Code viewed on dash engine was missing turned off restarted ran fine reported to dealership and they corrected problem in wiring under warranty same day no appointment was required and waited for repairs at dealership
The staff was able to get me a appointment on short notice before I took a trip. They got my car in exactly when they said and has it back to me shortly before the time the estimated for the service. I appreciate that my time was not wasted waiting and how friendly they were
I located a specific 2017 Expedition EL at Porcaro Ford and Shawn Moore quickly responded to my online inquiry. It is an 8-hour drive between me and Racine, but Shawn did two separate FaceTime sessions with my wife and me and was always responsive to my follow-up questions. Nicole in Finance was also very helpful in helping arrange my financing. Quality vehicle...fair price...good customer service.
I would like to take time to thank Chuck Rizzo for a great car shopping experience. Everyone was helpful in making sure that everything was done to get me into my new Ford Escape. I would recommend them to anyone!
Chuck Rizzo was a great partner to get a deal done. No pressure, and very informative. He made it easy, and I would buy from them again! We drove all the way from Lake County IL.
(full disclosure: I am a Cars.com employee)
by Ken J Mount Pleasant, WS from Mount Pleasant, WS
November 4, 2017
I had my front brake pads and rotors replaced on my 2003 Ford Focus wagon on 11/21/17 after 14 years and my brakes work like new once again. At a fair price.
I have been coming to Porcaro Ford for servicing since I bought the car new. I have always been very satisfied.
I used the web portal to make an appointment. I chose what appeared on the screen and added main issue for vehicle service needed. When I arrived for service, it could not be completed, for I chose oil change. However, I did include the additional item for vehicle service. I had to bring the vehicle back. The service employees were accommodating and topped off the necessary fluid that was low. The website for service appointment needs to be revisited, so it reflects what, I as the customer, need to be serviced.
Great car! Great service! Great deal! Work with Kristie, she was wonderful to work with before, during and after the purchase. No hard sell, just pure information. My wife said it was "like working with her sister" (if you're wondering if that's a good or bad thing my wife gets along great with her sisters).
Even after the deal was made their service did not end there. The Boucher team made sure the car was spotless and in brand new condition before they would hand it over to us. No swap out the plates, hand us the keys and see you later. There wasn't a speck of dust anywhere on the interior, there wasn't a single crumb on the floor, and it had a wax job on the exterior just for good measure (thanks Jim you did a great job). I would recommend this dealership to my best friend.
I worked with Mike Ventura throughout my purchase process of my truck. Mike was very pleasant and easy to talk with, no pushy sales tactics or bugging me to run my credit. It took a few days, but we all came to an agreed deal that worked for me for the purchase of my truck. The gentleman that handled my finance paperwork was also pleasant to talk with. It was truly a stress-free transaction, they paid off my trade in vehicle almost immediately, also got my Illinois plates same day surprisingly. Will definitely be a return customer when the time comes.
This was the best car purchase experience of my life. Sanford set up my appointment and guided us through the purchase which went smoothly and easily. Everything from Sanford was super respectful and professional. The manager even recommended a wonderful place for lunch after completing our purchase.
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