I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
Gavin Kassiri approached my husband and I immediately and promised to take good care of our needs. He delivered 100%! Tyler in financing was great also. This team is dedicated to making the deal close smoothly and in a timely manner. Great job guys!
I recently came to this dealership to purchase a used Mercedes Benz from Andy. He was very informative and educated on the overall process. He kept me abreast each step in the sales process. His positive and genuine demeanor made this an exemplary experience. I am confident that I would not have received a better quality car for the price or better customer service at any other dealership. Ellie in the finance department was also very knowledgeable and helpful. Thanks Andy and Ellie!! - Lena
I came in and the staff was pleasant and very welcoming. Gavin Kassiri exhibited phenomenal expertise and customer service skills. He was also very helpful in making sure that I got the vehicle of my choosing. We need more car salesmen like him. Thank you so much Gavin for the exceptional experience!
Gavin Kassiri made my buying experience much more personable and accommodating. We looked at a few different options and never felt pressured into purchasing the more expensive vehicle with more options. Rather, it was about which car was suitable for my needs and wants. Gavin addressed all of my questions and concerns. I let him know what my number was, and we tried to get as close to that number as we could. Once I purchased the new car, Craig was kind enough to spend an hour going over all of the different features and tech interface with me. He made learning how to use the system much more understandable, and was able to simplify it in a way that I could continue make adjustments. Overall, it was a great experience, and I would purchase from Rosenthal again. Be sure to ask for Gavin if you're in there shopping for a new car.
My Jaguar came from another dealer. This was its first service and I was concerned about servicing at a different dealer. I was delighted to find the service advisor, Joe Simoules, took time to explain the Jaguar warranty and service programs and provided advice on a few use items. Everyone there was welcoming and helpful.
The staff at Jaguar Bethesda location are the best. Randy and Jon made the entire process pain free from start to finish. I really appreciated their attentiveness to my needs and ensuring that when I walked out I was completely satisfied. Raul did an amazing job of showing me how to utilize the features inside of my F-Pace. Overall I'm satisfied with my purchase and thankful for the assistance I received from the Jaguar Bethesda staff.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
Just bought my Discovery Sport this week. Although the process can be stressful at some points, Alton was an amazing sales associate. John, the sales manager came in to help as well and turned out to be a gem.
Both of these guys made the overall experience pleasant and I'm happy to have bought my car through them.
But seriously, if you want great service, ask for Alton when you walk in.
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