I worked with Jimmy to buy a used Ford Fusion Energi, and I cannot say enough good things about the car, process, salesman, and dealership. Although they made a mistake telling me I had a full warranty when I didn’t, they honored an issue I had with the car and fixed it for free. They pointed out a recall and fixed that, too. Truly great integrity, as they could have told me to take a hike for the one repair. Jimmy was very communicative and upfront. The dealer made a fair deal where both us walked away happy. If there is a car there that you like, go and talk to them. You’ll be glad you did.
From start to finish my experience with Roesch Ford was excellent! The greeting was friendly and my salesman Nick Petrasz was superb. Customer service to me is very important and that was just what I received from beginning to end.
Just came from The Sherman Dealer to buy a used Promaster... 18k miles window proce $21k, the dealer ended up making up all kinds BS and my total "out the door price" was close to $30k for a scratched up, dented Promaster that was making a sound in the suspension. They ran my credit and started telling me that everyone is declining me (I have good credit) and they would recommend buying a new one so I could get approved... I was going to walk out and a manager chased me down to tell me that one bank finally approved me but the interest will be high and I need a larger down payment. (Monthly payments $499/mo) The manager told me not to run my credit anywhere else because it will void my deal.
I decided to look at Roesch Ford for another opinion. I was greated by Sam Mellenthin and he found me a promaster with the same miles same price, no scratches, proof of maintenance and inspections. My total price was the sticker price plus my taxes... $5k less than the last dealer! He got me approved from the first bank, no hidden charges, no bs upsell. Monthly payments $388/mo He was Knowledgeable about all the different types of work vans and gave me other options and explained what he liked and didn't like about the model that I was buying. Honesty, professionalism and pride in putting the customer first. Buying Roesch Ford was the best car buying experience I've ever had. I have always felt uneasy around car salesman and I'm always looking out for the scams and lies but I can honestly say that I felt completely comfortable with everyone at this dealership!
I recently had the privilege of dealing with Roesch Ford in Bensinville and my salesperson Nick Petrasz. I purchased a 2015 platinum F150 truck . Nick worked hard to get the price I was willing to pay and even after purchasing this vehicle he went above and beyond to make sure I was completely satisfied and knew everything I needed to know on the options this truck has . It’s been 2weeks now since purchase and to this day he still calls and sends e mail to make sure I’m satisfied . There is no high pressure selling at that dealership also ! Thank you Nick And Roesch Ford !!!!!
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
I have purchased many vehicles throughout my lifetime and dealt with many dealerships. Then, about 14 years ago I found Bredemann Ford and made it my go to for service and new cars since. The service department is top notch and treats you in a professional, intelligent, and courteous manner with the best outcome I have ever had in mechanical reliability. . My go to sales representative, Paul Ipjian, is the most knowledgeable I have ever had the good fortune to provide me with exactly what I want and insure that I am completely satisfied with my purchase even years after purchase. Mr. Ipjian is Marshall Field quality without question. Vehicle service and purchase used to be a major pain, with Bredemann it is become a rewarding and pleasant experience.
My wife and I have purchased many cars from our salesman Paul Ipjian and have never had a bad experience. The entire staff from Management, sales and the service department always treat you with respect. I have had many dealings with Mr. Steve Travnik, Don Young and of course our salesman Paul Ipjian. There are numerous Ford dealers in this area but the respect and their ability to listen to our needs are one of the strongest assets they put forth. I would never entertain the idea of going anywhere else to buy a Ford. They are the most professional dealership that I have ever dealt with.
I loved how helpful the associates are. I never felt pressured, and they never attempted to sway me from what I wanted.
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