the service reps are always polite and professional. They have serviced both CR-Vs pretty much exclusively for 10 years. I have never once had any issues with the repairs--done right once. Turn around always same day and usually in 1-2 hours (except routine oil change which is faster)The customer lounge is spacious and they even have private areas to work while you wait. They have shuttle service to drop off and pickup when done--the whole thing top to bottom is great
From calling in to book an appointment, entering the service bay, checking in with the service rep, waiting in the customer lounge and finally, checking out - Richfield Bloomington Honda provides consistently good customer service and quality car service. Always a pleasure!
Service has excellent each time I stop. I am always kept informed of what needs to be done. I was also able to get work done even though I did not have an appointment. Service was a big reason for buying a Honda.
We just bought a 2014 Mitsubishi Outlander Sport from this dealership. We worked with Henry, who was incredibly helpful and easy to work with. He really listened and was fun to talk with. Freddie did our financing, and he made the process quick and easy. It was actually an enjoyable experience! There was no pressure whatsoever to buy, and we got more than we expected on our trade-in. Even after adding a few of the additional service options, we got a really great deal. And we love our Mitsubishi!
I had a recall scheduled for my Honda Pilot my service advisor Dan Welsch took care of me. He kept me posted with progress while I waited, informed me of some concerns found with my vehicle and was available to answer all my questions thoroughly without making me feel I was forced to make any decisions on repairs that I wasn’t yet ready to make. They were flexible with getting me in right away when I returned and I was able to work from my laptop in the lobby with their WiFi and complimentary coffee while I waited.
Terrific and friendly Sales Rep.
I was able to purchase a vehicle with no issues.
Tim was knowledgeable. His priority was to assist customer and leave the dealer satisfied.
He is top on my list and will highly recommend!
Steve was great to work with! He was very personable and provided great information about my new Jeep. He made sure I felt comfortable from when I walked in until I drove my new car off the lot.
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