I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
Nice looking. I regularly receive compliments.
by Loves the Compass Jeep from Rowlett, TX
January 2, 2019
The Jeep Compass is a nice looking vehicle. It is a Smooth ride with Comfortable seating. It has a Wisely planned interior. The Perfect size for single or small family. Great mileage.
Lena introduced the car buying process to me, and made it extremely simple to do so. She taught me a lot of brand new things about buying a new car. Glad she took the time to help me out and explain this whole new process to me. I could not be any more satisfied with my new Edge I leased from her.
by Jeep from California
October 17, 2018
tiene velocidad y fuerza Me parece un veh�culo que cuesta mucho dinero xq no es confortable es sencillo y consume gasolina Y es l dise�o necesita ser remodelado
The staff was very professional and they fixed my car in a timely manner
2018 Jeep Compass Limited Left me stranded twice
by Waitingforafix from Ct
January 13, 2019
My 2018 Jeep Compass Limited left me stranded twice. Both times it would not start. They were unable to find the problem. Two trips to the dealer. First time it had a little over 200 miles on it second time 3,500 miles on it. Battery is good, charges, mechanic thinks there is something that is causing the battery to lose charge, but, is unable to figure it out. I am now involved with FCA Customer Care . Hoping for a fix to the car,as, it is fun to drive when it works. Comfortable for me , fun panoramic sunroof, and a nice radio. Though being worried every time I go to start it , is not a nice way to feel. This is a safety issue. I would not buy this car again...Too many hassles with the car and aspects of having to work with FCA. I am very happy to read of all the people that are loving their cars. It gives me hope..Be sure you purchase the extra rental policy with the car..
Buying experience was simple. Sales rep explained options and was not pushy. He and his manager moved things along smoothly with no problems. When picking up vehicle all paperwork was ready and I was in/out in 45 minutes.
Love the way it feels and drives.
by Jlblucky from Jacobsburg, Ohio
January 12, 2019
I had no intention of buying a new car until I drove a rental Compass and just couldn't believe how it drove. I highly recommend test driving this car if you are thinking of buying a new vehicle.
A pleasant and professional group of service individuals to deal with. From every person I met to the cashier. They explained the recall in detail, what it takes to correct it, consequences if I didn't correct it and didn't try to up-sell me anything while there.
we almost everything about our 2018 Jeep Compass
by Campman1965 from Bethel , Pa.
January 12, 2019
Everything is great except for one thing. We dislike the stop/start feature. It does not save gas like they say it does and the fact it has to be hard on the engine and the starter and the fact if the system fail to start back up , it may leave a family stuck in a dangerous traffic situation...I was not use to it and gave it too much acceleration and nearly rear ended the car in front of me..... This device is a big joke.......
Everyone was nice. i ordered my jeep from the factory and it came in just a few weeks.
Chris (the salesman who sold me the jeep) was very friendly and explained everything to me about the jeep wrangler before and after i bought it.
Easy to drive !
by Cole from Fullerton, CA
October 7, 2018
I think the Jeep Compass is a great buy. Perfect size for a small SUV and overall great style. It picks up fast and drives and handles well. Nice interior and for the price is unbeatable.
We bought a Jeep Patriot from them about 6 years ago. We came back to the same people to purchase a Durango this time. We had a great experience with Carl & Bill who helped get us into the perfect car.
by ?Black Friday ? on Wednesday from Victorville, CA
November 27, 2018
This vehicle is great and meets all of my needs.
It has all the features that I was looking for and the ride is smooth...
The size and the style is a great fit for my family!
Recently purchased my 2nd vehicle from Croton Auto through Carl and had an excellent experience just like my with my 1st purchase! He was able to find me the Jeep I was looking to upgrade towards very quickly and at a great deal too! Very much appreciate the hard work and care the dealership does!
I love my new Compass!
by Melody A from Chebanse IL
November 14, 2018
I searched online for at least a year now, looking for the Exact car I wanted and I found my perfect Jeep at Larry Roesch.
Best move I ever made was go see Jay , when my lease was up , I was nervous about over mileage and they made it look so simple ! Most comfortable I ever felt going to dealership !!! 3 days later I drove home in my Durango !!! Still speechless today ! Your crazy not to give Jay a chance to make something happen for you !! Not only am I his customer for as long as he???s selling cars , he???s now a friend of the family Then there???s Vinny , who went away out his way , to make this work for me !! Countless hours and he came through for me big time !!!! He cares not only about his job but he cares about what he does for you !!! Another friend that we added now to the family
One of the most reliable cars I've ever owned
by dliebers from Hoboken, NJ
November 14, 2018
This car met all of my needs, from long road trips to tailgates in the parking lot to regular drives to work. Not only has this car met my needs on a daily basis, but has an added level of reliability during poor weather conditions. Its not too small, but not oversized. Can easily be parked in any urban/suburban area.
Francesco was very patient and accommodating with me and I appreciate that. I would certainly use Francesco in the future and will also recommend to friends and family.
by shellz from Wakarusa, IN
November 16, 2018
I overall like my Jeep Compass. I went from a car to this vehicle. I am a bit disappointed in the layout of storage areas and tightness of cup holders. Only one place to plug in charging devices. I went from 2011 Sonata and feel like I lost some of the space, digital technology was better. I would think that in 2016 I would have better technology.
Suresh arranged for a great 3-year lease deal on a Jeep Cherokee Limited. The process was transparent, quick and painless, which are rare qualities when it comes to car dealerships. Frank went over all of the closing paperwork, took his time to clearly explain the terms and fine print. He was super knowledgeable and will make sure that customers leave happy and satisfied. This is my second time leasing from this dealership. Their car service department has also been terrific over the years. Each time I have brought in my car for regular maintenance, service has always been efficient. I highly recommend this place together with Suresh and Frank.
Great purchase for a first car for my daughter.
by MartyR from College Grove, TN
November 10, 2018
This car meets our requirements and needs for our daughter. Roomy enough for her gear. Just right on the power and speed. Efficient gas mileage. Easy to drive. Minimal blind spots.
Franco Lombardo is the best! After having an awful experience with Eastchester Chrysler Jeep, Franco came through when we needed him most. We had leased the car through Eastchester Chrysler Jeep and when it came time to return the car, Eastchester refused to take it. We couldn't even get them to schedule an appointment. They claimed that the banks weren't picking up the cars and that they weren't accepting any more. They wouldn't even return our calls...not even the manager. Other Jeep dealerships were baffled that a dealership wouldn't take the car back from a customer who leased from them. Out of desperation, I called White Plains Jeep and thankfully found Franco. He understood the situation and even though we didn't lease from White Plains Jeep, he made our problem his priority in finding a solution. 5 days later, I was able to bring the car in with no issues. Franco's level of customer service and professionalism is unparalleled to any dealer (not just Jeep) that I have ever experienced. White Plains Jeep - You have a loyal future customer :-) Thank you Franco for everything.
A nice car overall. Comfortable on trips.
by MikeB from Spencer, NC
November 3, 2018
This car is an excellent value compared to others the same size and features. Does not have all the fancy gadgets and touchscreens, but those are more things to go wrong. Gas mileage is fair. CVT automatic takes some time to get used to, but likeable.
The rating I gave is Becuase of Francesco. He was nice polite helpful and all around very easy down to earth guy. I would recommend him to anyone looking for a new or used car. I can???t wait to comeback for my next car!!
Love this car
by My jeep rocks from Douglas ma
January 8, 2019
This jeep is by far my favorite I've ever owned. This Is my 3rd jeep. Very comfortable and very nice to drive. I love this style. I reccomend it to all
Buying a car from J&M was the best car buying experience by far! I worked with Vinny who was more than patient and accommodating with me. Being a young female trying to buy a car can be very difficult, but Vinny made my experience easy and smooth. He was honest about any and all details in regard to the cars. He dealt with me calling him multiple times a day to ask questions or even just check on the status of my vehicle being ready! He did his best to make sure I got my vehicle before the holiday. He made sure he put me and my child in a safe, reliable vehicle. I would highly recommend J&M to anyone looking to purchase a vehicle...in fact, I already have! :)
Very comfortable to drive
by Rich's Compass from Bel Air, Md.
December 22, 2018
I've owned this vehicle since I purchased it new in April 2013 and it has exceeded my expectations. Comfortable to drive, great gas mileage. looks nice inside and out and I have had minimal problems. Highly recommend.
Great experience to deal. Definetely to share it among my friends. The distant dealership provide much greater deals and some nagotiation flaxabilities. Me & my wife fully satisfied driving a used car which is so spacious for traveling.Thanks to all.
The newest car I have ever owned. Love the jeep
by Jenny from Syracuse NY
October 28, 2018
I love the sizes it’s just right for me. I feel safe and comfortable. I feel like this is going to be the best car for the harsh winter driving.
Fernando is a phenomenal salesman, he is honest, patient, and thorough. He made our buying process beyond graceful. My family and I will be lifelong customers.
I LOVE my jeep
by JenJen from Depew, NY
January 12, 2019
My jeep is wonderful. It is not a small tiny car but it is not a large SUV either. It is just the right size. Small enough to be easily driven everywhere and big enough to cart all kinds of stuff everywhere. The only thing I dont like is that it is black. When I bought it I did not realize every flaw shows up on a black car. My fault and not the fault of my jeep.
Very courteous and respectful towards my needs in a new car. I had a very good experience at this dealership and I would definitely go back.
I drove a friends and fell in love immediately
by Carolb from Syracuse ny
December 20, 2018
The vehicle was very comfortable and drove so smoothly very easy to handle I love all the space it’s just what I may be looking for
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