. David Bush worked diligently to find the car with requested color and package we desired. He worked with his team to ensure all of our needs were addressed and accommodated by finding the perfect car from the Hennessey inventory. He walked us through every step of the process with patience and kindness. David should be considered a TOP Tier Sales Consultant for the area. For example, the uniformed Cadillac attire of the dealership, the distinct specialized support, and a knowledgeable consultant who knew every car in the inventory with complete ease were a few areas that stood out for me as a consumer. He was keen on the features and provided a full-tutorial of our vehicle, gave us a complementary tour of the entire dealership (where we met lead management who were very courteous), set-up our MyCadillac phone app and OnStar Welcome Call. The entire team were model Cadillac representatives with David using a Cad-I-pad Tablet and customizing our experience. Additionally, Ryan McIver was instrumental and detailed in our paperwork and professionally answered any questions/concerns during the finalization process. Wholeheartedly, David Bush, Ryan McIver, & The Hennessey Cadillac Team are recognizable for quality delivery and tailored world-class experience in our family purchase of the XT5 Cadillac Crossover and will be highly recommended. HENNESSEY CADILLAC for LIFE!!!!

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

First time visiting Gwinnettt place Ford ,we been served by Gabi Mor ,he was more than happy to answer all our questions.Service with a smile and great knowledge . This time we didnt upgrated the car , but for sure when we are ready , we will be back !

This vehicle has everything we wanted. There is plenty of storage room and holds 7 people comfortably. There are usb plugs in front and back. Great ride, quite and smooth.

On October 20 my husband and I went into Jim Ellis Hyundai in need of a new car. I can truly say we were more than blown away. Not only by the wonderful car we purchased but by the wonderful customer service we received. They went above and beyond anything we could ever ask for. They treated us like family, and not someone just trying to push a car on us. They are very professional with tons of experience and knowledge. If you are looking to buy a car, I would HIGHLY suggest going to them. They have customers for life with us. Joe and Hau-B were both awesome!!!

I absolutely love this dealership. I had the best sales rep. James Phillips made me look like a pro at buying cars. He listened and helped me get in the car I wanted. He wasn't pushy or try to push me into something I didn't want. I was in and out of the dealership in record time. It actually took me longer to get insurance then to fill out my loan paperwork. James Phillips is so great! Ladies you can buy a car and be treated with respect and like royalty. I came in with a few challenges on my credit and still got the car I wanted. No settling! I got a great deal! I came home to my husband and 3 sons and they were extremely impressed. I am on cloud nine. Thank you James!!! I love my new car!! I have no doubt I will be returning to Hennessey to buy another car and seeing James again.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

Great service and great customer service. My car is always returned better than i had it

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

Purchased a 2011 black Toyota Avalon. Craig Goldstein was my sales agent. Top notch service. I love my Avalon. I plan to shop here again for my daughter's car. Craig thank you again for the wonderful process of closing the sale of this car. Not bad for just walking in to see your iventory. I left with a wonderful car.. Thank you so much sir.. See you guys sooner than later... M.King..

I could not deal locally with the Ford Dealerships in Augusta Ga. However, upon contacting Hennessey Ford in Atlanta I was contacted by John Jones a car salesman for the facility. He was honest, above board, great communicator, knowldegeable, and customer satisfaction was his goal. My interaction and response from John Jones was the best relationship I have had with a car salesman over the past 50 years. Truly outstanding and above the best process ever than I can recall. John Jones is mission oriented a no nonsense guy who can deal with a reasonable balance between the dealer and the customer expectations.

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .

The service is always excellent! Staff are knowledgeable, helpful, friendly, and professional. I purchased my car at this dealership and always take it back for maintenance. Wouldn't go anywhere else!

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

Everybody was great, my third car purchase here. I don't need fifty characters... If I didn't like the dealership I wouldn't go back.

Love the new color and all the new perks. The Explorer is so smooth on the road . It handles like a luxury car. What a SUV.

Hey guys just wanted you to know that your salesperson Ricky was extremely helpful and professional. I will be buying my dream car from him soon. Thanks so much

Wonderful car to drive. My wife had a computer failure which did not let her drive the car. Failure was "Auto Park Assist Failure" disabled power steering. We had to have it towed to the dealer. Car has only 200 miles on it. WEIRD!!

Very thorough and professional. Service advisor, David, wrote up requested 90,000 mile service and reviewed system for active recalls. He found dealer finally had the parts to fix the fuel pump problem so that was done at the same time. Even though it took a little longer than I had originally planned, the convenience of getting it done on the same visit was great. Thank you, David. Two additional problems found during the multipoint inspection were explained and serviced that day. Again, thank you for the convenience of getting every thing fixed on the same day. Kudos to David and the mechanic (don't know his name).

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

I HATE car dealerships! With that being said we had the most amazing buying experience with this dealership! When we first entered the dealership we were quickly greeted by an employee named Kervin (sp?). He was a very nice young man who was new to the auto industry and was polite and professional. After a test drive they quickly appraised our vehicle to see where we were on the numbers. Shortly thereafter we were handed off to Shaun Wilhelmi who spent an entire week helping me sort through multiple vehicles in multiple locations along with coordinating multiple test drives. When I say this man has the patience of a saint I'm not kidding! I am a very high strung, high maintenance buyer and he never once appeared annoyed or frustrated at my constant text messages and phone calls. He even went so far as having a conference call with my husband and myself at 10 pm one night because my husbands work schedule is so hectic! Again he had nothing but a smile in his voice and never once appeared annoyed. He told us multiple times throughout the week that if it takes us a month to find a car that's fine with him because he wanted us to come back and buy from him again! Zero sales pressure! After going back and forth for a week we decided on a 2016 Lexus GX460 with only 2000 miles on it! It came time for financing and there was a bit of confusion regarding our trade in and financing options changed at the 9th hour. I knew the deal was over because it was a very complicated credit matter. I was shocked when after waiting 45 minutes Shaun Wilhelmi came out and said "we got the deal"! Pleasantly surprised the interest rate was 2 points LOWER than initially quoted thanks to the magic powers of the rockstar finance guy Shawn Phillips! Shawn P was also great comedic relief during an otherwise stressful time signing loan papers!!! Last but not lease Danny (sales manager) was very involved in the entire transaction and did everything he could to win our business including a "we owe" for a trailer hitch install on the new SUV. I can't say thank you enough to this fine group of folks. We have spent years working with a dealership down the road but I can tell you from here on out we will only deal with ALM for future purchases and we will tell all of our friends, colleagues and family to do the same! I would totally vote Shaun W. employee of the year!

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

Took delivery of Cedar Wood Restoration???s new workhorse tonight - The Grey Goose. We had shady dealer in AL refuse to dealer trade the first truck we bought after we signed the paperwork, but the team at Mall of Georgia Ford - Alex, Macon and Ken - worked overtime to find and provide business financing for on something even better: an F250 6.7L Turbo Diesel that will be perfect for our rapidly-growing new restoration business for years to come! There???s something special about a business that can take a pretty frustrating and sucky situation and turn it around to over-deliver an even better experience. We should know ... it???s the Cedar Wood way!

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very tight spot and needed a car right away( but not just any car), I had a car event approaching in 4 days and needed to get myself back into another Ultimate Driving Machine for the show. I was panicking to the point I had second thoughts about postponing the event due to not having a car, I informed Mr. Yarbough of the short time and he took action RIGHT AWAY... 1 day went by and Mr. Yarbough was able to place me in my brand new 2018 430i GC for my event appearance. I have been driving my 430i GC every since and all I can say is Thank You Chris, you???ve once more help a brother LEVEL UP haha !!!!! 🙏🏽🙏🏽 #Greatful #AmazingSalesGuy #MyCarRepresentMe

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.

Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on hold for 3 years - with each time I started the process being cumbersome (dealing with other dealerships) I was not encouraged to move forward. Then I met Tyler... I came in at a recommendation through JR in the service department, early on a Saturday morning and immediately felt supported by Tyler to start the buying process. I knew what I wanted and Tyler made it HIS mission to find it for me. Then we were off for the test drive... it was love... As the owner of a 2005 Jeep I was already sold on the brand - but the models have changed a bit in 13 years. Tyler explained all the changes that Jeep had gone through and I felt more informed in my decision (even though I did not pass the Jeep trivia questions...lol). From the test drive to the financing Tyler was by my side the whole way - EVEN when another client of his came in to buy his new truck (3rd one from Tyler specifically) - Tyler never made me feel like he wasn't there to help if I needed it. When all was said and done Tyler and I made a deal to meet back up on Wednesday to pickup the new ride and off I drove in my 2005 dreaming of the new features in the 2018. SURPRISE - the guys at Troncalli made it THEIR mission to get me the car 4 days early! A quick text from Tyler 5 hours later started with "do you want to come get your new car today? :-)" We jumped up, drove up to Troncalli and there she was... Did I mention they close at 6pm and Tyler stayed after to go through all the bells and whistles on my particular model... 1.5 hrs after closing and he was still the perfect person to work with. Thank you Tyler... you made me not hate the process of buying a new car... still don't like paying for one, but I would work with you again in a HEARTBEAT. Thank you JR for the referral - I owe you.

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

I was inquiring about vehicles that fit a set budget, mileage, and year. After much searching (for about a week and definitely all day on the 26th) I came across a 2014 Hyundai Elantra that was listed for a little over 8000.00. Once I sent my inquiry, BJ Walls immediately emailed, texted, and called me. I was in class so I couldn't answer, however, I did return his call and did not reach him at first. He called me back while I was speaking with another dealership and I immediately kicked the other dealership off of the phone. I was about 1 minute for settling on a decent enough car but it wasn't what I really wanted. BJ said with tags, title, and fees included with the price of the car that my total would not go over 10000. I didn't know if I believed him but a friend went with me. I was an hour or so early but BJ helped us immediately. All of the paperwork took maybe 25 minutes (after the test drive) and then I was just waiting while they cleaned up the car (that was already clean lol). BJ even took the vehicle and put gas in it! This was the best experience ever and I highly recommend BJ Walls! He was polite, professional, quick, and accommodating! Plus... all of those plaques and awards for being the top sales man at least 7-15 different years didn't hurt either. Thank you again BJ!

This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.

I went to MLM looking for a truck to buy as my very 1st vehicle. I didn't know what I wanted but I knew what I wanted it to have and how much I wanted to spend. I explained all this to Jay my Saleman and the search began. He was so patient with me as I test drove numerous trucks. I thought I found the one for me but it was unavailable. After 4hrs, I remembered seeing a Chrysler 300 and asked to see it before I make a decision from the other choices I test drove. Jay said, "Sure let me get the key." Jay pulled it out for me, I sat in it and knew I had found what was waiting for me. She has everything I wanted and more!!! MLM stayed open 2 1/2hrs past their closing time to allow my Dream to come true. Jay could have given up and told me to come back another time, but he didn't. He knew this was my 1st time buying a car and he let me find my "Chrysta!!!!"(That's what I named her lol.) What an AMAZING experience I had buying my 1st car from MLM!!! Thank You Jay and the MLM Staff for helping make my Dream come true. I just Love My NEW CAR!! Go check them out and ask for Jay. I guarantee you won't be disappointed.

Financed my first car here! Chrysler 200. Staff was excellent, process was easy, laid back, absolutely no pressure, unlike other dealerships. Would purchase here again in a heartbeat. #buyrightwithReece

Great service! Timely service as usual! My service advisor (Willie) always makes U feel welcome and explains everything in detail and is helpful in every way.

Service tech friendly and courteous explained work order showed me lounge area coffee and rest room location since I am a first timer at Tidwell Ford. When vehicle was ready and I checked out I told service tech I’ll be back in 5,000 Miles

roomy, sharp looking, comfortable and affordable, great value for my money spent. has all the traits of a more expensive suv but at an affordable price