I bought this car for my 16 year old twins at Sunrise Ford North Hollywood and they LOVE it and so do I! I had a small issue 3 months later, brought it in, and it was fixed immediately at no charge. Thank you to Daemeth Rooney and his sales staff. It was a great experience!
First off, I called before coming for service appointment for "quicklane". I was never informed that the old location closed and I drove around and around. Once I was redirected by the nice technician in the old quicklane space to the "regular service" entrance, it took approximately10 minutes to be greeted. My service technical came out and he was neutral, he asked questions the system already confirmed. Maybe because I arrived at 830am the service department might have been short staffed. I would recommend better greeting and reception services.
I was very please with the review of why I was bringing my Mazda 5 in for other than regular service. Explained my unusual symptom of the surging of the engine when foot on brake. Service jumped in behind the wheel and amazingly enough car did it in drive and neutral, and we were on our way to a solution. Was told there would be no delay to search out a part or low staffing issues with getting the car done that day. And again I was a drop in customer. Got a call about other items that were required to repair or update on my 2012 Mazda 5 pushing 90,000 miles. All was pretty standard and one repair answered why I was hearing a popping sound. Only one mishap. Picked up car before closing on a rainy day, had had wipers replaced. Left the dealer in the rain in lots of traffic. Passenger wiper was excellent. Driver's side wiper sounded like the rubber was solid and just streaked. Got home and went in to make dinner and forgot. Next day went across town for an event and same issues with wiper. Star call to thank me for choosing them and I reported about the wiper. Received a how to possibly take care of the issue as some clay preservative may be on the wiper, xxxx may be on the window. My husband check the wiper and the packing plastic blade protector was still on the wiper. All in all very happy with service and how my car is running. Would have been funny if it wasn't a rainy day. That is the reason for 4 stars, would have been a 4.75 if possible. Simple mishap, but disappointing as wiper blades were very important that evening driving home on a dark and rainy night.
This particular appointment, the service employee that helped me was Candice and she was excellent, she answered when I called to set up my appointment and was very helpful and then when we pulled up she was the first person to walk out and she was great. Explained everything to me as well as pricing and also called me later to follow up and give me an update, then checked me out efficiently when I came to pick up my vehicle. I realize this survey is only for this recent appointment but I wanted to take a moment to comment on my previous appointment as well since when I initially tried to do my review last time the system didn???t go through and I was unable to. Anyway, Wilson was my service tech then and he was awesome. He not only was very friendly and welcoming but took care of my car and even found a couple of other issues I didn???t mention but needed and to be totally honest, his helpfulness is what made me a repeat customer. He wasn???t my service tech this time so I wasn???t sure how it would be but Candice was great, too and if all of the staff at South Bay Infiniti is this great, I???ll be a customer for years to come.
I had a last minute concern about my car the day before Thanksgiving, my front left tire was wobbling so I called the service department and Candice gave me a quick appointment. I brought my car in for service and they quickly found out what was wrong with my car and fixed it right away!! I was very pleased with the overall service and results of my visit to the service department and not to mention I didn't have to worry anymore about my car.
Jesse Trujillo really knows the cars inside and out. When we went on a test drive he went over the car features. When I purchased the vehicle he went into great detail of every feature on the car. Jesse is polite, personable and does not over power you like some dealerships.
Jesse stepped in to finish my purchase when my original sales rep wasn't available, showing great teamwork. He was super friendly, informative, and efficient. He took extra time to explain all the features of my new car. The staff here works together to ensure customers get full attention.
Mark Brody was helpful and easy to work with. If you are in the market for buying a vehicle, new or used, we highly recommend Mark. We had a short amount of time to purchase the car and he made sure that we were his top priority.
Purchased a new CRV here. Dealership is immaculate. The cleanest most well maintained I've ever seen. We worked with Favio Costin on our purchase. Nothing short of outstanding! He let us know if the car was available and made the purchase the smoothest we have experienced. Pricing was fair as well as the offer on a trade. He clearly explained all facets of the vehicle and the paperwork process was efficient. The buying experience was so good it has changed my wife's negative opinion about buying cars (maybe not a good thing?). I will be recommending Favio and the team at Thousand Oaks Honda to both family and friends. Thank You!
I bought a pre-owned Civic, April 1st, 2016, and my dealer, Fabian Uchoa, did an excellent job, from start to end. This is my second Honda I bought with them, the first was a new Accord receiving the same excellent service. For maintenance they do also excellent job.
Had a great experience buying a 2016 Honda Pilot back on October 31st with the Internet Manager Jeffrey Borghi. I had done allot research online so I had a clear picture what trim level I wanted and started my shopping process online. Jeffrey answered all my emails promptly and was professional and very helpful in the negotiation process. Most which was done online and the phone. When I arrived at the dealership he was very thorough and made the buying process a pleasant experience. I was very happy with the service from Jeffrey Borghi and everyone I was in contact with at Honda of Thousand Oaks. Took my kids with me and they enjoyed the waiting room that had a children's area. Wouldn't hesitate to recommend Jeffrey Borghi and Honda of Thousand Oaks to anyone who is shopping for a Honda. Great job Jeffrey!
If you're looking for a great deal and even better service, go to Honda of Thousand Oaks and seek out JEFF EDLEMAN. Jeff is the personification of the 'Helpful Honda Guy'. He provided great service and surpassed our expectations. Thank you Honda of Thousand Oaks for honoring the CostCo discount program. Not all Honda Dealership participates in the program. We had an excellent discount being CostCo members. We couldn't be happier with our new Odyssy and service we received at Honda of TO and JEFF EDELMAN .
I purchased a car from Honda of T.O a few days ago. My overall experience was excellent. I felt they treated me fairly - the process was quick, negotiations didn't drag on. I would absolutely recommend this dealership, and would come back and by again. Knowing this car was a gift for my daughter they made some great recommendations to help her establish credit, etc... I wasn't used to this type customer service from a car dealership. 2 thumbs UP!!
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