The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
Greenwich Honda has always been great to work with. They are consistently super friendly and knowledgeable, and make it a pleasure to visit for sales or service.
Last week, however, they completely outdid themselves.
I stopped by after work because my key was not working correctly. Even though they were on their way out they made me feel totally welcome. They stayed made sure that my small but time-consuming issue was fixed correctly and that I was safe before leaving for the day. I can't thank them enough!!!
Went to Greenwich Honda interested in trading in my 2014 CRV for either a 2017 Civic or new CRV and was immediately greeted by PJ Singh and we couldn't have been happier with the experience.
We came in on a Sunday and after talking to PJ we test drove both cars and decided we liked the Civic best but still wanted to do some comparison shopping. We were not at all pressured to stay and buy right then.
During the following week we also emailed and talked to Deaisha who was super helpful and responsive to my endless questions. We returned to Greenwich Honda a week later and after one more test drive the decision was made and PJ took care of everything from there.
Thank you for my recent transaction at Rockland Nissan!
by JudithD from DealerRater.com
December 3, 2018
Thank you for the Nissan Sentra SV 2019 I leased 10 days ago! Also I highly appreciate the assistance with turning in my previous leased car and all help with transportation. I am highly satisfied with the service of Dan Labodin and Omar Borja ??? very professional, honest, attentive to our needs. All my family is very thankful to you! Very good job Team! I am satisfied with the service on the sale side. A lot of communication with Omar Borja demonstrated his willing to assist. It was truly positive experience! Also fast and efficient was account Debbie. Again I am expressing my thankful attitude toward Omar Borja and Dan Labodin. Best regards, Judith
The service Department experience is always top notch! I dropped my Genesis off early for an oil change, bulb replacement, and multi-point checkup. Got a call a couple of hours later that it was ready and picked up car in the afternoon. Always a seamless process! thank you Ralph, Dimitri, and the entire crew!
This was my second time visiting Nissan of Hawthorne. The first experience was subpar- but this second visit is what prompted me to write this review.
Many months ago I expressed my interest in purchasing a new car. The reasoning was because I had a bad taste of my previous car-buying experience and wanted to start fresh. I didn't know why I was paying the amount I was paying and I just felt uncomfortable the whole time. I was referred back to the sales department to Bader.
Not only was Bader welcoming and knowledgeable, but he made me feel like I wasn't just another sale. I was a person with an experience he wanted to improve. I gave him my background of my car-buying experience and he ensured me he would do everything he could to get me the best deal.
He was very transparent about the price of the vehicle I was interested in purchasing. He gave me the breakdown of everything. He didn't do anything without me giving him the OK first. This was a huge aspect for me. Before, I felt like I didn't matter. But this time, I was in total control.
Working with Bader was Ahmed. He told me all the specs about the car, answered any and all of my questions, and was super personable from the moment I walked through the door. He listened to all of my awkward rants with a smile on his face. He personalized my experience so much that I felt like I left with a new friend! I could have not asked for a better sales experience with these two individuals. Please-- asked for Ahmed and Bader when you walk through the door. You will NOT regret it!
After that process, I was sent to see the finance guy. Previously, I felt like I was signing my name for hours on end. This time, Enrique made the process SIMPLE and TRANSPARENT. I was in there no longer than 5 minutes.
Overall--the new management at Nissan of Hawthorne blew me away with its kindness, patience, and knowledge. I am so pleased with my purchase that I will continue to go to this dealership for life!
Went back to get the antenna replaced after I purchased the antenna from eBay. My car is old 94 accord. In addition they determined that my battery is low and need fuel efficiency. All done. Just wish they gave me discount as long time customer. Good job though.
Donna was extremely helpful. She reminded me that my NY state inspection is due this month and offered to do it at the same time as the service to my Honda. Originally I leased my Honda from salesman Tom Freyer. What a great experience!!! No pushing and other "famous" car dealer sales tactics.
I was treated very well by the service advisor, he was excellent. Thank You. I will recommend this service to all my friends and family.
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